Stone chip on front camera- What to do?
10-15-20, 05:23 PM
#46
It is bs, you're right. Well I'm pretty sure it's a CPO, I'm the second owner of the vehicle. I ended up talking to one of the big managers and they want to see it in person on Saturday to see what can be done about it. So I'm going on Saturday
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Cocal (10-16-20)
10-15-20, 05:41 PM
#47
Driver
That said, CPO is a huge moneymaker for dealers since it gives them huge margins and it doesn't give you a lot of added benefits in Canada since it only "extends" the powertrain warranty by 2 years from your purchase date, but with the factory powertrain warranty being 6 years from first purchase date, it doesn't actually extend anything.
Though, $1,500 is an insane amount to fix the front camera, and the resolution on the camera itself isn't even that good. Good luck on Saturday!
10-19-20, 10:45 AM
#48
The challenge is just because you're the second owner of the vehicle doesn't mean it's a CPO. Some cars don't pass CPO since it would take too much money for the dealer to certify them.
That said, CPO is a huge moneymaker for dealers since it gives them huge margins and it doesn't give you a lot of added benefits in Canada since it only "extends" the powertrain warranty by 2 years from your purchase date, but with the factory powertrain warranty being 6 years from first purchase date, it doesn't actually extend anything.
Though, $1,500 is an insane amount to fix the front camera, and the resolution on the camera itself isn't even that good. Good luck on Saturday!
That said, CPO is a huge moneymaker for dealers since it gives them huge margins and it doesn't give you a lot of added benefits in Canada since it only "extends" the powertrain warranty by 2 years from your purchase date, but with the factory powertrain warranty being 6 years from first purchase date, it doesn't actually extend anything.
Though, $1,500 is an insane amount to fix the front camera, and the resolution on the camera itself isn't even that good. Good luck on Saturday!
10-19-20, 11:05 AM
#49
So after having a pointless talk with the salesperson I got in touch with one of the big managers at the dealership and he referred me to the pre-owned vehicles sales manager to handle it. He saw the camera wasn't working properly on Saturday and he took care of it. They're taking a camera from another car and swapping it for the one that's on right now. Btw parts and service was 859 before taxes so I don't know where the salesperson came up with the 1500. So problem taken care of, it's all who you talk to definitely. The manager guy thanked me for my business and took care of it. Camera being replaced this week.
10-19-20, 02:39 PM
#50
So after having a pointless talk with the salesperson I got in touch with one of the big managers at the dealership and he referred me to the pre-owned vehicles sales manager to handle it. He saw the camera wasn't working properly on Saturday and he took care of it. They're taking a camera from another car and swapping it for the one that's on right now. Btwparts and service was 859 before taxes so I don't know where the salesperson came up with the 1500. So problem taken care of, it's all who you talk to definitely. The manager guy thanked me for my business and took care of it. Camera being replaced this week.
So you're getting a new camera or keeping the swapped out one?
10-19-20, 03:20 PM
#51
Driver
So after having a pointless talk with the salesperson I got in touch with one of the big managers at the dealership and he referred me to the pre-owned vehicles sales manager to handle it. He saw the camera wasn't working properly on Saturday and he took care of it. They're taking a camera from another car and swapping it for the one that's on right now. Btw parts and service was 859 before taxes so I don't know where the salesperson came up with the 1500. So problem taken care of, it's all who you talk to definitely. The manager guy thanked me for my business and took care of it. Camera being replaced this week.
Although, they're just shifting the problem to someone else and hoping they don't catch it. Regardless, not your problem anymore.
I'd assume if they're just switching cameras, all of the costs would be related to labor, which would be different compared to getting a new camera replaced.
10-20-20, 11:20 AM
#52
Lexus of Edmonton to the rescue!
Although, they're just shifting the problem to someone else and hoping they don't catch it. Regardless, not your problem anymore.
I'd assume if they're just switching cameras, all of the costs would be related to labor, which would be different compared to getting a new camera replaced.
Although, they're just shifting the problem to someone else and hoping they don't catch it. Regardless, not your problem anymore.
I'd assume if they're just switching cameras, all of the costs would be related to labor, which would be different compared to getting a new camera replaced.
10-20-20, 11:38 AM
#53
Glad you got them to resolve your problem at a reasonable cost. Also thank you for sharing, and reminding us here to go over everything before driving your CPO off the dealer's lot.
10-20-20, 12:52 PM
#54
Yeah for sure. These cars aren't cheap at all even as used or CPO. So, people should make sure they're happy and satisfied with what they're getting. And get stuff fixed, the dealer can afford to fix any imperfection on the car.
11-01-20, 02:38 PM
#56
Driver
It's flexible enough unlike the typical screen protector for your phones, and durable enough that you shouldn't have to worry about rocks piercing through the film. I haven't had any issues with it coming off in a car wash or whatnot. The roll is quite small though, but there's more than enough for you to use if you mess up (trust me, it took me a few attempts).
The tricky part is measuring how wide the circle should be... but even if you cut a bigger circle than needed, it won't really stick out since it's clear film.
11-01-20, 02:48 PM
#57
I bought this awhile back: https://www.amazon.ca/gp/product/B01...?ie=UTF8&psc=1
It's flexible enough unlike the typical screen protector for your phones, and durable enough that you shouldn't have to worry about rocks piercing through the film. I haven't had any issues with it coming off in a car wash or whatnot. The roll is quite small though, but there's more than enough for you to use if you mess up (trust me, it took me a few attempts).
The tricky part is measuring how wide the circle should be... but even if you cut a bigger circle than needed, it won't really stick out since it's clear film.
It's flexible enough unlike the typical screen protector for your phones, and durable enough that you shouldn't have to worry about rocks piercing through the film. I haven't had any issues with it coming off in a car wash or whatnot. The roll is quite small though, but there's more than enough for you to use if you mess up (trust me, it took me a few attempts).
The tricky part is measuring how wide the circle should be... but even if you cut a bigger circle than needed, it won't really stick out since it's clear film.
So since the camera lens is round and the film is flat. Was it hard to install it "flush" around the lens? With the tacky adhesion from the film has, any blur effects?
Also any pics with it on the camera lens and a panoramic camera view pic?
Really appreciate it!
11-01-20, 02:54 PM
#58
Driver
Nope, think of the film as similar to one of those soft plastic screen protectors (not the tempered glass ones) that used to be popular everywhere so it easily molds to the shape of the camera.
It wasn't hard, but you do have to hold down the film after putting it on so you can get rid of any air spots.
Surprisingly, no blur effects... and if there are any, I can't tell anyways. I can definitely snap a few photos for you when I'm back home later this week!
It wasn't hard, but you do have to hold down the film after putting it on so you can get rid of any air spots.
Surprisingly, no blur effects... and if there are any, I can't tell anyways. I can definitely snap a few photos for you when I'm back home later this week!
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GS4_Fiend (11-01-20)
11-01-20, 04:37 PM
#59
Nope, think of the film as similar to one of those soft plastic screen protectors (not the tempered glass ones) that used to be popular everywhere so it easily molds to the shape of the camera.
It wasn't hard, but you do have to hold down the film after putting it on so you can get rid of any air spots.
Surprisingly, no blur effects... and if there are any, I can't tell anyways. I can definitely snap a few photos for you when I'm back home later this week!
It wasn't hard, but you do have to hold down the film after putting it on so you can get rid of any air spots.
Surprisingly, no blur effects... and if there are any, I can't tell anyways. I can definitely snap a few photos for you when I'm back home later this week!
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