09RX350AWD

Got an 09 RX still under factory warranty that was purchased new in the US. Recently moved from US to Canada and have the following questions regarding warranty coverage.

1) Does the roadside assistance program still apply for me in Canada?

2) Any other issues regarding warranty coverage that anyone in a similar situation has experienced?

My battery is not retaining a charge and likely needs replacement, was thinking of phoning the roadside assistance number and having them come to me for the replacement.

Would certainly be ironic if the coverage is void or unavailable as the vehicle was manufactured in Ontario! Also, returning to the US for coverage is not exactly convienient as we are in Calgary.

pauljcl

If you want a complete and accurate answer to your question, you should contact Lexus Canada.

01LEXPL

iTrader: (10)

Call your local dealer... not corporate.

When buying US cars got big a couple years back, some manufacturers fought back without offering any warranty, or limiting it further, or not offering some perks.

I think the roadside may be transferable, but as mentioned above, i know one thing Lexus did was not give loaners to US car buyers, where a canadian purchased gets a loaner.

09RX350AWD

UPDATE - Roadside assistance does indeed cover transportation to the local dealer in Canada for a US built vehicle within the warranty period. Vehicle is currently at the dealer being looked at. They supposedly have to contact Lexus US to verify warranty coverage. I'll update everyone on the outcome once things are finalized. So far, so good!

pauljcl

I did not know the RX was US-built - did you mean 'sold in the US'?

09RX350AWD

UPDATE#2 - Battery was dead, replaced under warranty. Warranty on new battery remains for duration of new car warranty (4/50). Seamless process, Thanks Lexus!