htn

I took my 2010 RX in for the bumper issue a few days ago. Came by to pick it up today. Odom reading is approx 120+ miles more than when I dropped it off.
I am not a happy camper. Still waiting for Service to call me back and explain.

Has anyone here experienced this and what was the outcome?

lex

There has been a thread with the same problem before. They said it's like 'testing' if they fixed the problem or something.

CEOEngr

Sounds like they drove your car to a body shop across town under the pretense of "road testing".

Cruiter

This is just me, and I'm a strong type 'A'. The service dept would have explained before I left the service dept or I'd have been on the Lexus 800 number while still standing there.

Unless of course you can think of a legitimate reason they drove maybe 50 or 60 miles each way to a body shop or could be mistaken about the mileage.

That was a long lunch trip or demo (neither of which is acceptable) if it wasn't legit or mistaken. I wouldn't be a happy camper either. And neither would the service manager be a happy camper if it couldn't be explained. Road testing bumper clips for 120 miles doesn't cut the mustard.

Please let us know what you find out.

RXSF

check your service receipt. with all your name info and Vin and address on the top, there should be an Odometer In/Out record. That is the only way you are going to be able to argue as proof if that does show the 120 mile record

rxets

I'll act the same as what Jim said above. Usually I paid super attention with my odometer. The SVC advisor should explain to you right at the moment you picked up the car. This Lexus SVC dept. got some issues there.

sightdev

My family and I personally had/have almost all series of Lexus in the past 20 years but learned during latest purchase of 10RX from Pohanka Lexus that not all Lexus dealers are same. Long story; next time I don’t think I will consider Lexus as first vehicle to consider when shopping for new vehicle. We have always purchased/serviced Lexus from Lindsay but this time sales person wanted to setup “appointment” around her schedule because she “telecommute”. I didn’t know sales person can telecommute and still sell cars. So I went to Pohanka but experience there was totally different than what I had expected. Sales person was great and easy transaction as I didn’t haggle down much price but the problem was with other support staffs. Pohanka has other brand dealers and I think all of them came from Chevrolet dealer next door. Hope you had a loaner that you had put more miles than what you lost.

Btmnk21

iTrader: (1)

so what happened HTN?

htn

So far, I had agreed to let the manager look into the details. They had faxed me a doc stating mileage in/out. Looks like someone is altering the numbers. How do I know? I can do the math. Lexus really needs to watch what they are providing to me at this point. They are digging a deeper hole. Will keep you all posted. If they are found to be at fault. I will make it my 2nd job to reveal their shady activities.