ISF001

A small number of owners have defective pumps...small. There are lots of comments.

keithS

And yet, replacing the pump, apparently doesn't fix the pump.

Gatie

Lexus Corp, the Factory Technician and the South Bay Lexus Diagnostic Specialist all state that the fuel pumps are "defective"...they make a noise that they should not. (As you sit in the car with the engine idling, it is a very noticeable and annoying sound, that makes you feel something bad is about to happen to your car). They also claim "the noise does not cause concern of the fuel pump failing".


I pushed back on that statement by asking...
You don't know what is causing the fuel pump to make that noise, correct?


The reply was......Correct.


I asked...
So what you are saying is, you do not know what is wrong with the fuel pump but something is wrong with it, right?


The reply...Right.


I then asked...
Then how can you tell me and others, that there is no cause to be concerned abut the fuel pump failing when you don't know what is wrong with the pump? How do you know for certain that it will not lead to other deficiencies?


They reply by going back to their original statement...they just make a noise that they should not.


I requested a written response from Toyota Motor Corporation (Japan), including Yasuo Kajino, Chief Designer and Yukihiko Yaguchi, Chief Engineer The RC F. I sent a similar request to a number of individuals here at Toyota Motors U.S.A. The letters to Japan should arrive there on Monday, February 22nd. The letters to Toyota Motors U.S.A. were delivered this morning at 9:09 AM.


Please do not misunderstand me....I really like this car, with the exception of the annoying sound it is now making. And, the potential of the fuel pump developing other issues. Just trying to get Lexus to "fix" the problem for myself and others.

mjeds

^^^ I would have followed up with:


so something is wrong with the pump, you know something is wrong, and you are actively stating you are refusing to fix the vehicle?


when their answer is "correct" I would then be filing lemon law.




Personally I have been down this "we don't know what is wrong or how to fix it so f- you" scenario to many times since 2005 with Chrysler and GM, having 2 out of the last 3 of the 'new' vehicle I bought suffer ongoing issues that the dealerships refused to fix.

keithS

Excellent follow up Gatie. You have explained everything I was questioning, though we still don't have an answer. Everything you have done will surely benefit others and I thank you for your persistent efforts, though I wish you didn't have to. So far, I am really enjoying my car and hope you get this all resolved very very soon.

DougHII

I don't buy that they said they are all defective. I see you telling them it is making a noise, them telling you they all make a noise and then reporting they are all defective because you consider making a noise to be defective.

Did Lexus or someone associated use the word "defective" and actually say all fuel pumps are "defective" or that they all make sound. Mine doesn't make a sound and it works fine so not all have issues. I also doubt anyone at Lexus is dumb enough to make such a statement even if they were all defective. I have represented car companies and sued car companies in product liability cases. You lose all credibility with me because no large car company would make such statements at this stage and under these conditions.

I think you are embellishing or taking a lot of liberties with what you write.

Gatie

I did not say they are all defective. I don't think they are all defective.


I did not tell them it is making a noise.....they told me.


And, yes....they did use the word defective.


Sorry you do not like what I write.

DougHII

Page 6. So what are you saying above then when you said "Lexus state that the fuel pumps are defective." To which ones are you or do you allege he was referring. Just the one in your car? That would be singular. You indicated earlier in thread dealer or Lexus refused to put one in because they are all defective or make noise.

RE: Noise

Wait, you did not tell them it was making a noise. So you go apoplectic on this thread about the noise, but remain mums the word about your alleged fuel pump niose when talking to Lexus???!?? Earlier you said you told them it was making a noise, but they refused to even listen to it.

RE: Defective

Nah, they would not call "the pumps" defective without a having a recall already in place and would not say yours is defective and refuse to replace it.

RE: Tactics and embellishment

Lol, I don't care what you write. There are people on here that had legitimate issues and that have handled them in a mature and honest manner. I have offered some of them suggestions via IM and always openly sympathized with them about their issues.

You appear to be someone noiding out and using a public Internet forum to bash a company to strong arm them into giving you something that you perhaps don't need.

I have zero respect for those taking to public forums solely to bash a company in an effort to strong arm th company into doing something that perhaps the company owes no duty to do.

One need only carefully read what you write and how you write it.

kdphan

Gatie does have a legitimate issue, which is the fuel pump making loud noises.

What he's doing is the same as the other guys with the same noise.

Unfortunately, his dealership is not standing behind the warranty. And it seems like it's coming from Lexus corporate also. The dealership did not even look at his car the 2nd time around. For me at that point I would've gone to another dealership to get the issue fixed again. But what he's doing is making his dealership stand behind their product.

What Lexus should've done is communicate with other owners who had their pumps fixed and see if they still have issues. If no issues then try to find pumps that are produced within the same timeframe.

So to summarize, I would've handled it the same way as Gatie. I appreciate his open communication on this forum. Perhaps some details could've been embellished but I would give him the benefit of doubt since the fuel pump issue isn't just a few people and Lexus doesn't have a fix for it yet. If you're telling him to just drive it until the pump fails in the middle of nowhere then I don't take that opinion seriously. He's being proactive in allowing Lexus to find the issue and fixing it.

Ryanmcd

The biggest issue I see here is he's handling this emotional not logical when you have issues state facts don't add your emotion to it. A big company is NOT going to say they all have issues that would be the stupidest thing they could say and it's not true, my car is fine.

Children handle things out of emotion.

DougHII

Have you heard it in person? I only question his veracity because he is making statements that I find completely implosible and using titles such as not honoring warranty when they indeed replace it once under warranty.

There is another side to this story. We are getting an emotional, dramatic version from someone that seems to be a bit hysterical or irrational.

DougHII

Yep, there are ways to handle and not handle things. I have had serious issues with high end cars. Some of those issues were on high end cars that spent a lot of time in the track. Manufacturers will take care of issues and extend goodwill for even non-covered items if people handle the situations appropriately.

If I was handling an issue for a manufacturer and nut case when on an Internet campaign to strong arm me company and make false or misleading statements in the process, I would tell them to take hike without using actually telling. In other words, I would like screw that @&&$&&) and place him in the ignore list,

The mere fact that went he went back to the dealer in the beginning and the dealer tech saw who it was, walked away and made the comment he made speaks volumes about the OP and his "version" we are hearing.

Seriously, dude freaking out about driving his car like it is at any moment going to hit an ejector button on his seat as he is driving down the road. He is perhaps more likely to get hit by a drunk driver, a texting teenager or a bolt of lightning than something traumatic happening because if a fuel pump. Valium or perhaps weed taken as directed is more warranted than another fuel pump.

JCtx

Do you work for Lexus? This guy has been nothing but professional, collected, and forthcoming with his problem. You're just trying to find offense or fault with his language, but it's crystal-clear he's not trying to mislead any of us, or guilty of any of your accusations. This is my last post since I just traded my car, but wanted to chime in, hoping you'd chill out. That's why nobody likes to post anything negative to their cars on this site, for fear of being unfairly accused of stupid things like you're doing. Hope Gatie doesn't get discouraged to keep posting, to help those who are or might have the same issue.

kdphan

if there's something that throws me off about the RCF sub forum, it's the guys who defend Lexus to the end.

If people don't post about the car's fault then nobody would know of potential issues they'll have to eventually deal with. Car forums are there for owners to share stories and experience.

DougHII

Nope. I have done my fair share of Lexus bashing and I have offered advice to some on here that trike had fuel pump failures. Congrats on the new car!