2016 RX 350 Excessive noise and vibration
#1051
#1052
I bought my RX350 25 days ago and felt the noise and vibration on the way home!Drove back to dealer right away and a Japanese engineer concluded that the car need to repaired.Two engine mounts and a exhaust pipe need to be replaced.But they dont have the parts and dont know when they will be available yet. Soooooo regret that I didnt read the discussions here before making decision .I refuse to drive the car and dropped it back. The Lexus doesnt care at all! They told me that's not a problem,dont care about it .Enjoy your driving. Thinking about buy back and byebye Lexus.
#1053
Driver School Candidate
OK so here is another rant. Did hours of research on RX350 and liked what the professional reviewers said about the new RX. Assuming that Lexus would provide the smoothness that my other 21 year old ES still continues to provide me, I bought the 2017 RX 350 AWD (non-F Sport) just weeks back. Test drove and did feel some vibration in low RPM but the sales person said its just a torque setting etc. that can be adjusted when you bring the car in anytime. The vibrations continued, so I searched for it; and stumbled on this thread.
Same problem: throaty vibration at low RPM. Scheduled a check up with the dealer service. The foreman's very first comment as he sat down with me was:
"I'm only doing this for your satisfaction. The droning noise / vibration is normal characteristic for this car! Droning is what Lexus engineers call it - I did not come up with the name. I won't be able to fix it - I'm a mechanic, not a Lexus auto engineer".
If I would've not read this thread, I would likely be furious (still am), but at least he was candid in what clearly seemed to be a known issue. We anyway went for a ride and he admitted he could hear/feel, and said it seemed like an exhaust issue, not engine/transmission, but he still cannot fix anything until Lexus tells him. I leave the car with them for a day to test with a master technician and contact Lexus.
I get a call from the dealer today. They said the master technician and the foreman were able to replicate the exact same vibration/noise in another 2017 RX350 on their lot. They called Toyota/Lexus and were told ...wait for it..." this is normal operating characteristic for this vehicle!" The dealer sympathized with me when I questioned what was normal about vibration in a 50K car that I purchased purely for its legendary smoothness; and said he got a case number from Lexus if I wanted to pursue it further myself. They noted everything in the service log. I asked if the TSB, exhaust mounts, reprogramming the transmission - absolutely anything that would help reduce it - and he said if there was such a fix then Lexus would have told him and that the TSB did not apply to my car (late 2017 build).
I went through some of the video reviews I reviewed prior to purchase just to see if I missed something and it's interesting to see that none of them mention this issue at all! Redline comes closest in mentioning that the transmission moves to find the highest gear but absolutely no mention of vibration/noise and in fact still praises the car for smoothness.
I plan to chase up with Lexus now but having read through this thread (and wishing I did this before I bought the car), I'm keeping fingers crossed this gets fixed! Any tips, please do post here!
Same problem: throaty vibration at low RPM. Scheduled a check up with the dealer service. The foreman's very first comment as he sat down with me was:
"I'm only doing this for your satisfaction. The droning noise / vibration is normal characteristic for this car! Droning is what Lexus engineers call it - I did not come up with the name. I won't be able to fix it - I'm a mechanic, not a Lexus auto engineer".
If I would've not read this thread, I would likely be furious (still am), but at least he was candid in what clearly seemed to be a known issue. We anyway went for a ride and he admitted he could hear/feel, and said it seemed like an exhaust issue, not engine/transmission, but he still cannot fix anything until Lexus tells him. I leave the car with them for a day to test with a master technician and contact Lexus.
I get a call from the dealer today. They said the master technician and the foreman were able to replicate the exact same vibration/noise in another 2017 RX350 on their lot. They called Toyota/Lexus and were told ...wait for it..." this is normal operating characteristic for this vehicle!" The dealer sympathized with me when I questioned what was normal about vibration in a 50K car that I purchased purely for its legendary smoothness; and said he got a case number from Lexus if I wanted to pursue it further myself. They noted everything in the service log. I asked if the TSB, exhaust mounts, reprogramming the transmission - absolutely anything that would help reduce it - and he said if there was such a fix then Lexus would have told him and that the TSB did not apply to my car (late 2017 build).
