Loose Front Bumper From Canada
08-28-09, 11:31 PM
#166
I am assured by my dealership that Lexus has figured out a fix to this problem; they have even visited that dealership. Our sales person never denied the problems they are having. They were very honest.
It's my understanding that some customers refused to take delivery of their cars that came off the truck with the problem and bought other models, and a very few have gone to a different brand. I feel confident in my dealership that if our RX arrives off the truck with this issue it will be fixed. I too will refuse delivery if it isn't the way it should be before handing over this kind of money.
Looking back I could have been a wiser consumer and waited for a second year of this new model. I suspect next year's model will have all the bugs worked out.
It's my understanding that some customers refused to take delivery of their cars that came off the truck with the problem and bought other models, and a very few have gone to a different brand. I feel confident in my dealership that if our RX arrives off the truck with this issue it will be fixed. I too will refuse delivery if it isn't the way it should be before handing over this kind of money.
Looking back I could have been a wiser consumer and waited for a second year of this new model. I suspect next year's model will have all the bugs worked out.
08-31-09, 03:43 PM
#167
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I'd be furious if Lexus said I caused the issue when it's obvious it's a defect. The way it was handled was wrong. I've noticed the gap in the bumper a few days after I took delivery. I'm sure if I go back it will be fixed during my free 1K service.
I'd be furious if Lexus said I caused the issue when it's obvious it's a defect. The way it was handled was wrong. I've noticed the gap in the bumper a few days after I took delivery. I'm sure if I go back it will be fixed during my free 1K service.
08-31-09, 05:31 PM
#168
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Update :
I have been in contact with Lexus customer service on the loose bumper issue, via e mail. First thing they called the service manager who had told me I caused the problem, then they called me. The problem is back on both sides now. Lexus still has my complaint open, no call back yet after initial contact. The impression I got was that they viewed the bumper as a non problem and was caused by customers being rough on the bumper. Still waiting since 8/10.
I have been in contact with Lexus customer service on the loose bumper issue, via e mail. First thing they called the service manager who had told me I caused the problem, then they called me. The problem is back on both sides now. Lexus still has my complaint open, no call back yet after initial contact. The impression I got was that they viewed the bumper as a non problem and was caused by customers being rough on the bumper. Still waiting since 8/10.
08-31-09, 06:02 PM
#169
Took the car in today, thought it might be quick but the service agent got us a 2010 RX (900 Miles) loaner. Since the agent told me he had not seen the bumper issue on another 2010, I pointed out the 1 inch gap the loaner had on the passenger side bumper just below the headlight. He said he would have to get that car fixed also. On the way home he called my cell and informed me that the fix on my car would take the rest of the week! Looks like they have to order a new bumper, new clips and get trained by Lexus Corp. on the repair procedure. I still got the impression that the dealership service dept does not recognize this as a real issue. If I had not gone through Lexus Corp Customer Service nothing would have been done. Next update this Friday.
This is poor business and goes aganist everything Lexus once stood for.
Last edited by DNC; 08-31-09 at 07:20 PM.
08-31-09, 07:57 PM
#170
This is strange. We know all about the issue. My dealership knows all about the issue, yet your dealership knows nothing. Why haven't all dealerships been informed? What happens to people who have no knowlege of this? I guess they drive around with bumpers falling off.
This is poor business and goes aganist everything Lexus once stood for.
This is poor business and goes aganist everything Lexus once stood for.
Unless TSB is issued, most of dealers will say "no" or "unknown" or "cannot" on the issue.
Lexus isn't the only carmakrer doing this, and they won't be the last one, either.
08-31-09, 08:11 PM
#171
I agree this isn't right for the dealer, especially the dealer like Lexus. However, this is common problem for all the dealers when the issue is under the development from unknown to awareness, to recognition, to admission, to solution, to TSB, etc. I believe my dealer would say they don't know this and will stand on their comments "the dropping bumper is normal".
Unless TSB is issued, most of dealers will say "no" or "unknown" or "cannot" on the issue.
Lexus isn't the only carmakrer doing this, and they won't be the last one, either.
Unless TSB is issued, most of dealers will say "no" or "unknown" or "cannot" on the issue.
Lexus isn't the only carmakrer doing this, and they won't be the last one, either.
09-04-09, 10:33 PM
#174
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Took the car in today, thought it might be quick but the service agent got us a 2010 RX (900 Miles) loaner. Since the agent told me he had not seen the bumper issue on another 2010, I pointed out the 1 inch gap the loaner had on the passenger side bumper just below the headlight. He said he would have to get that car fixed also. On the way home he called my cell and informed me that the fix on my car would take the rest of the week! Looks like they have to order a new bumper, new clips and get trained by Lexus Corp. on the repair procedure. I still got the impression that the dealership service dept does not recognize this as a real issue. If I had not gone through Lexus Corp Customer Service nothing would have been done. Next update this Friday.
Hopefully things will not loosen up again.
2 dealerships in NV one North one South, 500 miles apart.
bumper fit problem
09-08-09, 03:53 PM
#176
Instructor
Went to our stealership today, and they said the "fix" has not been finalized yet, and probably won't be for another 2 months. Therefore, we can't get ours repaired yet. What a joke. Back to calling Corporate...and I thought things were actually going well with our dealer.
09-11-09, 05:42 PM
#178
Instructor
Those of you who've had the bumper fixed are lucky to have a responsive dealership. With our dealer's inaction, we contacted our assigned lackey at Lexus Corporate, and he says that there is NO official fix, and that the other dealers must be doing it on their own. Therefore, our dealership will not embark on any repairs without Corp nod. Man, sucks to be us. We are open to suggestions...call BBB? Try Corporate again? Not sure what else to do if Corporate says no. As with other issues, it seems that's the end of the line when that happens.
09-11-09, 08:04 PM
#179
Those of you who've had the bumper fixed are lucky to have a responsive dealership. With our dealer's inaction, we contacted our assigned lackey at Lexus Corporate, and he says that there is NO official fix, and that the other dealers must be doing it on their own. Therefore, our dealership will not embark on any repairs without Corp nod. Man, sucks to be us. We are open to suggestions...call BBB? Try Corporate again? Not sure what else to do if Corporate says no. As with other issues, it seems that's the end of the line when that happens.
09-12-09, 08:48 AM
#180
Instructor
Thanks for the suggestion Cruiter. You'd make a fine Senator
Yes, time to go through the 12 pages of this thread heh heh. My training has been such that if fired upon, return fire with something bigger; would never make it as a Senator.
My skepticism is such that the official Lexus Corp. policy may ultimately end up denying everything, so I want to get my repair done yesterday...I've lost faith in their commitment.
. Well, supposedly a survey is coming (took car in for 5k) so I'll certainly use that as a forum for my displeasure as well.
On another note, someone in another thread mentioned about the 10k service being free (was in NY). Anyone heard that before?
Yes, time to go through the 12 pages of this thread heh heh. My training has been such that if fired upon, return fire with something bigger; would never make it as a Senator.
My skepticism is such that the official Lexus Corp. policy may ultimately end up denying everything, so I want to get my repair done yesterday...I've lost faith in their commitment.
. Well, supposedly a survey is coming (took car in for 5k) so I'll certainly use that as a forum for my displeasure as well. On another note, someone in another thread mentioned about the 10k service being free (was in NY). Anyone heard that before?