Lagtime

My Enform subscription was extended for a second year on my 2017 IS350 at no cost. Lexus sent out email stating that due to problems many people were having getting the applications to work they were giving us an extra year free.

tdjacw

Does that apply to everyone, I just got a letter that I need to renew. I haven't received anything about an extra year for free.
Is it on the RX350 also?

Lagtime

Don't know the answer to that, but I suspect the additional free Enform went to people who had problems activating the remote who contacted Lexus for support.

Partial text of the email I received on 30 Aug:

"Congratulations on the purchase of your new Lexus. We hope you are enjoying your complimentary trial of Lexus Enform.
We understand that some of our Lexus guests may have experienced technical difficulties during the enrollment process for their complimentary Lexus Enform trial. We are sorry for any inconvenience this may have caused since your satisfaction is our highest commitment. As an expression of this commitment, we are extending your complimentary trial of Lexus Enform services for an additional year. This trial extension will be applied to your account by August 31ST and no action is required from you. You can visit MyLexusEnform.com after that date to view your new renewal date and a full account summary."