RX - 2nd Gen (2004-2009) Discussion topics related to the 2004 -2009 RX330, RX350 and RX400H models

Power Hatch will close but not open

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Old 08-03-24, 12:44 AM
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MickQueensland
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Default Power Hatch will close but not open

So I have been reading all the posts I can find about problems with the power hatch.
But I dont see one where it will close as intended using the remote or the button on the hatch, but will not open. I do hear an electric motor working but I think that is the lock unlock motor.
Do you think I need a new motor or a new set of shocks.
Thanks for your input. Mick
Old 08-03-24, 06:55 AM
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spinellib
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Has it ever opened with the remote since you've owned it?
It could be a personalized setting, which would require Techstream to check and change.

When you manually release the gate with your hand (press the button over the license plate), will the gate open normally?
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Old 08-03-24, 02:28 PM
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MickQueensland
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No it has never opened with the remote, I have only had the car a couple of weeks.
when I push the button above the number plate it does not open until I lift it up.

Thank you for the reply
Old 08-03-24, 04:12 PM
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Leeper
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Originally Posted by MickQueensland
No it has never opened with the remote, I have only had the car a couple of weeks.
when I push the button above the number plate it does not open until I lift it up.

Thank you for the reply
When seeking answers always best to put your year and model in there (ie '06 RX330) so we're giving your accurate solutions some thngs on RX330 are different than RX350 or RX400 on this forum.
I have a RX330, my remote will open the hatch, ususally close the hatch too, but in order to open the hatch by pressing the button on the back it requires me to manually lift it it does not trigger the motor to do the lifting not sure if that is standard or not. As a few have chimed in lately their hatch won't close by pressing the interior button under dash this is a result of the high temps we're having now increasing the pressure in the struts it'll calm down when temps drop some. If you've disconnected or changed the battey recently you'll need to do a "reset" for all doors sunroof, and rear hatch

Last edited by Leeper; 08-03-24 at 04:19 PM.
Old 08-03-24, 05:00 PM
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MickQueensland
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Sorry about that, my car is a 2005 RX330.
Also I have just noticed that when I am in the driver's seat and I press the power hatch button on the dash, I can hear the door alarm sound then the electric motor start and the door does begin to move, but only a tiny bit. Then it stops.

Mick

Last edited by MickQueensland; 08-03-24 at 07:01 PM.
Old 08-03-24, 08:13 PM
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What about when you use the button inside the car?
Old 08-03-24, 09:21 PM
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MickQueensland
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Originally Posted by evident
What about when you use the button inside the car?
door alarm sounds door moves a little bit, then does not open
Old Yesterday, 12:43 AM
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cfh13427
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Originally Posted by MickQueensland
So I have been reading all the posts I can find about problems with the power hatch.
But I dont see one where it will close as intended using the remote or the button on the hatch, but will not open. I do hear an electric motor working but I think that is the lock unlock motor.
Do you think I need a new motor or a new set of shocks.
Thanks for your input. Mick
Hi, the first thing you need to check are the Struts!
if you can close the rear hatch with very little Resistance and it slams closed, then one or both of the struts need replacing.
You can Prop Up the hatch and remove the struts, if You can compress either one them Easily, then that strut is Defective or Worn out.
Use something Strong to prop up the Hatch, it's heavy and will injure you if it falls on You.
That's the first thing you Need to Check!
It could also be a Weak or Bad Hatch Motor, or Wiring Issues.
Usually when the hatch closes OK, but Won't open, it's usually one of the things I mentiioned.
if it tries to open using the button on the dash, and then closes, it's probably the Struts are Bad,
The Hatch Motor Won't lift the Hatch if the Struts are Bad, it's Not Powerful enough to lift the Hatch without Help from the Struts.
The Hatch motor and the Struts on my '05 RX330 had to be Replaced, but at different times.
Also check the Battery in the Fob.
I ended up Rebuilding the Hatch Motor, it was Easy, once I got it out!
Best Of Luck


Last edited by cfh13427; Yesterday at 12:55 AM. Reason: Mistakew
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Old Yesterday, 02:41 PM
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tomr51
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the switch above the number plate is for manual opening only. It does not engage the motor.
Old Yesterday, 04:29 PM
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MickQueensland
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Originally Posted by cfh13427
Hi, the first thing you need to check are the Struts!
if you can close the rear hatch with very little Resistance and it slams closed, then one or both of the struts need replacing.
You can Prop Up the hatch and remove the struts, if You can compress either one them Easily, then that strut is Defective or Worn out.
Use something Strong to prop up the Hatch, it's heavy and will injure you if it falls on You.
That's the first thing you Need to Check!
It could also be a Weak or Bad Hatch Motor, or Wiring Issues.
Usually when the hatch closes OK, but Won't open, it's usually one of the things I mentiioned.
if it tries to open using the button on the dash, and then closes, it's probably the Struts are Bad,
The Hatch Motor Won't lift the Hatch if the Struts are Bad, it's Not Powerful enough to lift the Hatch without Help from the Struts.
The Hatch motor and the Struts on my '05 RX330 had to be Replaced, but at different times.
Also check the Battery in the Fob.
I ended up Rebuilding the Hatch Motor, it was Easy, once I got it out!
Best Of Luck
The rear Hatch does not slam shut, I need to apply gentle pressure most of the way down to close it.
Using the button on the dash it does try to open, so hopefully it is the struts.
I have just changed the battery in the key fob so that should be good.
So this brings 2 more questions.
1. Do you have any recommendations for a source of the replacement struts?
2. what is the reset procedure for the rear hatch when the vehicle battery has been changed, I did have to reset the windows as soon as I got the car.

Thank you very much for all the advice and help so far.
Old Yesterday, 05:03 PM
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tomr51
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hatch does not need reset. ebay has them from aussie supplier
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Old Today, 12:48 AM
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MickQueensland
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Originally Posted by tomr51
hatch does not need reset. ebay has them from aussie supplier
Thank you for that.
This is the only Aussie seller I see when I searched evilbay.
seems to be what I need 2 of.

Old Today, 01:25 AM
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tomr51
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when i looked https://www.ebay.com.au/itm/13492683...3ABFBMprKfmqRk https://www.ebay.com.au/itm/37458787...3ABFBMprKfmqRk
Old Today, 01:31 AM
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MickQueensland
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I would love to be wrong, but I think they are for an RX350 I have an RX330.
Could They fit my car?
Old Today, 03:42 AM
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tomr51
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sorry i didnt see your later post stating rx330. Struts could be the same as the car bodies are basically the same . I do not know for sure
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