garfull

Now that the oil change interval is 10kmiles is it worth it to go in for the 15k service or just wait till the 20k service. I just had my 10k completed and discovered a passenger seat rattle. If it weren't for all the electronics under the seat I would pull it out and fix it myself. I'm debating whether to fix it at 15k or the 20k service. Lexus quality is starting to disappoint me. Every time I bring the rx in I have to fix something under warranty. I guess at least I get a free loaner.

rxets

15K = tires rotation + filter replacement???






Btw, did you fix the rattle on the passenger seat? What caused it? Just curious. Thanks.

jay_man2

Rotate tires, clean air conditioner filter, replace smart key battery, look at this and that. Sorry for the bad formatting; I cut this from the Maintenance Schedule pdf.


❏ Cleanairconditionerfilter ❏ Inspectandadjustallfluidlevels ❏ ReplaceSmartKeybattery ❏ Resetmaintenancereminderlight ❏ Re-torquenutsandboltsofdriveshaft(RX350AWD) ❏ Rotatetires ❏ Tightenaxleshaftbolts(RX450hAWD) ❏ Visuallyinspectbrakepads,calipersandrotors ❏ Checkinstallationofdriver’sfloormat ❏ Road-testvehicle
❏ Inspectthefollowing: ___Axle shaft boots ___Ball joints and dust covers ___Body
___Brake lines and hoses ___Engine coolant (RX 350; see page 28) ___Engine/inverter coolant (RX 450h; see page 28) ___Exhaust pipes and mountings
___Rack and pinion assembly ___Rear differential oil (RX 350 AWD) ___Steering linkage and boots ___Transfer case oil (RX 350 AWD) ___Variable gear ratio steering assembly
(RX 450h)

garfull

I didn't get the seat fixed yet. I know its an issue with the seat tracks cause I can hear it and reach in there and feel the brackets move when I rock the seat and replicate the noise.

data2009

I just returned from Lexus service after having done 15k mile service and thought I'd share this.

First, a side story. A couple of months ago my wife backed up into another car and put a nice dent on a front passenger door. This week, I finally had a chance to take it to a local body shop, which did a great job at fixing and repainting the door (they actually had to repaint the rear door, too, to blend in - at no extra cost). I cannot tell the difference, in both color and finish. Very happy.

Next, I made an appointment for 15k service. I got a quote over the phone for 189.99 for 'Lexus recommended' service, and a $269.99 - for 'Dealer recommended' (a much longer list of checks, replacements, etc). When I got to the dealership, the desk quoted $299.99. I agreed, but said I was not happy with different quotes given, and that the next time I would need to speak with SM. Got 2010 RX 350 same model as a service loaner.

Long story short, when I picked up the car, the bill was for $269.99. Added a 10% off coupon, minus the cost of 10k ($190), which I paid for and which was supposed to be complimentary, and used my Lexus Visa's card points, for the final cost of $0.

I am a happy camper for this round (and will most likely come back for next service - it's a 30-mile drive vs local dealership). Also, I woud definetely recommend getting (or using) a Lexus Visa card.

MartyE

What's a Lexus VISA card?

Johnny

Google is your friend... Apply here.

rxets

data2009, thanks for the report. I'm soon to do the same. The original cost - 10K reimbursement, then I'll pay all by my points from Lexus card. What a coincidence!

LeoDLion

Seat rattle? Dont wait, take it in now.

tsslaporte

Cabin Filter usually does not need to changed till 30k, good to visually inspect it, if its clean then your good.

then tire rotation, all the inspections battery change blah blah blah is all not needed.

data2009

I agree, for most points, including they changed the oil filter, which should be changed every 10k on synthetic (so, technically could have waited for 20k), but for $0 out of pocket, I won't argue.

data2009

Hey, maybe its a New Yorker's thing.

I typically do not pay attention to the points most major CCs offer, including air miles, but in this case I am a believer. Taking into account that I got reimbursed for 10K service AFTER I paid for it, and full amount got deducted from this bill, I paid only $63 for 15K service, the rest was covered by Visa points.

And this is not my primary card, so I spend only a modest amount on it. The points do work. Good deal, Lexus.

data2009

Ask your dealer, I guess, or Google it. I got it when we signed the papers. I think it did not even come from the dealer's 'incentives', but directly from Lexus Financial Services.

Just start here.

rxets

A day prior to your post on this thread, I was sending email to the dealer to ask how they can compensate my 10K service since Lexus provides 10K’s as the complimentary. My sales rep said he will figure this out for me and possibly reimburse me when I’m in for the next service. I guess I should hear the confirmed answer next week…

garfull

wow $300 for them to put the rx on the rack, rotate the tires and then just look at it for the next 1.5 hours. at 12k miles i havent paid for a service yet. ive built a raport with one of the service techs. ill ask if there is anything they do that i cant do myself that i should go in.