RX - 4th Gen (2016-2022) Discussion topics related to the 2016 and up RX350 and RX450h models

Navigation screen not working, flashes pink screen every 12 seconds

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Old 06-07-16 | 11:04 AM
  #16  
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ok mine was fine at 10:35-10:47am pst then it went dead and started this pink thing since. Came here to find this thread. Great.

EDIT
I just called my dealer and they said this is affecting all the new Lexus with Enform and the sattelite is rebooting itself. He said to give it a day then check it tomorrow.

Last edited by Radio88; 06-07-16 at 11:14 AM.
Old 06-07-16 | 11:27 AM
  #17  
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Originally Posted by Radio88
ok mine was fine at 10:35-10:47am pst then it went dead and started this pink thing since. Came here to find this thread. Great.

EDIT
I just called my dealer and they said this is affecting all the new Lexus with Enform and the sattelite is rebooting itself. He said to give it a day then check it tomorrow.
Disconnect battery (negative terminal), wait about 5 minutes, reconnect and restart car.

Vehicle may die after 2-3 seconds. If so, restart vehicle again.

Verify System Reloading screen, keep vehicle on until completely rebooted.
Old 06-07-16 | 11:37 AM
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Originally Posted by Lexus61030
Disconnect battery (negative terminal), wait about 5 minutes, reconnect and restart car.

Vehicle may die after 2-3 seconds. If so, restart vehicle again.

Verify System Reloading screen, keep vehicle on until completely rebooted.
Way ahead of you sir-upon your previous posts I went and did it-my system is back THANK YOU!
Everybody, if you can, do this. It worked.
Old 06-07-16 | 11:39 AM
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UPDATE: Now Lexus is saying the manual reset may only work until the vehicle is turned off. Cycling the vehicle off and back on seems to bring back the error.
Old 06-07-16 | 11:41 AM
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ok now I am going back down to check that-BRB
Old 06-07-16 | 11:46 AM
  #21  
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I started/stopped mine 3 times and it's fine.
Old 06-07-16 | 12:28 PM
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I just tried it again @ 12:20pm and it's still fine. Maybe after running for a time it will go down again? I will find out when I go out and it's on for a while-but at least for now, the reset worked on mine.
Old 06-07-16 | 12:47 PM
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Update
I disconnected the negative power cable for 30 minutes and reconnected -
Started the car and the system rebooted 3:47 E.T
Old 06-07-16 | 01:05 PM
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Unplugged battery for 20 min and now it uploaded new software and ok now
Old 06-07-16 | 01:05 PM
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Wife just complained about the same issue. Any instruction on how to disconnect the battery and any other necessary steps to take? Thanks.
Old 06-07-16 | 01:13 PM
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10mm wrench on negative terminal. Loosen a few turns and pry off terminal from battery post.

Wait 5-10 minutes

Tighten terminal on post, start vehicle. Verify "System Loading" screen

Note: This is a very temporary fix.
Old 06-07-16 | 01:18 PM
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You seem to have some inside information on this issue, Lexus61030.

Do you know what -- if anything -- is Lexus doing to ensure that something like this doesn't happen again? Will they release a root cause to owners?
Old 06-07-16 | 01:28 PM
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Originally Posted by tyler561
You seem to have some inside information on this issue, Lexus61030.

Do you know what -- if anything -- is Lexus doing to ensure that something like this doesn't happen again? Will they release a root cause to owners?
If I get any new information, I'll let you guys know. I'm a service adviser at a Lexus dealership... You can imagine how my day has been.
Old 06-07-16 | 01:28 PM
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Originally Posted by tomtom74
nation-wide? Really?
Can't be as my 2016 LX is working perfectly.
Old 06-07-16 | 01:36 PM
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Is it easy to find the terminal and disconnect it? Trying to find a video or some kind of illustrations of power cycling the navigation but out of luck. Don't think my wife will be comfortable doing this unless it's easy.


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