Hesitation problem at various speeds (TSB info post #159)
07-10-19, 03:27 PM
#1111
Pole Position
I’m really not comfortable putting all my information here online. I believe that number is all you should need. Maybe simply asking to make sure all your software updates are done will get you there if the dealer isn’t co-operating. Or at least elevate your concern from the service consultant to the manager or higher if necessary. It’s a software update for hesitation, simply asking for updates for that concern should get you this. That’s what I did.
07-10-19, 03:52 PM
#1112
Driver School Candidate
Sorry to hear that. If they can’t find that number maybe try another dealer. Seems suspect.
The following users liked this post:
Rlh4eva1 (07-10-19)
07-10-19, 08:57 PM
#1114
07-11-19, 04:55 AM
#1115
Pole Position
07-11-19, 05:26 AM
#1116
I assume you checked the TSB to see if your car was listed? You should call the head office number 1-800-255-3987, they should have access to all the available information for ALL Lexus vehicles and they can contact the dealer and sort them out.
07-11-19, 06:54 AM
#1117
Intermediate
07-11-19, 07:04 AM
#1118
Intermediate
Keep calling other dealers and find one that can find the TSB, then have your service advisor call that dealer's service advisor or manager.
When I spoke with my service guy he quickly read the title to me and the word "bucking" was in there, if that helps at all.
I have a '17 but I believe the update is the years '16 to '19.
07-11-19, 07:23 AM
#1119
Racer
I’m really not comfortable putting all my information here online. I believe that number is all you should need. Maybe simply asking to make sure all your software updates are done will get you there if the dealer isn’t co-operating. Or at least elevate your concern from the service consultant to the manager or higher if necessary. It’s a software update for hesitation, simply asking for updates for that concern should get you this. That’s what I did.
07-11-19, 10:26 AM
#1120
Pole Position
I pressed option 2 and 2 again to speak with someone and she said they cannot locate the TSB. What am I doing wrong here I am going crazy
Last edited by DMPesso; 07-11-19 at 10:33 AM.
07-11-19, 10:39 AM
#1121
Driver School Candidate
Im on the phone with the main Lexus number and they can’t find the TSB either. I have some bad luck. It doesn’t come up by my VIN of course but how are you people getting them to locate the TSB ?
I pressed option 2 and 2 again to speak with someone and she said they cannot locate the TSB. What am I doing wrong here I am going crazy
I pressed option 2 and 2 again to speak with someone and she said they cannot locate the TSB. What am I doing wrong here I am going crazy
That case you don't need to talk on the phone and don't need to explain too much with them. Just follow the TSB procedure. Done
07-11-19, 10:56 AM
#1122
Has anyone posted the most recent - 19 TSB? I dont recall seeing it. I'll post my invoice once I pick up later this afternoon.
07-11-19, 11:17 AM
#1123
Pole Position
07-11-19, 11:26 AM
#1124
Driver School Candidate
Im on the phone with the main Lexus number and they can’t find the TSB either. I have some bad luck. It doesn’t come up by my VIN of course but how are you people getting them to locate the TSB ?
i just went by my dealer for you and talked to the tech that did my car. He said the bulletin doesn’t even go by vin it goes by Ecu software number and only their computer can verify that. You need to go to your dealer and get in front of a person with the tsb number l-sb-0032-19. Tell them your car hesitates and you want the software update from that bulletin. Make them show you the print out of your “health check” it will show if your software is up to date or not. The bulletin covers 2016-2019 Rx 350
I pressed option 2 and 2 again to speak with someone and she said they cannot locate the TSB. What am I doing wrong here I am going crazy
i just went by my dealer for you and talked to the tech that did my car. He said the bulletin doesn’t even go by vin it goes by Ecu software number and only their computer can verify that. You need to go to your dealer and get in front of a person with the tsb number l-sb-0032-19. Tell them your car hesitates and you want the software update from that bulletin. Make them show you the print out of your “health check” it will show if your software is up to date or not. The bulletin covers 2016-2019 Rx 350
I pressed option 2 and 2 again to speak with someone and she said they cannot locate the TSB. What am I doing wrong here I am going crazy
The following users liked this post:
s4iscool (07-11-19)
07-11-19, 11:47 AM
#1125
Advanced
i just went by my dealer for you and talked to the tech that did my car. He said the bulletin doesn’t even go by vin it goes by Ecu software number and only their computer can verify that. You need to go to your dealer and get in front of a person with the tsb number l-sb-0032-19. Tell them your car hesitates and you want the software update from that bulletin. Make them show you the print out of your “health check” it will show if your software is up to date or not. The bulletin covers 2016-2019 Rx 350