Lexus NOT honoring Warranty on fuel pump
#91
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i'd like to know which service adviser the OP dealt w/ bc i've had some not so pleasant experiences w/ my original adviser, (at this dealer), took it up w/ corporate and they tried to remedy the situation. now i just ask for anyone but for that person if i have to take it to the dealer.
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Here is my update. At 4:40 PM, the Case Manager said he had a 3-way call today with himself, Bill (from the dealership) and the factory technician. They came to the conclusion they will not replace my fuel pump at this time. They want me to wait until Lexus comes up with a remedy.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
#93
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Obviously, the issues you have, if any, don't substantially impair your car. Arizona has a decent lemon law and the NCDS is not a scam. Lol, you shouldn't be able to lemon a car because the cigarette lighter or the iPod link doesn't work correctly. First post and just registered also . . .
#94
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Here is my update. At 4:40 PM, the Case Manager said he had a 3-way call today with himself, Bill (from the dealership) and the factory technician. They came to the conclusion they will not replace my fuel pump at this time. They want me to wait until Lexus comes up with a remedy.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
I would recommend going to another dealership and having them do the review, maybe you'll even be able to convince them to put a new pump in (conversation when you're AT the dealer, don't involve corporate)
#95
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Here is my update. At 4:40 PM, the Case Manager said he had a 3-way call today with himself, Bill (from the dealership) and the factory technician. They came to the conclusion they will not replace my fuel pump at this time. They want me to wait until Lexus comes up with a remedy.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
I pushed back with some questions. I asked how could they conclude the noise is caused by the fuel pump without inspecting my car? I have been trying to get the dealership to inspect the louder noise my car is making since they replaced my fuel pump. I want to know if it is something else that is wrong. Or, is it possible the fuel pump was not properly installed? Or, is it really another bad fuel pump. Shouldn't they be obligated to check/inspect the work they performed? I also mentioned the hesitation when accelerating.
The Case Manager agreed with me that the dealership should have taken the time to inspect the car for the noise. He said he will have Bill/Brian contact me to set up that inspection. I said that is all I have been asking for....for over a week now.
At 5:00 PM the Case Manager called me and said Bill/Brian are in a meeting but Brian will call me as soon as he gets out. He gave Brian all of my contact numbers to call. The Case Manager told me they would probably try to have me bring in the car tomorrow (Thursday) because they will have a diagnostic specialist there.
It is now after 8:15 PM....I have not received the call yet.
#97
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The dealership's Service Manager just called me a little after 3:00 PM today. He was suppose to call yesterday. Spoke with him for a good 20 minutes. We came to an understanding. I will take my car in Tuesday 2/16 and he will have a diagnostic specialist inspect the car for the source of the noise. To see if it is a new problem, an installation problem of the fuel pump they put in or if the replacement fuel pump is also "bad". When they determine the cause he and I will discuss what will be done.
We agreed that when this is resolved, he and I will sit down to discuss all of the personnel/staff issues I had to put up with. And, will discuss what will be done about it. And, what will be my future relationship with his dealership.
#101
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Video attached.
I was trying to capture the noise from outside the car.
!. Yes, I hate vertical video recording, but I was trying to capture audio and was moving my phone around.
2. The hum can be heard mostly at the beginning and end of the video.
3. Play the audio through your car or through headphones to really hear it.
I was trying to capture the noise from outside the car.
!. Yes, I hate vertical video recording, but I was trying to capture audio and was moving my phone around.
2. The hum can be heard mostly at the beginning and end of the video.
3. Play the audio through your car or through headphones to really hear it.
#104
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^^^ Definitely hear that hum. Now I'll know what to look for if ever it happens to mine. Thanks for posting.
BTW, does the hum start faintly and get progressively worse over time to the point of pump failure? What is the time gap (or mileage) between the first time heard and failure...
BTW, does the hum start faintly and get progressively worse over time to the point of pump failure? What is the time gap (or mileage) between the first time heard and failure...
#105
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I appreciate your idea. I am not great with computers and videos but if I can figure out how to resize the file (pretty sure 179MB is too large) I will get it posted. I am not a specialist in cars but, as you know, I had the original fuel pump replaced because of the noise it was making. This new noise is the same sound, just louder. If it turns out to be something other than another bad fuel pump, I will definitely let everyone here know what it was.
The dealership's Service Manager just called me a little after 3:00 PM today. He was suppose to call yesterday. Spoke with him for a good 20 minutes. We came to an understanding. I will take my car in Tuesday 2/16 and he will have a diagnostic specialist inspect the car for the source of the noise. To see if it is a new problem, an installation problem of the fuel pump they put in or if the replacement fuel pump is also "bad". When they determine the cause he and I will discuss what will be done.
We agreed that when this is resolved, he and I will sit down to discuss all of the personnel/staff issues I had to put up with. And, will discuss what will be done about it. And, what will be my future relationship with his dealership.
The dealership's Service Manager just called me a little after 3:00 PM today. He was suppose to call yesterday. Spoke with him for a good 20 minutes. We came to an understanding. I will take my car in Tuesday 2/16 and he will have a diagnostic specialist inspect the car for the source of the noise. To see if it is a new problem, an installation problem of the fuel pump they put in or if the replacement fuel pump is also "bad". When they determine the cause he and I will discuss what will be done.
We agreed that when this is resolved, he and I will sit down to discuss all of the personnel/staff issues I had to put up with. And, will discuss what will be done about it. And, what will be my future relationship with his dealership.
2) I also think you kind of naive for letting Lexus even deal with the car and promise that the dealership will get a "specialist" to "check" anything. They have been pretty clear on their stance. Not gonna replace anything. You might have another unrelated issue causing the noise (highly doubt it), but with the dealer in autopilot expect a simple formal onceover with the traditional 1 hour in the service bay for nothing
But still props to ya for sicking it to the stealer