Rusted door handles and extended warranty coverage
02-26-18, 08:29 AM
#1
Lead Lap
Thread Starter
Rusted door handles and extended warranty coverage
Hello,
I am looking for some assistance. While looking at my RX this weekend I can see the return of rust seeping for the door handles of all of my door and the handle of the hatchback.
I had this issue before shortly after purchasing my CPO 2011 RX and under warranty this issue was resolved but it has returned.
I know my initial warranty has expired but I purchased extended warranty that is set to expire in May 2019 or 160 000 kms- the odometer is currently at 108000km.
I called the dealership where I purchased my RX and they did the first warranty repair in 2015 asking about the rust re-appearing in all of the door handles and the hatch back handles I was informed that this issue would not be covered under the extended warranty that I purchased. As can be imagined I was surprised by this information and because of this I am seeking some direction on how to proceed.
Thank you
I am looking for some assistance. While looking at my RX this weekend I can see the return of rust seeping for the door handles of all of my door and the handle of the hatchback.
I had this issue before shortly after purchasing my CPO 2011 RX and under warranty this issue was resolved but it has returned.
I know my initial warranty has expired but I purchased extended warranty that is set to expire in May 2019 or 160 000 kms- the odometer is currently at 108000km.
I called the dealership where I purchased my RX and they did the first warranty repair in 2015 asking about the rust re-appearing in all of the door handles and the hatch back handles I was informed that this issue would not be covered under the extended warranty that I purchased. As can be imagined I was surprised by this information and because of this I am seeking some direction on how to proceed.
Thank you
02-26-18, 09:24 AM
#2
Moderator
Hello,
I am looking for some assistance. While looking at my RX this weekend I can see the return of rust seeping for the door handles of all of my door and the handle of the hatchback.
I had this issue before shortly after purchasing my CPO 2011 RX and under warranty this issue was resolved but it has returned.
I know my initial warranty has expired but I purchased extended warranty that is set to expire in May 2019 or 160 000 kms- the odometer is currently at 108000km.
I called the dealership where I purchased my RX and they did the first warranty repair in 2015 asking about the rust re-appearing in all of the door handles and the hatch back handles I was informed that this issue would not be covered under the extended warranty that I purchased. As can be imagined I was surprised by this information and because of this I am seeking some direction on how to proceed.
Thank you
I am looking for some assistance. While looking at my RX this weekend I can see the return of rust seeping for the door handles of all of my door and the handle of the hatchback.
I had this issue before shortly after purchasing my CPO 2011 RX and under warranty this issue was resolved but it has returned.
I know my initial warranty has expired but I purchased extended warranty that is set to expire in May 2019 or 160 000 kms- the odometer is currently at 108000km.
I called the dealership where I purchased my RX and they did the first warranty repair in 2015 asking about the rust re-appearing in all of the door handles and the hatch back handles I was informed that this issue would not be covered under the extended warranty that I purchased. As can be imagined I was surprised by this information and because of this I am seeking some direction on how to proceed.
Thank you
You should be able to get the information as to 'what needs to be done' from dealership. Then post here for possible solutions.
The other thing is why is the problem coming back? If the previous repair was not adequate, you may be able to convince your dealership to take car of it. Keep in mind there is a difference between 'contract' and 'gratis work'
Salim
02-26-18, 03:39 PM
#3
Lead Lap
Thread Starter
Thank you for your response. It’s the hardware for the handles/ door mechanism that is inside of the door not the actual handles. Yes I am of th le same opinion if it was fixed in 2015 with replacement hardware why has the problem come back.
Once I have more information I will post it
Once I have more information I will post it
02-27-18, 10:58 PM
#6
Moderator
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02-28-18, 10:05 AM
#9
Racer
It's not that the rusting area flows, but it does stain the paint below. I have the same issue on mine, right below the camera and on one of my door handles. Every couple of months I use a cleaner for a minute to remove the staining. Been one of those to-do items that has never made it to the top of my list.
02-28-18, 10:23 AM
#10
Moderator
I wash every week, so never ever see it.
Salim
Salim
03-01-18, 09:09 AM
#12
Not unless you're in Texas like Salim is, must be nice having those warm temperatures during the winter.
I get the rust too, not so much from the handle but near the camera around the rear license plate. I just wipe it with a cloth after the winter. It's not a warranty item according to Lexus and does not cause any issues aside from cosmetic.
I get the rust too, not so much from the handle but near the camera around the rear license plate. I just wipe it with a cloth after the winter. It's not a warranty item according to Lexus and does not cause any issues aside from cosmetic.
03-01-18, 10:59 AM
#13
Racer
That's the story I got from the dealer. Said they would charge me to dismantle the area for inspection and then make a determination if it was covered on the rust warranty. I suspected not, it's probably just an unprotected metal screw or similar. For the 5 minutes I spend annually giving it a little extra effort during a clean, it wasn't worth the hassle.
03-01-18, 11:01 AM
#14
Moderator
I think this is something that a weekly wipe with a microfiber cloth could clean up. It is apparent in your climate that all door handles from Lexus will start to rust. If you have to pay for them, I would just invest in a bag of microfiber towels and maybe some Mequiars spray quick detailer to apply after a wash as it will reduce the amount that sticks to the paint.
I am not surprised at the rust, if you look under our vehicles the chassis/frame has loads of surface rust from metal that is barely treated at the factory.
I am not surprised at the rust, if you look under our vehicles the chassis/frame has loads of surface rust from metal that is barely treated at the factory.
03-01-18, 02:26 PM
#15
Lead Lap
Had the same issue with mine. The interior steel door & latch components are creating the rust & it's seeping through the gaskets. Cosmetic only on the paint, I'm not worrying about the interior hardware. Cleans up easily with a putty stick just like the rust stains on a road wheel from the metallic brake dust.