RX - 3rd Gen (2010-2015) Discussion topics related to the 2010 - 2015 RX350 and RX450H models

Bluetooth momentary drops

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Old 09-24-20 | 07:14 AM
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Hookturner
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Default Bluetooth momentary drops

I have a 2013 RX350. I often get Bluetooth momentary drops where the sound/music cuts out for a second. Other times the issue doesn't occur at all. Re-syncing sometimes helps. When the issue occurs it's about every 10 to 30 seconds between drops. I have an iPhone 11 Pro Max. I did peruse the posts here but did not find an exact match so to speak. Anyone with similar issues? Thanks.
Old 09-24-20 | 08:03 AM
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Originally Posted by Hookturner
I have a 2013 RX350. I often get Bluetooth momentary drops where the sound/music cuts out for a second. Other times the issue doesn't occur at all. Re-syncing sometimes helps. When the issue occurs it's about every 10 to 30 seconds between drops. I have an iPhone 11 Pro Max. I did peruse the posts here but did not find an exact match so to speak. Anyone with similar issues? Thanks.
You can try connecting some other phone to eliminate one of the two possibilities. If the other phone keeps dropping off then it's the car.
Old 09-24-20 | 08:20 AM
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Good idea. I'll test with my wife's iPhone. Thanks
Old 09-24-20 | 05:40 PM
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That is a good test as mentioned, as well - if you try your phone with another Bluetooth connection such as to a bluetooth speaker and if it too cuts out similarly it will point you to your own phone as being the culprit.

Possibly since it is showing as an intermittent problem (it is happening infrequently but you can't reproduced it specifically) - you may see if you happen to be in the same 'area' when the problem occurs, whether that is sitting in your driveway, or on the road somewhere (a certain stretch). It is a wireless technology and is therefore susceptible to interference that could be in the area.
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