Planned Obsolesce by Lexus - Lexus Enform Services | 3G Wireless Services Update
12-16-20, 08:10 AM
#136
Driver School Candidate
I am not saying that 4g is going away. But lets be real that technology is 11 years old. With Lexus track record who is to say the 2022 overhaul wont effect the 2020 and 2021 models. We dont know and i will not trust them with that decision either. We buy cars and run them to the ground 10 years plus. I can do the same with the new Acura MDX.
Last edited by EkpastLexu; 12-16-20 at 08:20 AM.
12-16-20, 12:43 PM
#137
I am not saying that 4g is going away. But lets be real that technology is 11 years old. With Lexus track record who is to say the 2022 overhaul wont effect the 2020 and 2021 models. We dont know and i will not trust them with that decision either. We buy cars and run them to the ground 10 years plus. I can do the same with the new Acura MDX.
If this is so important to you then you have to go outside the car manufacturers for help.
12-16-20, 01:23 PM
#138
Driver School Candidate
If you're fixated on technology you'll be disappointed with every car maker as the tech side changes every 6 months or even quicker. To expect a car manufacturer to keep up is totally ludicrous.
If this is so important to you then you have to go outside the car manufacturers for help.
If this is so important to you then you have to go outside the car manufacturers for help.
Last edited by EkpastLexu; 12-16-20 at 03:22 PM.
12-17-20, 12:13 PM
#139
I understand a lot of people are upset. Luckily we have a 2018 RX. However instead of paying yearly I'm going to get an aftermarket remote start module added in. It will pay for itself and works off both remotes.
12-17-20, 12:31 PM
#140
Driver School Candidate
12-17-20, 07:15 PM
#141
Goodbye Enform and other services.
I used to say Enform was my favorite part of my Lexus 2015.
I’d be upset if I owned a newer Lexus with valuable tech. being discontinued.
I can’t imagine the immediate drop in value of those cars!! Dinosaurs!
What a hit to Lexus’ reputation.
I’d be upset if I owned a newer Lexus with valuable tech. being discontinued.
I can’t imagine the immediate drop in value of those cars!! Dinosaurs!
What a hit to Lexus’ reputation.
12-17-20, 08:45 PM
#142
Driver School Candidate
I received my Lexus email yesterday and immediately called Lexus to cancel my Enform subscription service which entailed the complete suite and requested a prorated refund. We own a 2017 RX450h with under 14K miles purchased new in December 2017. Therefor, we missed out on the components available to the 2018 owners an above that avoid this issue. In my conversation with the Lexus customer service rep I have never heard so much scripted rubbish in my life and Lexus fails to live up to its supposed luxury category. Here are my issues:
This was our first venture into Lexus ownership as we were drawn to the highly touted Lexus reliability and the ability to drive the wheels off of it well pass the 200k odometer mark. What we have encountered is as follows:
This was our first Lexus and very likely our last.
- I have dealt with two other brands of vehicles where I encountered a similar situation and in both cases a replacement module was available—at additional cost (both being reasonable costs)—to rectify said issue.
- We purchased the top-of-line luxury RX hybrid model remiss only of the rear seat entertainment option and expected said features that were advertised to be available.
- It concerns us that on our overhead center console in bold red letters is an "SOS" button that in the event of an accident a disoriented driver or passenger might try to push for help when it is absolutely useless. Lexus needs to replace the overhead console with a new fascia that removes the SOS button and the lettering "Safety Connect".
- Our RX just suffered additional immediate depreciation directly brought on through the actions of Lexus and the removal of these safety and convenience features.
This was our first venture into Lexus ownership as we were drawn to the highly touted Lexus reliability and the ability to drive the wheels off of it well pass the 200k odometer mark. What we have encountered is as follows:
- Multiple recalls. Although small and Lexus did handle them.
