RX - 4th Gen (2016-2022) Discussion topics related to the 2016 and up RX350 and RX450h models

2017 RX350 Muffled Call Audio Issue

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Old 08-24-23, 03:23 AM
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Shaarmayne23
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Question 2017 RX350 Muffled Call Audio Issue

Hello all!
I have been plagued with the receiver of my calls from my Lexus saying that I sound Muffled or as though I’m in a tunnel, or echoing in my 2017 Lexus RX350 ! Help!

I can play music over Bluetooth from my phone and listen to the radio and it seems to sound fine. Additionally I can hear the receiver of my outgoing calls just fine. The problem remains that the quality of my outgoing call on the receiving/receivers side is very bad - they are saying that I sound Muffled or as though I’m in a tunnel, or echoing in my 2017 Lexus RX350 ! Help!
Thank you for any assistance or advice that you can provide.
Old 08-24-23, 05:43 AM
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jcg0324
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It could be a bad connection somewhere with either the microphone or an internal amplifier circuit component. Unless somebody here in this forum has a simple fix, you might have to take it in to an audio specialty shop.
Old 08-26-23, 08:02 AM
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islandbeef
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If you have an Iphone:
Make sure your phone is updated to the latest OS. Turn your phone off, then turn back on. Unpair then re-pair your phone to your car.

Go to settings:
Accessibility > Touch > Call Audio Routing > select Bluethooth Headset

If the sound is still muffled, it could be a bad or dusty microphone (try cleaning or blow compressed air into the mic vents for any dust). Or take it in for service if all else fails.

Hope this helps.
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