2016 RX 350 Excessive noise and vibration
03-09-17, 01:44 PM
#616
Lexus Test Driver
03-10-17, 09:54 PM
#617
03-15-17, 07:37 AM
#618
Driver School Candidate
Hello RBCLT : Could you please communicate these coordinates for folks like myself who are trying to motivate our local Service Department/ Service Techs to implement those fixes? Thank you kindly.
03-15-17, 07:40 AM
#619
Driver School Candidate
I did not notice any difference, either in the DRONE or in the EXHAUST VIBRATIONS, using higher octane gasolines.
03-15-17, 08:16 AM
#620
Driver School Candidate
Sorry to hear your having the problem too. Seems like more and more owners are experiencing this annoying sound
which totally takes away from the Lexus driving experience we were hoping for when purchasing this vehicle.
I have been very verbal here on this forum regarding this issue hoping someone from Lexus would be reading this
post. This is a beautiful vehicle which I could be very happy with if Lexus would stop saying we are working on a fix
an actually come up with one. I just think this vibration/Drone goes deeper than just the exhaust. Could be why there
has been no fix. To me they are just SLOWLY distroying their reputation as a super refined high end vehicle.
which totally takes away from the Lexus driving experience we were hoping for when purchasing this vehicle.
I have been very verbal here on this forum regarding this issue hoping someone from Lexus would be reading this
post. This is a beautiful vehicle which I could be very happy with if Lexus would stop saying we are working on a fix
an actually come up with one. I just think this vibration/Drone goes deeper than just the exhaust. Could be why there
has been no fix. To me they are just SLOWLY distroying their reputation as a super refined high end vehicle.
1. LOUD TONAL DRONE originating from the front of the car (engine/ manifold?) which is prevalent below 2, 200 RPM on my 2017
2. EXHAUST VIBRATIONS which become ever so obvious when the DRONE disappears above 2, 200 RPM; it is localized mid- to back of the vehicle.
Having driven a sizable amount of AND a wide variety of Lexus vehicles for over 20 years(as well as specifically owned 5 RX over the past 12 years) I can attest that these are NOT normal issues by any of Lexus' previous standards, engineering and production-wise.
If history serves us well, the same could be said about the way these problems are being (mis)handled by Lexus Dealership Customer Service and Service Techs.
From my experience, there is a great deal of misinformation, hesitation, lack of transparency and accountability demonstrated from Lexus Dealerships Techs, Factory Techs AND Lexus Corporate Customer Service. All are doing a fairly good job at muddling the waters, and avoiding to address the issue(s) head-on.
Perhaps it is time for a class-action intervention.
03-15-17, 01:53 PM
#621
Driver School Candidate
Thread Starter
I would very much like the higher contact number. The lower tier individuals stated the vehicle was in normal operating perameters and the majority of us know normal is not acceptable.
03-16-17, 10:59 AM
#622
I agree. There are 2 DISTINCT NOISES/ VIBRATIONS, each one originating from a different location, and also manifesting at different engine RPMs :
1. LOUD TONAL DRONE originating from the front of the car (engine/ manifold?) which is prevalent below 2, 200 RPM on my 2017
2. EXHAUST VIBRATIONS which become ever so obvious when the DRONE disappears above 2, 200 RPM; it is localized mid- to back of the vehicle.
Having driven a sizable amount of AND a wide variety of Lexus vehicles for over 20 years(as well as specifically owned 5 RX over the past 12 years) I can attest that these are NOT normal issues by any of Lexus' previous standards, engineering and production-wise.
If history serves us well, the same could be said about the way these problems are being (mis)handled by Lexus Dealership Customer Service and Service Techs.
From my experience, there is a great deal of misinformation, hesitation, lack of transparency and accountability demonstrated from Lexus Dealerships Techs, Factory Techs AND Lexus Corporate Customer Service. All are doing a fairly good job at muddling the waters, and avoiding to address the issue(s) head-on.
Perhaps it is time for a class-action intervention.
1. LOUD TONAL DRONE originating from the front of the car (engine/ manifold?) which is prevalent below 2, 200 RPM on my 2017
2. EXHAUST VIBRATIONS which become ever so obvious when the DRONE disappears above 2, 200 RPM; it is localized mid- to back of the vehicle.
Having driven a sizable amount of AND a wide variety of Lexus vehicles for over 20 years(as well as specifically owned 5 RX over the past 12 years) I can attest that these are NOT normal issues by any of Lexus' previous standards, engineering and production-wise.