I went through some of the video reviews I reviewed prior to purchase just to see if I missed something and it's interesting to see that none of them mention this issue at all! Redline comes closest in mentioning that the transmission moves to find the highest gear but absolutely no mention of vibration/noise and in fact still praises the car for smoothness.
I plan to chase up with Lexus now but having read through this thread (and wishing I did this before I bought the car), I'm keeping fingers crossed this gets fixed! Any tips, please do post here!
#1054
OK so here is another rant. Did hours of research on RX350 and liked what the professional reviewers said about the new RX. Assuming that Lexus would provide the smoothness that my other 21 year old ES still continues to provide me, I bought the 2017 RX 350 AWD (non-F Sport) just weeks back. Test drove and did feel some vibration in low RPM but the sales person said its just a torque setting etc. that can be adjusted when you bring the car in anytime. The vibrations continued, so I searched for it; and stumbled on this thread.
Same problem: throaty vibration at low RPM. Scheduled a check up with the dealer service. The foreman's very first comment as he sat down with me was:
"I'm only doing this for your satisfaction. The droning noise / vibration is normal characteristic for this car! Droning is what Lexus engineers call it - I did not come up with the name. I won't be able to fix it - I'm a mechanic, not a Lexus auto engineer".
If I would've not read this thread, I would likely be furious (still am), but at least he was candid in what clearly seemed to be a known issue. We anyway went for a ride and he admitted he could hear/feel, and said it seemed like an exhaust issue, not engine/transmission, but he still cannot fix anything until Lexus tells him. I leave the car with them for a day to test with a master technician and contact Lexus.
I get a call from the dealer today. They said the master technician and the foreman were able to replicate the exact same vibration/noise in another 2017 RX350 on their lot. They called Toyota/Lexus and were told ...wait for it..." this is normal operating characteristic for this vehicle!" The dealer sympathized with me when I questioned what was normal about vibration in a 50K car that I purchased purely for its legendary smoothness; and said he got a case number from Lexus if I wanted to pursue it further myself. They noted everything in the service log. I asked if the TSB, exhaust mounts, reprogramming the transmission - absolutely anything that would help reduce it - and he said if there was such a fix then Lexus would have told him and that the TSB did not apply to my car (late 2017 build).
I went through some of the video reviews I reviewed prior to purchase just to see if I missed something and it's interesting to see that none of them mention this issue at all! Redline comes closest in mentioning that the transmission moves to find the highest gear but absolutely no mention of vibration/noise and in fact still praises the car for smoothness.
I plan to chase up with Lexus now but having read through this thread (and wishing I did this before I bought the car), I'm keeping fingers crossed this gets fixed! Any tips, please do post here!
Same problem: throaty vibration at low RPM. Scheduled a check up with the dealer service. The foreman's very first comment as he sat down with me was:
"I'm only doing this for your satisfaction. The droning noise / vibration is normal characteristic for this car! Droning is what Lexus engineers call it - I did not come up with the name. I won't be able to fix it - I'm a mechanic, not a Lexus auto engineer".
If I would've not read this thread, I would likely be furious (still am), but at least he was candid in what clearly seemed to be a known issue. We anyway went for a ride and he admitted he could hear/feel, and said it seemed like an exhaust issue, not engine/transmission, but he still cannot fix anything until Lexus tells him. I leave the car with them for a day to test with a master technician and contact Lexus.
I get a call from the dealer today. They said the master technician and the foreman were able to replicate the exact same vibration/noise in another 2017 RX350 on their lot. They called Toyota/Lexus and were told ...wait for it..." this is normal operating characteristic for this vehicle!" The dealer sympathized with me when I questioned what was normal about vibration in a 50K car that I purchased purely for its legendary smoothness; and said he got a case number from Lexus if I wanted to pursue it further myself. They noted everything in the service log. I asked if the TSB, exhaust mounts, reprogramming the transmission - absolutely anything that would help reduce it - and he said if there was such a fix then Lexus would have told him and that the TSB did not apply to my car (late 2017 build).
