Remote start question
11-10-09, 08:47 AM
#31
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I called and complained. Got a $450 service credit that I can use at my dealer for anything. My advice, call consumer affairs, complain, take the money but let them know they need to also issue a fix for this.
Completely agree. Why would a remote start work further away than the remote itself? Only way that would work is if it was cellular or the transmitter was the size of a walkie talkie or you used the remote once and then had to replace the battery due to the juice required to send a signal a mile away. People's expectations are completely out of whack.
Second point... that's a recent addition to the website, probably because I complained that the information on the Lexus site was patently inaccurate and misleading, especially given the precedence established by every other car with a RS on the market.
Completely agree. Why would a remote start work further away than the remote itself? Only way that would work is if it was cellular or the transmitter was the size of a walkie talkie or you used the remote once and then had to replace the battery due to the juice required to send a signal a mile away. People's expectations are completely out of whack.
Second point... that's a recent addition to the website, probably because I complained that the information on the Lexus site was patently inaccurate and misleading, especially given the precedence established by every other car with a RS on the market.
11-10-09, 10:12 PM
#32
Probably the max they could authorize and yes they wanted to take care of me. I think my remote start was $350 installed.
11-11-09, 07:18 AM
#33
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Up here in Canada, where the feature would be very valuable in cold winter....
it's not available!!! Sucks to be Canadian with a Lexus....
I had an aftermarket RS installed in our last RX.... will have to do the same I guess!!
it's not available!!! Sucks to be Canadian with a Lexus....
I had an aftermarket RS installed in our last RX.... will have to do the same I guess!!
11-11-09, 07:25 AM
#34
No, I don't play soccer!
And before you complain about being a Canadian with a Lexus, you get the fully loaded models up there, no wait. I'm two months into a four month wait for my semi loaded 450h
11-11-09, 08:15 AM
#35
Moderator
Hey, Kitzl - if it's only "semi-loaded," you should only have a semi-wait.
Check with your dealer.
And find out why the Canadians, who have nothing better to do than wait, don't have to.
Check with your dealer.
And find out why the Canadians, who have nothing better to do than wait, don't have to.
11-11-09, 12:05 PM
#36
No, I don't play soccer!
tfischer, it actually goes both ways. They get the loaded RXs while we wait months for ours. But they don't get Lexus Enform and I presume remote start like we do here in the states. From what I have read in other threads, I'll take the wait over the price in Canada anyday 
Mine is being built this month and may be here by Christmas. And yes, it will have the remote start. Unless someone finds something better...
Mine is being built this month and may be here by Christmas. And yes, it will have the remote start. Unless someone finds something better...
11-11-09, 01:17 PM
#37
Moderator
Kitlz: that sounds like what I have read, also , but it makes no sense to me that remote start, a feature devoutly to be desired in colder climes, is not available in Canada; without it, I would not consider a car "fully loaded."
A new RX will make a grand Christmas present - are you going to get one of those big red bows on it?
A new RX will make a grand Christmas present - are you going to get one of those big red bows on it?
11-11-09, 01:43 PM
#38
No, I don't play soccer!
I agree, it doesn't make sense remote start is apparently not available up north. Maybe someone from Canada can confirm? I believe it is dealer installed rather than put in at time of manufacture. So for those who do not have it, you can get it.
I don't have it written in my special order but yes, a big red bow will be included if it comes in by the holidays. Already talked to my sales guy about it
I don't have it written in my special order but yes, a big red bow will be included if it comes in by the holidays. Already talked to my sales guy about it
11-12-09, 05:27 AM
#39
Finicky operation
I have a factory RS, so it's part of the keyless entry key fob. More often than not, I can't get it to work. You are supposed to press the lock button 2x, then press it again and hold for 3 seconds. Is there some kind of trick to make it work, some special button pushing cadence?
I've read about here, and experienced the stupid 'car shuts-off when you touch the handle' "safety feature", and figured I can live with that--at least the car will be warm, but this unreliable starting is not acceptable.
I've used a REALLY good car radio/alarm/RS installer before and would've gone to him again, but I really liked the idea of only having one compact key fob that did it all. However, if it's going to be so unreliable.........So, any help or hints would be appreciated.
