RX - 2nd Gen (2004-2009) Discussion topics related to the 2004 -2009 RX330, RX350 and RX400H models

Radiator Warranty Run Around

Thread Tools
 
Search this Thread
 
Old 03-26-12 | 10:34 PM
  #1  
pamada's Avatar
pamada
Thread Starter
Driver School Candidate
 
Joined: Sep 2008
Posts: 5
Likes: 0
From: IL
Default Radiator Warranty Run Around

Several months ago, my local Lexus service department identified a radiator leak on my 2005 RX330 while it was still under the 7 year/90K mile extended radiator replacement warranty. The service department explained that it would cost me about $1,300 to repair, but they never mentioned anything about an extended warranty or service campaign coverage that I may be eligible for.

After recently replacing a defective crankshaft pulley, Lexus indicated that my radiator is now leaking even more, and also identified a leaking water pump, leaking transmission, leaking differential, bad rear wheel bearing and bad cv axle/joints.

When I contacted Lexus corporate about all the required repairs, they informed me about the extended warranty and agreed to replace the radiator (parts only, labor additional) only if I committed to having all the other repairs performed at my expense.

After I explained to the dealer that I could not afford all the repairs right now, the dealer decided not to honor the extended warranty because I was now 2 months past the 7 year extended deadline (but still under 90K miles). Corporate claims that it's up to the dealer if they want to honor the warranty or not, but I say the radiator should have been fixed months ago when the leak was first identified by Lexus and the vehicle was still covered under the extended warranty.
Old 03-26-12 | 11:14 PM
  #2  
Carver's Avatar
Carver
Lexus Champion
 
Joined: Oct 2006
Posts: 1,717
Likes: 8
From: Dallas, Texas
Default

All that under 90k? That's depressing. Do you have an independent tech? If not, I would look for one.
Old 03-27-12 | 06:22 AM
  #3  
dandg's Avatar
dandg
Driver
 
Joined: Mar 2004
Posts: 151
Likes: 0
From: New Hampshire
Default

They, Lexus replaced ours twice under 90k !I did get some sort of letter from Lexus explaining the warranty had been extended on the Radiators.
Old 03-27-12 | 07:58 AM
  #4  
tfischer's Avatar
tfischer
Moderator
 
Joined: Feb 2001
Posts: 3,698
Likes: 251
From: Cincinnati
Default

I have an '04 and had my radiator replaced after a leak was found. My understanding is that Lexus got a batch of bad radiators with some bad welds, and that some of these would develop leaks prematurely (a well made radiator will last 10 or 20 years without springing a leak). The problem was not widespread, so a general recall was not needed. Rather, when a leaking radiator in a car in the designated group that received or probably received one from this bad batch, Lexus will replace it at no charge to the customer (this charge probably being born by the supplier of the part, rather than by Lexus). If your car is in this range, then your warranty or extended warranty or CPO warranty is not relevant.
I hope that this information helps (I also hope that it is accurate).
Old 03-28-12 | 05:12 PM
  #5  
2Binformed's Avatar
2Binformed
Driver School Candidate
 
Joined: Mar 2012
Posts: 1
Likes: 0
From: TX
Default replaced radiator 12/2011 on 2004 RX330

so how do I find out if my vehicle is on the list of "bad batches" of radiators? My dealership was happy to suggest I put in a new one when they found a leak... (in addition to replacing the rear main engine seal, cha-ching!) I'd be happy to argue for some of that money back.
Old 06-21-12 | 10:48 AM
  #6  
Rainbird's Avatar
Rainbird
Moderator
 
Joined: Apr 2006
Posts: 1,562
Likes: 13
From: California
Default

You might look at this forum posting. It appears that several people had the radiator on their 2004 model replaced recently at no charge.

https://www.clublexus.com/forums/rx-...un-around.html
Old 06-21-12 | 12:11 PM
  #7  
RX330inFL's Avatar
RX330inFL
Lead Lap
 
Joined: May 2006
Posts: 3,999
Likes: 30
From: FL
Default

Originally Posted by Rainbird
You might look at this forum posting. It appears that several people had the radiator on their 2004 model replaced recently at no charge.

https://www.clublexus.com/forums/rx-...un-around.html
Circular logic? YOUR URL IS THIS URL.
Old 06-21-12 | 02:55 PM
  #8  
Rainbird's Avatar
Rainbird
Moderator
 
Joined: Apr 2006
Posts: 1,562
Likes: 13
From: California
Default

Originally Posted by RX330inFL
Circular logic? YOUR URL IS THIS URL.
oops...
Old 06-21-12 | 03:29 PM
  #9  
Carver's Avatar
Carver
Lexus Champion
 
Joined: Oct 2006
Posts: 1,717
Likes: 8
From: Dallas, Texas
Default

What's even worse, I couldn't resist clicking it!
Old 06-21-12 | 03:38 PM
  #10  
RX330inFL's Avatar
RX330inFL
Lead Lap
 
Joined: May 2006
Posts: 3,999
Likes: 30
From: FL
Default

In defense of Rainbird, I think he was trying to answer the person in the following thread instead of bringing up an old thread for a reply.

https://www.clublexus.com/forums/rx-...lant-leak.html
Old 06-25-12 | 09:19 AM
  #11  
968racer's Avatar
968racer
Driver
 
Joined: Apr 2009
Posts: 164
Likes: 0
From: WI
Default

How do they charge $1300? I changed mine for $225 from Autohaus AZ & in about two hours.
Old 07-31-12 | 12:53 PM
  #12  
swanscn's Avatar
swanscn
7th Gear
 
Joined: Jul 2012
Posts: 7
Likes: 0
From: Pa
Default

I am going about the same thing right now, under 7 years under 90K (41K on a 2005 RX). Yesterday they told me incorrectly that it was 8/80 and said they would replace it, this morning they said sorry the 8/80 was for water pumps. I then pointed out the Tech Bulletin #503 issued on 1/30/2006 now they say my radiator is not one of them. When I asked how they can be sure no answer, I requested they contact Lexus and show some Good Will.
What does this mean for you maybe your water pump should have been covered also.
Old 08-05-12 | 10:52 AM
  #13  
swanscn's Avatar
swanscn
7th Gear
 
Joined: Jul 2012
Posts: 7
Likes: 0
From: Pa
Default

Just a quick update, I have worked this out with Lexus. While the outcome was not has good as I really wanted, it was one I could live with. Lexus replaced the radiator, and I had to pay a reduced labor rate (part free). I have loved everything to be free, this was a comprise that worked for me. And I did not see a better offer coming my way.
Old 08-05-12 | 11:54 AM
  #14  
StLucchese's Avatar
StLucchese
Rookie
 
Joined: Jun 2012
Posts: 96
Likes: 0
From: Texas
Default

Originally Posted by swanscn
Just a quick update, I have worked this out with Lexus. While the outcome was not has good as I really wanted, it was one I could live with. Lexus replaced the radiator, and I had to pay a reduced labor rate (part free). I have loved everything to be free, this was a comprise that worked for me. And I did not see a better offer coming my way.
and what about the water pump?
Old 12-27-12 | 10:19 AM
  #15  
swanscn's Avatar
swanscn
7th Gear
 
Joined: Jul 2012
Posts: 7
Likes: 0
From: Pa
Default

Originally Posted by StLucchese
and what about the water pump?
Sorry, have not been here for awhile, Yes they replaced the water pump also since they noticed a leak.



All times are GMT -7. The time now is 10:37 AM.