I went through some of the video reviews I reviewed prior to purchase just to see if I missed something and it's interesting to see that none of them mention this issue at all! Redline comes closest in mentioning that the transmission moves to find the highest gear but absolutely no mention of vibration/noise and in fact still praises the car for smoothness.
I plan to chase up with Lexus now but having read through this thread (and wishing I did this before I bought the car), I'm keeping fingers crossed this gets fixed! Any tips, please do post here!
"Test drove and did feel some vibration in low RPM but the sales person said its just a torque setting etc. that can be adjusted when you bring the car in anytime." Sounds like a sales person trying to sell a car - doesn't matter if it's a cheap Kia or a Lexus they're all liars. Have you spoken to the sales person about this now?
#1055
Driver School Candidate
#1056
Driver School Candidate
The engineer only told us some parts need to be replaced.
The reply from Lexus told us which parts need to be replaced.
Fortunately,today my dealer will try to apply for a car exchanged for me .So I cant say "Lexus doesn't care at all". Sorry for my mistake.
Last edited by Maisie; 01-17-18 at 09:30 AM. Reason: Added an answer
#1057
Driver School Candidate
#1058
Yes,they promise they will repair when they recieve the parts from Lexus.But they don't know when it will be available.
The engineer only told us some parts need to be replaced.
The reply from Lexus told us which parts need to be replaced.
Fortunately,today my dealer will try to apply for a car exchanged for me .So I cant say "Lexus doesn't care at all". Sorry for my mistake.
Maybe this is going to be the future TSB for the vibration. From what I have experienced, it seems like the motor mounts could definitely be the cause of the vibration. Just hope they come out with a fix before my lease is over. Its been well over a year when I was promised that my car would be fixed.
The engineer only told us some parts need to be replaced.
The reply from Lexus told us which parts need to be replaced.
Fortunately,today my dealer will try to apply for a car exchanged for me .So I cant say "Lexus doesn't care at all". Sorry for my mistake.
Maybe this is going to be the future TSB for the vibration. From what I have experienced, it seems like the motor mounts could definitely be the cause of the vibration. Just hope they come out with a fix before my lease is over. Its been well over a year when I was promised that my car would be fixed.
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Maisie (01-17-18)
#1059
Some folks are putting in premium in their RX350 anyway to lessen the effect of the noise and vibrations to some extent. You have a chance to avoid all the problems some experience with their 350.
#1061
Yes,they promise they will repair when they recieve the parts from Lexus.But they don't know when it will be available.
The engineer only told us some parts need to be replaced.
The reply from Lexus told us which parts need to be replaced.
Fortunately,today my dealer will try to apply for a car exchanged for me .So I cant say "Lexus doesn't care at all". Sorry for my mistake.
Maybe this is going to be the future TSB for the vibration. From what I have experienced, it seems like the motor mounts could definitely be the cause of the vibration. Just hope they come out with a fix before my lease is over. Its been well over a year when I was promised that my car would be fixed.
The engineer only told us some parts need to be replaced.
The reply from Lexus told us which parts need to be replaced.
Fortunately,today my dealer will try to apply for a car exchanged for me .So I cant say "Lexus doesn't care at all". Sorry for my mistake.
Maybe this is going to be the future TSB for the vibration. From what I have experienced, it seems like the motor mounts could definitely be the cause of the vibration. Just hope they come out with a fix before my lease is over. Its been well over a year when I was promised that my car would be fixed.
I thought it might be engine mounts too, but when I apply throttle while the vehicle is in Park or Neutral, there is no vibration. I'm convinced it's an exhaust issue. I feel it through the armrest, gear selector, center console and steering wheel so it must be near the front part of the exhaust system.
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pa1thak (01-22-18)
#1062
FYI the trunk space is the same. The batteries are hidden underneath the rear passenger seats so the trunk size is the same.
Some folks are putting in premium in their RX350 anyway to lessen the effect of the noise and vibrations to some extent. You have a chance to avoid all the problems some experience with their 350.
Some folks are putting in premium in their RX350 anyway to lessen the effect of the noise and vibrations to some extent. You have a chance to avoid all the problems some experience with their 350.
#1063