I've read about here, and experienced the stupid 'car shuts-off when you touch the handle' "safety feature", and figured I can live with that--at least the car will be warm, but this unreliable starting is not acceptable.
I've used a REALLY good car radio/alarm/RS installer before and would've gone to him again, but I really liked the idea of only having one compact key fob that did it all. However, if it's going to be so unreliable.........So, any help or hints would be appreciated.
11-16-09, 03:25 PM
#41
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I agree, it doesn't make sense remote start is apparently not available up north. Maybe someone from Canada can confirm? I believe it is dealer installed rather than put in at time of manufacture. So for those who do not have it, you can get it.
I don't have it written in my special order but yes, a big red bow will be included if it comes in by the holidays. Already talked to my sales guy about it
I don't have it written in my special order but yes, a big red bow will be included if it comes in by the holidays. Already talked to my sales guy about it
As mentioned, will have one installed by stereo shop, not a biggy by any stretch.
Originally Posted by tfischer
And find out why the Canadians, who have nothing better to do than wait, don't have to.
And find out why the Canadians, who have nothing better to do than wait, don't have to.
WTF would you say we have nothing better to do.... than wait..... 
11-18-09, 08:20 PM
#44
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I contacted Lexus (800-25LEXUS)for a credit for my Remote Start and was offered a refund of the purchase price ($375), BUT only if I took the time to drive to the dealer and have them uninstall it.
I asked why the stupid thing shuts off when you open the door and was told it was a safety feature. After a brief discussion, the rep conceded that it didn't make much sense.
I'm a little peeved that I wasn't offered the same concession that TAZ was (a $450 service credit, and a chance to keep the remoter starter in case Lexus comes to their senses and fixes it anytime soon). I'm also in AZ, and presumably have the same regional CS rep.
I asked why the stupid thing shuts off when you open the door and was told it was a safety feature. After a brief discussion, the rep conceded that it didn't make much sense.
I'm a little peeved that I wasn't offered the same concession that TAZ was (a $450 service credit, and a chance to keep the remoter starter in case Lexus comes to their senses and fixes it anytime soon). I'm also in AZ, and presumably have the same regional CS rep.
12-03-09, 03:22 PM
#45
FWIW, I just sent the following to "Lexus Customer Assistance Center" on their website. Maybe it will help........ :
This is my 2nd Lexus and overall I am VERY happy with the cars and in particular my Northborough, MA dealership.
My only problem is with the implementation of your factory Remote Start. I have had several RS's on other vehicles and this is among the worst. Having to press a button 3x and hold is tedious, and the incredibly SHORT (30' or less)range plus requiring "line of sight" is all unacceptable.
Remote starters are not a new technology by any stretch. You are 'creme de la creme' Lexus and I would expect you to use top shelf, latest technology equipment. This RS is K-mart quality stuff.
Also, the fact that the car shuts off when you touch the handle is an unnecessarily redundant "safety" feature.
I did not opt for an after market RS, because I liked having just one key fob. However, had I realized how poorly this one was implemented, I definitely would have chosen the non-Lexus RS.
I, along with many other owners(check out the Club Lexus forum), am unhappy, but also hopeful that your technicians can come up with an appropriately cutting edge fix for this issue and therefore keep Lexus at the top, where it belongs.
This is my 2nd Lexus and overall I am VERY happy with the cars and in particular my Northborough, MA dealership.
My only problem is with the implementation of your factory Remote Start. I have had several RS's on other vehicles and this is among the worst. Having to press a button 3x and hold is tedious, and the incredibly SHORT (30' or less)range plus requiring "line of sight" is all unacceptable.
Remote starters are not a new technology by any stretch. You are 'creme de la creme' Lexus and I would expect you to use top shelf, latest technology equipment. This RS is K-mart quality stuff.
Also, the fact that the car shuts off when you touch the handle is an unnecessarily redundant "safety" feature.
I did not opt for an after market RS, because I liked having just one key fob. However, had I realized how poorly this one was implemented, I definitely would have chosen the non-Lexus RS.
I, along with many other owners(check out the Club Lexus forum), am unhappy, but also hopeful that your technicians can come up with an appropriately cutting edge fix for this issue and therefore keep Lexus at the top, where it belongs.