Joe G

Update club members.
Once our RX was home, I wrote a letter to Al Smith, Vice President of Customer Services.
We just received a call from Vaughn Wendelstadt calling on behalf of Al Smith.
1. We are being reimbursed $326.00 for our cab fare home.
2. “Inexcusable treatment” his words, not mine, we received from the Smithtown Dealership will be reported by him to the area office.
3. Most importantly what I wanted to share, the photos that I included with the letter, before air dam modification and after, are being sent to Product Group who deals directly with the engineers in Japan. He agreed, with the redesign of the 2010 the radiator is at a greater risk of being damaged.
Out of some bad may come some good.
At least we have them looking into it.
Joe G

kitlz

Joe G, great news. And thank you for updating us. Really appreciate it!

rxets

Glad to know Lexus starts to treat you right. And, thanks for your input to Lexus Headquarters.



However, I doubt Lexus will provide the free air dam solutions for 10RX, and don't beleive Lexus will add it to 11RX, either.

LeoDLion

How about a recall to put a mesh?

afpj

The most I can see Lexus NA offering is the guard from UK. Or, they might throw in a roll of gutter mesh for anyone who asks??

felixm79

http://www.lexus.co.uk/range/rx/acce.../exterior.aspx
In Europe the front guard and rear guard are available , will this help that issue ??

Joe G

Hey felixm79 - Checked out the web site you listed.
If you are referring to the front and rear underun, no that is not where the problem is. It is the area between the front bumper and the front underun.
Thanks for asking.

Joe G

kitlz

Yeah, I don't think the underruns will work. Just reading the description it says they help protect the the under engine compartment.

Which reminds me I'm overdue for a Home Depot run...

Stormforge

+1, i'm overdue too

Joe G

Hey felixm79 in case you missed eariler threads on the grill modification, I included pictures of my RX before and after.
Joe G

felixm79

thanks guys, looks like i will be doing a depot run as well

Saurabh

How exactly did you place the gutter mesh into place? I'd love a link to the original thread, I couldn't seem to find it!

kitlz

Saurabh, congrats on your RX.

Here is the link:

https://www.clublexus.com/forums/rx-...ification.html

I'm having trouble finding the gutter guard at my local Home Depots I may go online and order something from there.

Joe G

Hey Saurabh - our original thread can be found by going into Search on the top menu bar, type in 2010 RX Design Flaw, highlight show thread, hit go.

As far as the install of the gutter guard, get under the front of your RX, the plastic splash pan behind the front bumper needs to come down some. There are 4 10 mm bolts, and 4 push pins that have to be removed. The push pins are like plastic molly screws that expand. The push pins can be removed by pulling down slowly on what looks like a nail head. This will retract the back of the pin and come out. Pull down the splash pan. This will allow you to install the gutter guard behind the lower grill. I tied the gutter guard in place with small electrical cable ties. Reinstall splash pan with bolts and push pins. Good Luck

Joe G

Anita,
Online Lowes has a 20" roll of gutter guard item #11632, mod #85198 for
$3.76 in New York.
Joe G