Is my dealer telling the truth about ordering?
05-04-16, 06:12 AM
#16
I know lol. Business at Lexus dealerships are way different then my time buying from other marques. Ordering is discouraged unless you pony up the three I mentioned above. Very select few CAs like yourself (which thank you btw, makes me buy more cars when you have a competent CA). I usually have done Refundable deposits for most orders.
Maybe that works if you're the only Lexus dealer in the market? CA.. Client Advisor? I'm actually the guy their boss checks with
but on the pre owned side.
05-04-16, 01:52 PM
#17
Driver School Candidate
My experience mirrors post by TexasRxh. I insisted at a minimum it had to be Satin Cashmere, Nobel Brn, Luxury, Head Up, Safety w/ adaptive, and Mark Levinson w/12". They searched and could not find anything close so we "special ordered". They did say Lexus would not allow a special order to be cancelled or changed once accepted. That was Dec 10. My 450h hit dealership on April 22 and delivered next day. This is my 3rd new Lexus at this dealer, so they ordered on a handshake. They were unable to order it built with Autumn Shimmer inserts, but their parts dept. ordered, and they are installed.
I can understand a dealer's hesitation to do a special order. There is no way to accurately predict lead time, and few people are willing to wait 4 months. They are smart enough to know if your special order might be hard to sell if you back out, and if they need to have a deposit.
I can understand a dealer's hesitation to do a special order. There is no way to accurately predict lead time, and few people are willing to wait 4 months. They are smart enough to know if your special order might be hard to sell if you back out, and if they need to have a deposit.
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