While I appreciate this detail is important to some and we're all wound up in it, I don't consider the "wood trim surrounding only the rear cupholder" important enough that things like marketing brochures, etc call it out. Marketing materials tend to hype the good and more generic or big things -- almost never the "take aways" as some people may perceive them. If Lexus or any brand tried to go to the level of detail specifying the color and type of ***** and other (more minor) detail like that for every vehicle, they would have to produce marketing books for each model that would prohibitively increase the cost of our vehicles because they'd have to pass their internal legal and marketing tests as well as production and distribution costs of producing the extra marketing material. It would probably make the whole vehicle look more complex than it needs to for most consumers if the marketing materials are too detailed. When I was researching differences in 2012 to 2013 models earlier this year to decide on possibly canceling my 5-month old 2012 special order and starting over with a 2013 (which I did), I went through line item by line item of every piece of documentation I could scrounge up including suppositions here on CL, and frankly, I ended up with more on-the-mark info than my dealer or the Lexus Customer Sat line could confirm until physical delivery took place. As much as it pains me through that, I unfortunately have examples where both my dealer and Lexus Customer Sat were wrong because Lexus Marketing did a poor job prioritizing the hype surrounding the 2013s above what ended up being inconsistent and incomplete information back out to their customers and other IT infrastructure including Lexus.com. I'm disappointed in Lexus Marketing for that. I'm also sorry that the Customer Sat line perhaps was not clear or right in their response to other customers, but I've had that same issue as well and followed-up with them with the facts each time when I knew something to be different than their response to me -- hoping some database somewhere would get updated to prevent the problem for someone else. As much as I want perfection from Lexus in every interaction I have with them, I consider there are still human people involved and subject to mistakes with the information they have available to them.