nixsaguru

picked up a new(?) 2010 RX450h on last Sunday from Keyes Lexus in Van Nuys, CA.
It was one of the last four 2010 RX450h they had and the deal was great.

I just found out from the lexus.com service history that the steering wheel was
replaced at another dealer before they did a dealer trade.
The steering wheel is not straight. it is tilted slightly.

Keyes Lexus never informed me the service history at the time of the purchse
and now I feel like I got a refurbished car. I have an appointment with the dealer
on Friday to get the streering wheel corrected. I also informed the sale manager
regarding the issue and he wanted to talk on Friday in person.

JimH2

I am curious as to why they replaced/exchanged the steering wheel. Is it a wood (as a listed option) steering wheel per the window sticker ?

Joeb427

iTrader: (1)

and why is it still tilted slightly?
This is the second issue with a Lexus dealer on a 450h.

nixsaguru

The Keyes Lexus service manager has that information. I will find out more on Friday.
Yes, I did get the correct streering wheel.

nixsaguru

I guess it's called a sloppy job!

2008M3

I just got a 2010 and checked the service history AFTER i bought the car and found out it had a check engine and awd light that needed servicing.

Please let me know how it goes with your dealer. My dealer is ignoring me.

Joeb427

iTrader: (1)

or it's a problem that maybe can't be fixed.
Bust their chops!!
No excuse for a vehicle to be delivered that way.Especially a luxury vehicle.

RXSF

probably a scratched wheel or something that needed to be replaced before delivery.

ziggy1

By "tilting" I presume you mean left/right orientation. There are controls for up/down, forward/back that you can select.

2008M3

How much did you pay and what was the sticker?

nixsaguru

The MSRP was $51,957 and paid $43,500 on 12/12/2010. RX450h FWD

ziggyziggy

Wow, thats like $8400 off msrp, what a killer deal!

Evitzee

Vehicles get jacked around all the time in transportation and have repairs done before sale, that's just the way it is. In your case the wheel was probably damaged in transit and they replaced it. Better for them to have done it than you discovering it after the sale. The misalignment should have been caught upon reinstallation but sometimes that step is missed as you have to do a road test and visually check for even alignment. I had a Subaru WRX with a misaligned wheel and it was easily corrected. Should they have told you about it beforehand, I don't know. It wouldn't bother me but it may bother others who want a pristine vehicle just like it came from the factory. Talk to the dealer and see what the story is.

2008M3

How would you feel about a check engine light and awd light that wasn't disclosed to you before you bought the car?

mac12

I had a little problem with some imperfection in the leather of the rider seat, so my dealer took one out of another new car and put it in mine. They said they were going to order a new seat for it, but it would take a long time to get. I'm sure that the other new car had a repair order on it. This probably happens a lot.