Lexus NOT honoring Warranty on fuel pump
02-05-16, 07:27 PM
#16
Please keep us posted
I bought a new car in December 2016 model
Had two issues right away
One dealer treated me poorly
I took it up with corporate and ownership of dealer
Service advisor suspended without pay for a week
They fixed car
Gave me $1500 credit for service
I bought a new car in December 2016 model
Had two issues right away
One dealer treated me poorly
I took it up with corporate and ownership of dealer
Service advisor suspended without pay for a week
They fixed car
Gave me $1500 credit for service
02-05-16, 07:52 PM
#17
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Please keep us posted
I bought a new car in December 2016 model
Had two issues right away
One dealer treated me poorly
I took it up with corporate and ownership of dealer
Service advisor suspended without pay for a week
They fixed car
Gave me $1500 credit for service
I bought a new car in December 2016 model
Had two issues right away
One dealer treated me poorly
I took it up with corporate and ownership of dealer
Service advisor suspended without pay for a week
They fixed car
Gave me $1500 credit for service
02-06-16, 12:29 AM
#19
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Thanks for the encouragement. Well the business day is well over now.....actually the whole day of Friday has passed. It is well after midnight and I have not received the call. I will follow up on Monday.
02-06-16, 09:20 AM
#21
mjeds and ryanSC300lover.....thank you for the recommendations. Right now I am determined to "make" the current dealership replace the pump THEY installed. After that I will most likely see you at Santa Monica. This is frustrating because I had been going to South Bay Lexus since 1992 without any problems. They opened up that big service center and lost that "personal" touch and consideration toward the customer.
Definitely sounds like you're going to have to go to the Higher UP'S. Keep us informed & GL
02-06-16, 09:25 AM
#22
^
Warranty is good at any dealership
It has nothing to do with selling dealership
I buy all my Lexus at the cheapest Los Angeles dealership . However they have the worst service
Thus I service my Lexus at a good service dealership
I have other brands of cars I do the same with
No problems
Dealers get paid on warranty work
They aren't doing it for free
Warranty is good at any dealership
It has nothing to do with selling dealership
I buy all my Lexus at the cheapest Los Angeles dealership . However they have the worst service
Thus I service my Lexus at a good service dealership
I have other brands of cars I do the same with
No problems
Dealers get paid on warranty work
They aren't doing it for free
02-06-16, 09:54 AM
#23
Back to the original discussion. OP, you're far from the only one. Many dealers are refusing to replace fuel pumps until they fail. And that's reportedly due to Lexus orders. Dealers wouldn't get reimbursed otherwise. That's disturbing. Having to wait until your car leaves you stranded, possibly in a dangerous/inconvenient place? Stupid. But more disturbing was the find of one dealer which decided to look deeper into the issue. Turns out it seems like the culprit is the wire harness, and not the fuel pump. Unfortunately, this poster didn't elaborate, but needless to say, replacing the entire harness needs dismantling half the car. Something wrong with the wiring/connector, that starts arching and causing excessive resistance, hence the humming, until pump fails. I wanted more information, but couldn't find it. It makes sense to me it's something deeper, since port-injection low-pressure fuel pumps have been in production for decades. Didn't make any sense they'd last just 5K miles (or less in the OP's case). And subsequent pumps were bad as well. Anyway, glad somebody is pushing for answers. Hope whatever the culprit is, we owners are informed, to know what the heck we're dealing with. Good luck.
02-06-16, 09:58 AM
#24
^
Warranty is good at any dealership
It has nothing to do with selling dealership
I buy all my Lexus at the cheapest Los Angeles dealership . However they have the worst service
Thus I service my Lexus at a good service dealership
I have other brands of cars I do the same with
No problems
Dealers get paid on warranty work
They aren't doing it for free
Warranty is good at any dealership
It has nothing to do with selling dealership
I buy all my Lexus at the cheapest Los Angeles dealership . However they have the worst service
Thus I service my Lexus at a good service dealership
I have other brands of cars I do the same with
No problems
Dealers get paid on warranty work
They aren't doing it for free
I mean Lexus Corp. or whoever HAS to make this particular dealership fix whatever's the issue on his car if it's still under warranty Unless there's something else going on we don't know about. If he takes it to another dealership & they fix it, then you're Basically just letting this other dealership off the hook & not holding them accountable. I mean HOW can you buy a 70k+ car with a FULL Warranty & it's not even a few months out & they Refuse to Honor their Warranty
I would think there would be some MAJOR Consequences for Not Honoring a Contract you have in Writing.
02-06-16, 10:00 AM
#26
Either way WHY would he take his car to another dealership when this one is the one that should be held Accountable I mean Lexus Corp. or whoever HAS to make this particular dealership fix whatever's the issue on his car if it's still under warranty Unless there's something else going on we don't know about. If he takes it to another dealership & they fix it, then you're Basically just letting this other dealership off the hook & not holding them accountable. I mean HOW can you buy a 70k+ car with a FULL Warranty & it's not even a few months out & they Refuse to Honor their Warranty I would think there would be some MAJOR Consequences for Not Honoring a Contract you have in Writing.
I mean Lexus Corp. or whoever HAS to make this particular dealership fix whatever's the issue on his car if it's still under warranty Unless there's something else going on we don't know about. If he takes it to another dealership & they fix it, then you're Basically just letting this other dealership off the hook & not holding them accountable. I mean HOW can you buy a 70k+ car with a FULL Warranty & it's not even a few months out & they Refuse to Honor their Warranty I would think there would be some MAJOR Consequences for Not Honoring a Contract you have in Writing.I said for future he can take to diff dealership
And I was commenting on your comment that selling dealer and servicing dealer doesn't have to be the same
02-06-16, 10:07 AM
#27
Where's Doug at on here, he's an Attorney & should be able to clarify a lil' about this. Though, i guess you would have to hear both sides to get a better sense of Exactly what's going on here. Got to be more to the story IF this dealership is refusing to fix it AND giving him the constant run around & not even calling him back. Just listening to the OP it sounds like this dealership is a real jerk when it comes to doing warranty service, at least in his case.
02-06-16, 10:16 AM
#28
JD/MD here
Don't need an attorney on this yet. This dealership service is known for not good service. Nothing new
I am sure OP will figure it out
If not, I am local and be happy to help him out
In my experience of owning 56 cars so far, they are machines and things go wrong . When dealership doesn't fix, elevating to regional manager and corporate plus involving dealer owner takes care of the problem right away
If not, legal should be the next step in the process
Don't need an attorney on this yet. This dealership service is known for not good service. Nothing new
I am sure OP will figure it out
If not, I am local and be happy to help him out
In my experience of owning 56 cars so far, they are machines and things go wrong . When dealership doesn't fix, elevating to regional manager and corporate plus involving dealer owner takes care of the problem right away
If not, legal should be the next step in the process
02-06-16, 10:17 AM
#29
02-06-16, 10:20 AM
#30
The horror stories you have heard was warranted
My friend had his 1600 mile original owner Nsx destroyed by a dealer monkey last year
Had to file suit to get him the right settlement for the car
That said I use dealer services for the free services when offered or for wife's cars that I don't care about wrenching on
My personal cars I do 60% of the small stuff, as time allows and leave the big service for repeatable non dealer mechanics
stealership as you suggested is an appropriate term
My friend had his 1600 mile original owner Nsx destroyed by a dealer monkey last year
Had to file suit to get him the right settlement for the car
That said I use dealer services for the free services when offered or for wife's cars that I don't care about wrenching on
My personal cars I do 60% of the small stuff, as time allows and leave the big service for repeatable non dealer mechanics
stealership as you suggested is an appropriate term