Cathyclare

Good luck! My dash has cracked the full length of the dashboard! I addressed this with Lexus last year-was told issue was being resolved. This year I received Lexus letter stating I would be notified when replacement dash arrives in dealership. PROBLEM- there are 1.8 MILLION cars on this list!!!!!! I am original owner of rx330 2004 with 40,360 miles & want to sell it & buy new car. My car has a diminished value of $1000-$2000 per carmax today. (Dash costs $2000) --- how fast do you think Lexus IS going to replace 1.8 million dashboards & absorb the cost???????? Doubt I will live long enough?!

RuninRoach

my lexus has told me that this is US only (maybe canada too as its lexus NA), and no such thing is available here....and i have nobody to write to abut it as the lexus customer service belongs to the owners of the lexus dealerships.

shikbas

Hi guys
So my dealer replaced the dash on my rx330,they scratched badly the little screen on the front of the dash under the windshield,,,,do you know a way to fix it like paint thanks

litzdog911

The dealer should be able to order that part and replace it for you.

jer

Contacted my local Lexus dealership as I was put on the 'list' a few months ago. Was now advised that it could be months as they are only getting a few dashes a week...

nwfsnake

We went by the Lexus dealer yesterday to have our dash evaluated. The service manager put us on the list for a new dash, but said it could be August (9 months) before we get it replaced. At least we are approved for a new dash, guess we can wait a little.

joyinfl

We have decided to sell our Lexus x330 and I spoke with Lexus yesterday. They have no idea when they will have the new dashboards in stock so what am I supposed to do. They will do nothing. So as a Sr citizen we are supposed to lose out $1000. Unacceptable any ideas would be appreciated will never buy another Lexus or Toyota again.

bojaks

There's something very sad (and costly) when a company produces cars with a serious defect. It makes it that much worse when they issue an extended warranty which they have been unable to honor. The extended warranty may have been good PR for them, but it is a disservice to the owners of these vehicles. At the very least, Lexus should send an honest update as to when customers will receive a replacement. I hope this isn't a case of Lexus hoping that the long delay will result in the problem disappearing on its own.

litzdog911

Why did they deduct $1000 for a problem that will be handled by the extended replacement warranty?

LuckyPants

Visited my local Lexus dealer (Lexus of Peoria) early last week to see about the dash replacement for my 04 RX330. After evaluating it they said it would be covered under the extended warranty and they would immediately order the replacement. They couldn't say for sure how long it would be until the replacement dash was in but didn't think it would be more than a week or two. A week later they called to let me know the replacement was in. I could drop the RX off that day, pick up a loaner (ES350), and they would do the work the next.

After picking it up there was a horrible buzz where the dash meets the windshield, so I went right back to the dealership. They suggested I leave it there to be worked on the next day, put me another loaner (RX350), and fixed the problem the next morning. Picked it up at noon the next day, and everything looks (and sounds) great!

Took an extra day for the work, but I'm not complaining -- I have a new dash, they were quick and very courteous, and I got to test drive two newer Lexus's for a couple of days.

RX3302004

Very quick turnaround time if you weren't already on a list months ago. I didn't get a loaner as I don't have my car serviced at the Lexus dealer. I use our Toyota dealer instead, much cheaper. Lexus told me I got a rental because of that. No worries but thought I'd share.

gptgirl

Out of curiosity, did you already have a letter from Lexus stating they would repair the dash?

LuckyPants

I received the original letter from Lexus Corporate when the information about the extension first came out maybe a year ago, but it said there would be a follow-up letter once they started allowing dealerships to do the work, which I never received. I found the original letter over the holidays and just walked into the dealership to ask about it. A week later they had my dash ready to install.

robbyk

After a long, long wait of 11 months the replacement dash for my Lexie has arrived.

Earlier today I received a call from my local Lexus dealer to inform me that the special order dash board has arrived and to schedule the service appointment. The service appointment is this Thursday, I am going to update this thread when the car is ready.

jer

Just called the dealership. Still no ETA on when my dash may arrive. Anyone know if certain parts of the country is receiving theirs first, or how to check when mine may come in? The dealership had no idea.