95bat

We just took ours in for the 5k mile service and I asked about the vibration. The service writer felt it immediately upon me taking him around the block. We left for a few hours and when we returned, the service writer gave me the exact same excuse... "it is a normal characteristic of the vehicle."

I feel just like the rest of you... disappointed. Our RX is nearly fully loaded and was not cheap, but the vibration sure makes it feel that way. Our little Mazda 3 doesn't vibrate and it was 1/3 the cost!

AMNss

I was looking for a car such as the rx, but after seeing all the problems this car experiences + it is little slow for my tast I changed my mined especially since it costs around 66k US here.

615tpc

I wonder if they put in a better fix for the 2017 model?

615tpc

Ive been to two dealers in my town and repeatedly asked about the vibration. The sales people deny that there is one.

apex47

I was planing on selling my GS for a 2017 RX350 F Sport but not sure about all these problems I'm hearing. Have any 2017 owners had the same issues already?

michelle35

Mine is a 2017, same issue so Year doesn't matter

toyotaman7

According to Lexus there are not sufficient warranty claims to show that there is a problem.

615tpc

if it is the latest gen GS you probably won't have any issue because the RX is quieter. I've twice test driven a 2016 GS and there is a lot of vibration coming from the AWD drivetrain that protrudes into the cabin near the driver (so much so that there is a significant reduction in lateral legroom).

s2000zr

They will keep denying, even after you bought it. And when I say they, that includes service department, Lexus corporate, and very body that works for Lexus. And if you keep complaining, Lexus will say it's normal because it on all the new RX350. It bug the crap out of me so I sold it with only one month of ownership. Loss like $8k. But I am glad I don't have to deal with stupid vibration anymore, like some of you guys.

615tpc

The official spin is: if it is designed that way, it is not a defect. Had the same excuses on two toyotas and an ES350. No doubt, their cars are more reliable, but it is "managed" reliability. This message thread would have been moderated out of existence by now if it weren't for the large number of complaints. I still love the Lexus brand as I think they offer high quality and value for my luxury dollars. Some folks take issue with them sharing engines and transmissions with toyotas, but I see that as a huge positive when it comes to longer term parts availability.

KenwK

2017 purchased two weeks ago, why change as this is normal per Lexus.

aznkorboi

Remember that the people on this forum is a small fraction of people who purchased the vehicle. People tend to voice their opinions when they don't like something. I have a 2016 RX 350 F Sport with zero vibration issues.

If I did, I wouldn't sit and pout. I'd try the solution one of the users tried. It's an easy fix. Sure, I would be upset I spent this much on a car, but at the end of the day you purchased the vehicle and unless you want to sell it for a loss, try the solution the other user did.

KenwK

Good for you as you have a perfect 2016 RX.

Small fraction but = normal performance per dealer, not sure the math works here. Also I my voicing the "FACT" not my opinion as this noise is real.

At the end this complaining is pretty much useless and I will try to "fix" this problem later but again it is funny that we all have to "fix" a freaky new $50k car.

tdjacw

Mine is a 2017 and it Drones and vibrates. I leased this, but if I didnt I would go to a muffler shop and try different
mufflers. V6 engines do not like dual exhaust. I ran into this with my Challenger. The Drone with the performance exhaust
was horrible. I think trying different muffles night me worth a shot. When I complained I was told Lexus is working on a solution. But the fact that this has went into the next model year means their certainly are in no hurry to fix this assuming there
really is a fix. At this point I will do everything I can to stop people from getting stuck with a 50k drone machine.

615tpc

Agreed it is a fraction of people, but more likely than not this Design defect exists in all their units. Lexus has very high degree of compliance to design specs so when people say they don't have the problem, it contradicts what Lexus service departments are telling complainers. Either the parts are performing to spec or not...it's an easy fix. Based on what we see here, it is a design defect. Interesting that none of the reviewers of the RX have noticed this.

Lexus gets away with a subpar audio system such as the Lexus premium audio in the base ES350. The system has a permanent surround echo that can't be turned off, and the speakers are low quality. Yet people accept it because it is called Lexus premium audio. As I've said before, I think the Lexus brand is of high value for my luxury dollars.