New RX 350 delivery
#1
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Join Date: Mar 2012
Location: New york
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My wife picked up her new 2012 RX 350 yesterday.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
#3
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My wife picked up her new 2012 RX 350 yesterday.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
#4
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My wife picked up her new 2012 RX 350 yesterday.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
What does your wife want?
#5
Lexus Fanatic
iTrader: (20)
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
My wife picked up her new 2012 RX 350 yesterday.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
She drove vehicle 1 mile after delivery and heard load noise in right front when brake was applied.
She returned vehicle to dealership and was told that the noise was because brake pads/ rotors are rusty and noise would go away after driving vehicle for while.
Dealership told her this is normal. My wife didn't agree and returned vehicle. Dealership said they would change rotor.
She was quite upset and refused delivery of this car. Dealership said they would replace vehicle.
This is our 3rd Lexus from this dealership.
Comments welcome.
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#8
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Congratulations, BTW, on the RX purchase
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Last edited by mmarshall; 03-22-12 at 09:40 AM.
#9
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I would buy again from this dealer, refer all of my friends and family, AND post on Club Lexus what a wonderful job they did to make their customers happy (rather than be pissed about it)
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I would like to see a competing brand do this.
Which dealership is this because they deserve to be known?
#13
Lexus Fanatic
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BTW, Georgejrug.......not only congratulatons on the RX purchase, but welcome to CL. I see you are a brand-new member.
(didn't notice it at first).
We also have a special-forum here, in CL, for RX-specific topics and chat. But, in CAR CHAT, of course, we can also discuss the RX.....or any other vehicle, Lexus or non-Lexus.
![Smilie](https://www.clublexus.com/forums/images/smilies/smile.gif)
We also have a special-forum here, in CL, for RX-specific topics and chat. But, in CAR CHAT, of course, we can also discuss the RX.....or any other vehicle, Lexus or non-Lexus.
#14
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#15
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Sounds like they took care of you for a problem that was pretty normal. My rotors get rust on them, especially if its just sitting outside after a car wash. It only makes noise for a short period of time. Apply the brakes a few times and all the rust (And noise) is gone.