sirius/xm radio subscription
05-26-12, 07:05 AM
#16
Jim,
You make a very good suggestion. A recent comment on their Facebook page is "you people are vermin". This person seems to be emotionally angry and while to the point, it may not be factual.
A well thought out and properly documented comment to a Facebook page can be helpful and elicit a response from a support staff person. Although if (any company) historically and as a matter of company practice, does not have good support policies, you will continue to get nowhere. If you see a request for help, a response from a support person and then a thank you from the requestor, that is often a good sign the company truly wishes to help their customers.
You make a very good suggestion. A recent comment on their Facebook page is "you people are vermin". This person seems to be emotionally angry and while to the point, it may not be factual.
A well thought out and properly documented comment to a Facebook page can be helpful and elicit a response from a support staff person. Although if (any company) historically and as a matter of company practice, does not have good support policies, you will continue to get nowhere. If you see a request for help, a response from a support person and then a thank you from the requestor, that is often a good sign the company truly wishes to help their customers.
Last edited by DunWkg; 05-26-12 at 07:07 AM. Reason: clarification
06-05-12, 12:40 PM
#18
Instructor
06-05-12, 01:49 PM
#19
06-05-12, 03:56 PM
#20
Driver School Candidate
Join Date: May 2012
Location: ontario
Posts: 8
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thats cheap
I was told it would be 164 for one year and 299 for 2 and 599 for the life of the vehicle. I can't believe its so expensive for xm. I've had it before and when I cancelled it they offered me a deal at about 7 dollars a month.
06-05-12, 04:10 PM
#21
My $77 subscription auto renewed at something like the $164 mentioned above. But, other devices I own have expired and I have received an offer for 6 months for $25 (not sure if that is for the entire service) many times. I don't know the status of the $77 special at this point in time.
06-05-12, 05:51 PM
#23
Sirus XM
I recall there is more than one type of subscription available to XM, i.e. with traffic, weather, etc. All come at different prices. Be careful what they are offering to you at what price. I had XM on my last Lexus and contacted XM when I got the RX to transfer the remaining subscription from the old car to the new one and apply the 90 free that comes with the new RX. Yep, they screwed it up and at the end of 90 days, they cancelled my service and it was a real pain to reestablish service at the basic rate. I rate XM customer service about the same as my cable/internet provider "Comcast/Infinity", i.e. POOR.
06-05-12, 07:50 PM
#24
They are a big PITA for sure. I bought lifetime so I won't have to fuss with them again until I trade cars. But I'm supposed to have three free transfers if I keep each car at least three years.
I recall there is more than one type of subscription available to XM, i.e. with traffic, weather, etc. All come at different prices. Be careful what they are offering to you at what price. I had XM on my last Lexus and contacted XM when I got the RX to transfer the remaining subscription from the old car to the new one and apply the 90 free that comes with the new RX. Yep, they screwed it up and at the end of 90 days, they cancelled my service and it was a real pain to reestablish service at the basic rate. I rate XM customer service about the same as my cable/internet provider "Comcast/Infinity", i.e. POOR.
06-06-12, 12:10 PM
#25
Driver
I signed up for the lifetime plan for $469 but it shows up as running out in four years. I phoned them and they said that is just the way their computer system deals with lifetime subscriptions and they assured me that it will roll over for another four years in 2015. We shall see. I haven't had much trouble reaching or dealing with them so far unlike the phone or cable company.
06-27-12, 10:57 AM
#27
Lead Lap
Thread Starter
Our sirius/xm trial period is about to expire and considering that they no longer offer the lifetime subscription, it was going to take a really good deal for me to stay. I called them yesterday to give them a shot and the customer service from the first person I spoke to was horrible. As many others have said, their customer service levels are really bad. It was to the point where I just said to the lady that it appears that you're distracted by something else so I'm going to let you go and call back. In speaking with the second customer service rep, they weren't able to offer anything special so I'm just going to let it expire. They want a pretty high amount to renew and then they want to tack on some service fee and msuci royalty fee. Forget it. I like some of the channels but not enough to pay for what they're asking. It's primarily my wife's daily driver and our weekend family car and she doesn't listen to sirius/xm so it would have only been on the weekends when we take her car out with the family.
It seems instead of getting more business at a lower price point, they're going for some business at a higher price point. Obviously, their pricing strategy isn't working as their stock price still sucks.
It seems instead of getting more business at a lower price point, they're going for some business at a higher price point. Obviously, their pricing strategy isn't working as their stock price still sucks.
06-27-12, 03:54 PM
#29
Lexus Test Driver
even though i hate the customer service of Sirius XM..
i'm stuck since i listen to Channels 100 and 101 which i won't be able to get on a regular radio..
to other members who listen to the same channel.. Hey Now!
i'm stuck since i listen to Channels 100 and 101 which i won't be able to get on a regular radio..
to other members who listen to the same channel.. Hey Now!
06-27-12, 04:25 PM
#30
...mine Sirius XM in the Acura MDX 2011 that I just traded in, was never turned off....I was told by someone that knows the sytem that that happens when a person hardly ever uses the system and when they send the signals to disconnect you don not have the XM on.....well....let next owner decide if they want it or not..I ahve no use for XM...I do not spend that much time in the car anyhow....