Special Order Nightmare
02-27-16 | 01:37 PM
#16
Driver
Joined: Sep 2003
Posts: 119
Likes: 3
From: MA
If I were you, I would cancel the order and go somewhere else. I would never do business with anyone that lies or can't give you a straight answer. If they can lie that easily then imagine if your car has a problem that needs to be fix. Would you trust that same dealership?
You are spending over $60K and that is not how anyone should treat their customers. They should be the one that contact you to give you updates on your order, not vice versa.
You are spending over $60K and that is not how anyone should treat their customers. They should be the one that contact you to give you updates on your order, not vice versa.
With regard to ordering a vehicle, I don't think I'd ever do that again. Back in 2007, I ordered a GX470 with the KDSS (kinetic dynamic suspension system). After waiting the requisite 8-10 weeks, when the GX finally arrived at my local dealer it had the wrong interior color and I declined the car (my kids were small at the time and I wanted a darker color to help hide stains - not the light tan that was delivered). It was disappointing to say the least as I was looking forward to my new GX. Instead, I purchased an 2008 MDX which has served me well. I bought that car off the lot. A bird in the hand is worth more than two in the bush.
Last edited by Macs4RX; 02-28-16 at 06:36 AM. Reason: Added clarification
02-27-16 | 02:13 PM
#17
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
I agree completely with Vincent - if it was me I would just cancel the order. I believe I would have a bitter taste in my mouth going forward conducting business with this dealer. One wants the buying process to be as smooth and stress-free as possible. And absolutely, the dealer should be providing you with updates in a timely fashion when that information becomes available.
With regard to ordering a vehicle, I don't think I'd ever do that again. Back in 2007, I ordered a GX400 with the KDSS (kinetic dynamic suspension system). After waiting the requisite 8-10 weeks, when the GX finally arrived at my local dealer it had the wrong interior color and I declined the car (my kids were small at the time and I wanted a darker color to help hide stains - not the light tan that was delivered). It was disappointing to say the least as I was looking forward to my new GX. Instead, I purchased an 2008 MDX which has served me well. I bought that car off the lot. A bird in the hand is worth more than two in the bush.
With regard to ordering a vehicle, I don't think I'd ever do that again. Back in 2007, I ordered a GX400 with the KDSS (kinetic dynamic suspension system). After waiting the requisite 8-10 weeks, when the GX finally arrived at my local dealer it had the wrong interior color and I declined the car (my kids were small at the time and I wanted a darker color to help hide stains - not the light tan that was delivered). It was disappointing to say the least as I was looking forward to my new GX. Instead, I purchased an 2008 MDX which has served me well. I bought that car off the lot. A bird in the hand is worth more than two in the bush.
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