If history serves us well, the same could be said about the way these problems are being (mis)handled by Lexus Dealership Customer Service and Service Techs.
From my experience, there is a great deal of misinformation, hesitation, lack of transparency and accountability demonstrated from Lexus Dealerships Techs, Factory Techs AND Lexus Corporate Customer Service. All are doing a fairly good job at muddling the waters, and avoiding to address the issue(s) head-on.
Perhaps it is time for a class-action intervention.
I just received my official notice from Lexus that they denied my claim for replacement. Whats interesting is the paper work said that the service Dept said "vehicle operating up to spec". When I had the car in the service Dept. the service Manager acknowledges the Drone/Vibration and said that some happen to be worse than others. So how could mine be operating up to spec. Must be a pretty wide spec. I absolutely hate Lexus as a company and will do everything I can so no one I know buys a Lexus.
04-02-17, 02:59 AM
#624
There really isn't much left we can do but to keep complaining. I've certainly done my share.
Some time this month I will be having a Lexus Master Tech look at more car. However I was
told there is no magic fix, its just to gather information from my particular car. Maybe the info
from mine will help with a resolution. I gather from this forum that some of us are experiencing
this and others aren't. There has to be a difference somewhere, maybe Lexus already knows
but to fix it the right way is to costly.
Some time this month I will be having a Lexus Master Tech look at more car. However I was
told there is no magic fix, its just to gather information from my particular car. Maybe the info
from mine will help with a resolution. I gather from this forum that some of us are experiencing
this and others aren't. There has to be a difference somewhere, maybe Lexus already knows
but to fix it the right way is to costly.
04-02-17, 05:04 AM
#625
There really isn't much left we can do but to keep complaining. I've certainly done my share.
Some time this month I will be having a Lexus Master Tech look at more car. However I was
told there is no magic fix, its just to gather information from my particular car. Maybe the info
from mine will help with a resolution. I gather from this forum that some of us are experiencing
this and others aren't. There has to be a difference somewhere, maybe Lexus already knows
but to fix it the right way is to costly.
Some time this month I will be having a Lexus Master Tech look at more car. However I was
told there is no magic fix, its just to gather information from my particular car. Maybe the info
from mine will help with a resolution. I gather from this forum that some of us are experiencing
this and others aren't. There has to be a difference somewhere, maybe Lexus already knows
but to fix it the right way is to costly.
04-02-17, 05:17 AM
#626
The car always seems to settle out at that RPM range. I dont know if this is just my car doing this or Im just more senstive
to it. If anyone gets a chance, start your car leave it in park and slowly rev the motor to around 1500 RPMs. I get a Very noticable drone and vibration at that RPM. I would really appreciate if a few members would try this. Please let me know as this could be just an issue with my car.
Thanks,
Tony
04-02-17, 06:10 AM
#627
I also had the vibration issue. There is a resonating vibration that might hit is natural frequency around 1500 rpm. Before the update the car used to stay in that rpm range during light acceleration. After the update it seems that the car keeps the gears low to keep the rpm around 2000 during light acceleration. This seems to have reduced the vibrating.
04-02-17, 12:46 PM
#628
Driver School Candidate
there's only so much I can do. All I know is unless they fix the issue, once the lease is up Lexus will mever see a single cent from me. They can be damn sure I'll actively discourage everyone from getting a Lexus.
04-02-17, 01:36 PM
#629
ECU update did nothing for my issue. I dont have a hesitation issue at all. My issue is more vibration at 1500 rpms.
The car always seems to settle out at that RPM range. I dont know if this is just my car doing this or Im just more senstive
to it. If anyone gets a chance, start your car leave it in park and slowly rev the motor to around 1500 RPMs. I get a Very noticable drone and vibration at that RPM. I would really appreciate if a few members would try this. Please let me know as this could be just an issue with my car.
Thanks,
Tony
The car always seems to settle out at that RPM range. I dont know if this is just my car doing this or Im just more senstive
to it. If anyone gets a chance, start your car leave it in park and slowly rev the motor to around 1500 RPMs. I get a Very noticable drone and vibration at that RPM. I would really appreciate if a few members would try this. Please let me know as this could be just an issue with my car.
Thanks,
Tony
04-02-17, 02:07 PM
#630
i tried this on my 16' RX and didn't notice any drone or vibration. The only time when I really notice the drone is if I quickly step on a gas from a completely stop. The drone is not that bad but more like a sport car exhaust noise. I tried to duplicate this notice several time but was not successful.