Weathertech--Horrible customer service!!!
12-18-09, 02:01 PM
#1
Pole Position
Thread Starter
Weathertech--Horrible customer service!!!
I ordered a full floor-liner protection package direct from Weathertech/Macniel Automotive--it cost me $362. del'd
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
12-18-09, 04:50 PM
#3
I ordered a full floor-liner protection package direct from Weathertech/Macniel Automotive--it cost me $362. del'd
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
12-18-09, 05:45 PM
#4
Driver
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Just curious, do they lock into the Lexus hooks to prevent sliding under the pedals?
Our mats were part of a dealer package including full exterior molding kit, tinted windows, pinstriping, cargo net, and oh yeah a Lexus blanket.
Our mats were part of a dealer package including full exterior molding kit, tinted windows, pinstriping, cargo net, and oh yeah a Lexus blanket.
12-18-09, 06:37 PM
#5
Sorry to hear this story. I guess that customer services rep didn't get the proper training for this, and the rep may never get the right to discuss the discount which the company is never offered at the time. The rep even forgot to forward your call to their respective supervisor... well, you should feel happy that you already used them, and you still can return them. With the new items you're going to get, you will get some savings. Many ppl out there don't want to return them 'cause the price difference is not that much; many ppl want to spend a little more time to shop around in the future. 
12-18-09, 08:15 PM
#7
Trending Topics
12-21-09, 07:50 AM
#8
Lexus Test Driver
I ordered a full floor-liner protection package direct from Weathertech/Macniel Automotive--it cost me $362. del'd
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
Did you expect weathertech to match the auto anything's price. I dont think it was terrible customer service, at least they gave you an option to return it.
12-22-09, 05:17 AM
#9
Pole Position
Thread Starter
I'll give you an example of what I consider good customer service: Amazon.com. I ordered 2 boxes of K-cups coffee--that's 48 little containers of coffee grounds. The packaging wasn't very good and 2 of the little cups had broken open. Not a real biggie, it was just 2 of them, but I decided to contact them to suggest that they package the boxes more carefully. Amazon CS's response? They replaced the ENTIRE order and didn't even ask me to send the others back!!
Now, THAT is good customer service. Will I order from them again? You bet! Will I order from weathertech again? Never.
12-22-09, 05:28 AM
#10
I ordered a full floor-liner protection package direct from Weathertech/Macniel Automotive--it cost me $362. del'd
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
While looking for something else, I found AutoAnything.com. They had the exact same package for $307 and then a 10% off special--so $273 del'd. Not $10 or 15 bucks but almost $100 less!!!
I called Weathertech to see if they would match or at least give me something off, and I got nothing, except for "So what do you want to do, sir, buy something else, return these, what do you want?"
I was stunned!! Not even a token effort to keep me happy. I'd love to return the mats but can only imagine what the return shipping cost will be.
Guess I know where I'll never shop again. WOW
BTW, Auto Anything calls the mats "Weathertech Extreme duty floorliners", but I had already confirmed with Weathertech that these were the exact same thing as what they call "Digitalfit floorliners".
12-22-09, 05:45 AM
#11
No, I don't play soccer!
I too had a bad experience with Weathertech. The deflectors for my friend's car did not fit. They made returning them next to impossible and took their time refunding money.
I have ordered from autoanything a few times - great place and nice prices. I like carid too. I got my Lloyd rubbertite mats from them. No Weathertech mats for me.
I have ordered from autoanything a few times - great place and nice prices. I like carid too. I got my Lloyd rubbertite mats from them. No Weathertech mats for me.
12-22-09, 06:21 AM
#12
Lexus Test Driver
I don't think it would have been unreasonable for them to match--companies do that all the time. However, they didn't even offer a token $5 or $10 off and remember they were almost $100 (30%) more! And this is direct from the source itself, so I would imagine that their cost is less than AutoAnything's. Big deal, they let me return it, but I have to pay shipping costs--again, and we're talking heavy, bulky mats, not license plate covers.
I'll give you an example of what I consider good customer service: Amazon.com. I ordered 2 boxes of K-cups coffee--that's 48 little containers of coffee grounds. The packaging wasn't very good and 2 of the little cups had broken open. Not a real biggie, it was just 2 of them, but I decided to contact them to suggest that they package the boxes more carefully. Amazon CS's response? They replaced the ENTIRE order and didn't even ask me to send the others back!!
Now, THAT is good customer service. Will I order from them again? You bet! Will I order from weathertech again? Never.
I'll give you an example of what I consider good customer service: Amazon.com. I ordered 2 boxes of K-cups coffee--that's 48 little containers of coffee grounds. The packaging wasn't very good and 2 of the little cups had broken open. Not a real biggie, it was just 2 of them, but I decided to contact them to suggest that they package the boxes more carefully. Amazon CS's response? They replaced the ENTIRE order and didn't even ask me to send the others back!!
Now, THAT is good customer service. Will I order from them again? You bet! Will I order from weathertech again? Never.
12-22-09, 06:09 PM
#13
48 K-cups coffee? It's about $40-$80, right? (Maybe I had a lapse of memory.) The prime cost would be even much much less. It makes sense to send you another 48 for free, which will help ensure you stay with them and buy coffee from them frequently. They earn $$ from the volume orders in the long term.
We all agree that weathertech has the horrible CS... no doubt! More training is needed.
We all agree that weathertech has the horrible CS... no doubt! More training is needed.
12-23-09, 04:59 PM
#15
[QUOTE=
We all agree that weathertech has the horrible CS... no doubt! More training is needed.[/QUOTE]
I've made 3 purchases from WeatherTech and never had a problem. I did my homework before the purchase so never had buyers remorse. It does not make sense to me to shop for a better price AFTER a purchase at WeatherTech, or anywhere else for that matter. I guess that's why many places now have restocking fees.
We all agree that weathertech has the horrible CS... no doubt! More training is needed.[/QUOTE]
I've made 3 purchases from WeatherTech and never had a problem. I did my homework before the purchase so never had buyers remorse. It does not make sense to me to shop for a better price AFTER a purchase at WeatherTech, or anywhere else for that matter. I guess that's why many places now have restocking fees.