Got the 20-21 airbag sensor recall letter today
06-21-24, 07:13 AM
#16
06-21-24, 07:50 AM
#17
"An error occurred with your request. Recall information for your vehicle is not available at this time. Please contact Toyota Motor Sales, U.S.A., Inc. by phone at 1-800-331-4331 for recall information about your vehicle."
06-21-24, 09:53 AM
#18
Pole Position
We got a 2021 Lexus RX350 last December 2 days after the recall was announced. It has had all of the CPO work done on it, and we have the receipts, but Lexus is saying it's not a CPO because it was never registered as one. We were under the impression that Lexus would send us a notice that the recall is or is not affecting our vehicle, but we never received a notice. Because of this, we can't get our 30K mileage service done on it. I tried searching the VIN on the https://www.toyota.com/recall website, but it's just saying "Sorry! An error occurred during your request... You can refresh this page to retry. We apologize for any inconvenience."
Does anyone know what we can do to officially check to see if our vehicle was affected by the recall? If it wasn't, does anyone know why the dealership never filed the CPO registration? Thank you in advance!
Does anyone know what we can do to officially check to see if our vehicle was affected by the recall? If it wasn't, does anyone know why the dealership never filed the CPO registration? Thank you in advance!
07-08-24, 12:08 PM
#20
The subject vehicles have Occupant Classification System (OCS) sensors in the front passenger seat that could have been improperly manufactured. This would not allow the airbag system to properly classify the occupant’s weight, and the airbag may not deploy as designed in certain crashes, increasing the risk of injury.
07-08-24, 12:26 PM
#21
Racer
I'm not sure, but if I were to guess, it would be to determine if it were a 5lb bag of groceries or a 150lb person in the seat.
Yesterday, 06:43 PM
#22
I opened a case with Lexus corporate when the letter came out over this and got more information. It appears the local dealers are speculating when they say if you have Airbag On light then you are good to go. I was told the defect was an intermittent failure that can mistake adults for children and visa versa (deploying with the wrong amount of force) in addition to not detecting passengers accurately and not deploying at all. If you use that seat you are putting that person at risk. This is the reason for strong the wording in the letter. It is a one person vehicle or limo until the remedy (properly functioning part) is installed.
Thread
Thread Starter
Forum
Replies
Last Post