Last edit by: IB Advertising
See related guides and technical advice from our community experts:
Browse all: Cleaning and Detailing Guides
- Why is My Dashboard Melting?
Guide to diagnose trouble and recommended solutions
Browse all: Cleaning and Detailing Guides
Melting dash or door panels on your RX?? No problem Lexus is replacing it!!
#18
Also received my letter yesterday. My dash had started cracking above the drivers side AC vent and around the ignition key. The top passenger side was also getting the oily film look to it. I'm in FL but the RX is garaged over 95% of the time- as we have a garage & a garage at work. Will check next week with my local dealer and see if there is a 'list' I can get on to get this taken care of. Had been using a dash cover for the past year...
#19
Well, no letter received yet! I am in Miami and own a 2009RX350, which had the dash changed this past Spring. I am looking forward to getting a refund of the partial payment I made (Lexus having paid the balance).
#26
I just purchased an 04 with severe cracks in the dash. Hooray, hopefully Lexus will warranty it.
Found a copy of the letter sent out for all to see.
Found a copy of the letter sent out for all to see.
Last edited by jlau168; 01-13-15 at 06:28 AM.
#28
#29
Last week I wrote a letter to Lexus. In the letter I provided all of my information including VIN number and explained that I had heard about the recall but have not received the letter.
Two days ago I received an email from Lexus providing a phone number and the name of a person in the customer satisfaction department. I called today and spoke to a live person, she verified that my VIN number falls in the warranty extension of the dashboard and indicated that the dashboard is fully covered under the warranty extension. She also indicated that I am going to receive my letter eventually and collected information of the dealership closest to me and where I would be taking my RX for the dashboard repair. Parts are not expected to be in stock until May 2015.
So be patient, Lexus is collecting information of the Registered Owners from the Department of Motors and Vehicles. Also make sure Lexus has all of your information up to date.
Last edited by robbyk; 01-15-15 at 06:43 PM.