Delay in my Ordered RX350...sigh
09-02-09, 05:50 AM
#16
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""If I were in auto sales, I would know every message board and manual like the back of my hand.""
key words here--i worked with 4 dealers--only ONE dealer knew what he was doing and that may have been the salesman who knows his product.
I wound up there since he got the car i wanted --I paid a bit more with him but he earned it. And I suspect any follow up service will be met with the same attentiveness.
key words here--i worked with 4 dealers--only ONE dealer knew what he was doing and that may have been the salesman who knows his product.
I wound up there since he got the car i wanted --I paid a bit more with him but he earned it. And I suspect any follow up service will be met with the same attentiveness.
09-02-09, 04:04 PM
#17
Taz, I want the Premium Package for the sunroof and leather. I did NOT want Nav. So my configuration is considered extremely odd. 
Also, I think you are not correct. My understanding is that ONLY the 450h and the 350 *with* sport package are built in Japan. All other Rx350's are built in Cambridge, Canada...
Sandi
Also, I think you are not correct. My understanding is that ONLY the 450h and the 350 *with* sport package are built in Japan. All other Rx350's are built in Cambridge, Canada...
Sandi
Also odd... I ended up with Tungsten ext/Black int. Should look nice but I was under the impression that light gray and tan were the only 2 options available.
09-02-09, 04:08 PM
#18
""If I were in auto sales, I would know every message board and manual like the back of my hand.""
key words here--i worked with 4 dealers--only ONE dealer knew what he was doing and that may have been the salesman who knows his product.
I wound up there since he got the car i wanted --I paid a bit more with him but he earned it. And I suspect any follow up service will be met with the same attentiveness.
key words here--i worked with 4 dealers--only ONE dealer knew what he was doing and that may have been the salesman who knows his product.
I wound up there since he got the car i wanted --I paid a bit more with him but he earned it. And I suspect any follow up service will be met with the same attentiveness.
I work in product development/marketing. One of my great joys in life is to make salespeople sweat when I start drilling them about the product they're selling.
09-02-09, 05:11 PM
#19
No, I don't play soccer!
So, I got a call from my Lexus dealership late last week, asking me to call the sales manager.
I did, only to be told that my RX350 (which they had assured me in July was "taken up" by the ordering system) was, in fact, going to be delayed until November.
It seems that there are two separate order systems - one for Canada, and one for Japan. When he mentioned Japan, I noted that he needed to submit the order there, since I've ordered the Sport Package - which includes VDIM, as does the RX 450h, as standard equipment - an option which is only built in Japan.
Apparently, they didn't know this. So they've been querying the Canadian plant to no good result.
Ugh. So now another 2 months to wait. Instead of a birthday present, I'm hoping for Thanksgiving...
Sandi
I did, only to be told that my RX350 (which they had assured me in July was "taken up" by the ordering system) was, in fact, going to be delayed until November.
It seems that there are two separate order systems - one for Canada, and one for Japan. When he mentioned Japan, I noted that he needed to submit the order there, since I've ordered the Sport Package - which includes VDIM, as does the RX 450h, as standard equipment - an option which is only built in Japan.
Apparently, they didn't know this. So they've been querying the Canadian plant to no good result.
Ugh. So now another 2 months to wait. Instead of a birthday present, I'm hoping for Thanksgiving...
Sandi
09-02-09, 05:20 PM
#20
No, I don't play soccer!
Lexus - if you're listening . . . this is a big area of opportunity for improvement!! Mistakes like the one listed by the OP are really avoidable and can have a huge cost in terms of repeat business.
Sorry for the rant but thought this would be a good place to share. Hope I wasn't too harsh!
Jay
Sorry for the rant but thought this would be a good place to share. Hope I wasn't too harsh!
Jay
It's called complacency.
09-03-09, 12:21 AM
#21
09-03-09, 03:01 PM
#22
Most manuf production volumes are down these days... so chances are you could get this with other manuf too. Though if the guy putting the order in doesn't know what he's doing, the odds of getting out of the gate are slim.
On a positive note... looks like mine will roll off the boat from Japan in 3 weeks.
On a positive note... looks like mine will roll off the boat from Japan in 3 weeks.
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