Lapisa22

After months of looking I finally found a used RX from 2017. Great condition, buying it Monday night. Was supposed to be Saturday but they messed up and couldn't get the title printed. So they let me take it on an extended test drive. It was supposed to be detailed and a scratch on the back fixed. Now they did a terrible job with the detail, visible crumbs. The scratch that was promised to be fixed looks like someone took a pencil and scratched it in. Is it unreasonable to ask them to fix it? I realize I am buying a CPO so it won't be perfect, but I expected those 2 things fixed.

MKenM

Not trying to burst your bubble. Other than being a CPO what you see is what you get. I assume the price of the car is commensurate with its condition.

lexus48

Im am wondering what is the mileage, packages/options, and price? I recently purchased a non cpo 2017 RX350, 20" wheels, nav, heated/cooled seats, roof racks, sunroof, 26k miles for 32k.

20rx35020

A CPO is supposed to meet certain lexus standards. I would not buy it

lgb0250

Like what has already been said. You are buying a used vehicle, regardless of it being CPO’d or not. There is a form that all dealers have their customers sign. It’s called an “We Owe” which states exactly what, if anything they owe you after delivery. I would definitely ask if it could be fixed better but I wouldn’t throw a hissy unless you have it in writing.

another option is to check your CPO Inspection Checklist for the scratch and see if it was listed as “pass”. There’s a chance they didn’t pick it up when CPOing the vehicle which could give you added leverage. You should of received this checklist since it requires the customers signature.

Freds430

The scratch should be fixed absolutely. The detailing if it was me would not worry about. Last four purchases have been CPO Lexus's. Day one I detailed it myself. They will never do as good as job as myself. Cleaned leather and conditioned. Clay bared, paint sealant and wax. If you don't like doing this then I would insist the car be at least clean. Go to their web site and see who are the Sales Manager and General Manager. When I have had any complications I go to, call or email them. Amazing what results you will than get.

ravenuer

Fix the scratch(es) properly or no deal. That is, if they bother you.

mandyfig

Scratches are difficult to remove if they are deep. They will try to polish it, however that means they can remove the top clear coat in doing so, which will lead to other failures in the future.

Either you learn to live with it (for this one you have selected) or find another car. If you are buying used, you have to learn how to compromise. It is after all, the amount of money you are willing to spend. Happy hunting.

swfla

iTrader: (1)

Lapissa22. Tell them you're disappointed and why. Simple as that. Enjoy life.

lexus48

^ This. Most CPOs that I looked at had wheels that were curb checked to no end and scratched up pretty bad. They were mostly return leases where people didnt take care of them.

dotbowels

At some CPO Prices it’s as is cosmetically and others fixed up. If they want to sell it more than you want to buy it, they will make it look as good as they can.

jjscsix

Do your homework on pricing. Dealers tell me all the time that they almost never give anyone a trade value any better than "Good" condition, as opposed to "Very Good" or "Excellent". It should work the same way when they sell the car. If they are selling it at the top of the price range, it should be in excellent condition. If they are selling it at a "Good" price, then you should not expect it to be perfect.

i must confess that right or wrong, I think CPO should be held to a pretty high standard.

ellocovg

iTrader: (1)

When I bought my brand new 19 the prep job was horrible, granted it had been raining in the morning but I picked it up at around 5. The mats were muddy and the dashboard was full of actual caked on dirt. I couldn’t care less I was excited to get it home and clean her myself.

Years ago I bought a certified RAV4 that had damage. It was my fault I went in to price RAV4’s and they had the exact color/combo I’d started looking for but it had just came in they certified it and did the mechanical work but they hadn’t had time to do the detailing work yet. There was a dent in the door which blended with the crease line/mud that I didn’t inspect. I was a kid and I really didn’t have intentions to buy it so I didn’t inspect it much more than a glance over, but ended up getting a deal that was too good to pass up. I tried raising hell since part of the CPO inspections were that the car couldn’t be dented. They delivered the car to my house (followed me) and I signed the papers I was beat. I tried to go to corporate they told me to go to the dealer and the sales manager basically told me to go F myself and best he could do was make it uncertified for me if I wanted.

MKenM

Here is a link to the 161 point inspection list from Lexus.

Lexus Check List

FlopTop04

I bought a 2016 RX350 as a CPO in 2017. It was a service loaner used for 10 months and 13,000 miles. It had some very noticeable curb rash on one of the wheels, only one FOB and some missing mats. I requested the wheel refinished, a full set of keys/FOB's and the missing mats as per the original window sticker. This was all done during sale negotiation and agreed to. It took some time and effort on my part to get all those issues corrected but the dealership did honor the agreement.