- We are on our fourth (4) ABS braking system. After the fourth ABS system was installed my wife refused to drive the RX (purchase primarily for my wife) as she did not feel safe driving and chose to drive her other automobile. I had to drive the RX occasionally to keep the hybrid system in check. It took around two months before I could convince her to drive it again. A vehicle that once brought her joy, no longer does so. I regret not enacting the lemon law when I had the chance and so does she.
- There is a new recall for the interior door handles that I have not even discussed with my wife.
- Lexus' customer service is not commensurate with a luxury brand. Period. This having dealt with them within the first month of ownership and it always seems to be an adversarial conversation, with the adversity starting on the Lexus side of the conversation, except for one time, which was pleasant and beneficial.
This was our first Lexus and very likely our last.
12-17-20, 09:44 PM
#143
Driver School Candidate
3G is being shut down by most wireless carriers in early 2022. Do you think in 2016 Lexus knew this was going to happen? I agree it would have been nice if there were a replacement module but there isn't. Buy another auto/brand if that's the most important feature in the car that you MUST have.
12-18-20, 08:22 AM
#145
I'll chime in again on my thoughts. I think most of us here will to agree that Lexus corp probably won't come up with a fix for this, but they can do something. At least they could give the Full Enform Service to those customers affected at no cost until the End of Life Date. Also they could give some kind of incentive for their current models on a trade so you won't take such a big hit somewhere else. This still doesn't make it right for Poor Planning on Lexus part, but it would show some sort of customer loyalty appreciation.
I get it, technology becomes obsolete, but planning in design keeps you ahead of the competition.
Can't just live on street cred forever....
I get it, technology becomes obsolete, but planning in design keeps you ahead of the competition.
Can't just live on street cred forever....
12-18-20, 10:01 AM
#147
I'll chime in again on my thoughts. I think most of us here will to agree that Lexus corp probably won't come up with a fix for this, but they can do something. At least they could give the Full Enform Service to those customers affected at no cost until the End of Life Date. Also they could give some kind of incentive for their current models on a trade so you won't take such a big hit somewhere else. This still doesn't make it right for Poor Planning on Lexus part, but it would show some sort of customer loyalty appreciation.
I get it, technology becomes obsolete, but planning in design keeps you ahead of the competition.
Can't just live on street cred forever....
I get it, technology becomes obsolete, but planning in design keeps you ahead of the competition.
Can't just live on street cred forever....
12-18-20, 02:22 PM
#148
For those of us who were not paying the subscription, I assume this will have no effect. Hopefully the enform App on my phone will still allow me to bluetooth destinations to the NAV system. In addition it would be a great gesture if Lexus would activate the remote start on all our cars. It used to work with the key fob until I dropped my subscription. The hardware is there. Why cant they just turn it back on?
12-18-20, 07:23 PM
#149
Lexus already has a bad reputation in infotainment features. And, we have the freedom to buy other cars and trucks. Unfortunately, this compromises our trust in them. Most of their models do not change much year to year, so one would think a replacement module would be viable. After all, I understand that dealer make more profit on services rather than new vehicle sales. I agree that a software upgrade will not fix the problem. But then again, Lexus may view this as an opportunity to stimulate existing customers to buy newer models. They risk customers going to other vendors, since many Lexus vehicles lag in newer automotive technology.
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coolbrazz (12-19-20)
12-19-20, 04:41 AM
#150
Lexus already has a bad reputation in infotainment features. And, we have the freedom to buy other cars and trucks. Unfortunately, this compromises our trust in them. Most of their models do not change much year to year, so one would think a replacement module would be viable. After all, I understand that dealer make more profit on services rather than new vehicle sales. I agree that a software upgrade will not fix the problem. But then again, Lexus may view this as an opportunity to stimulate existing customers to buy newer models. They risk customers going to other vendors, since many Lexus vehicles lag in newer automotive technology.
That may be true, but that is not why people buy Lexus and it may only impact the younger market which is not Lexus' mainstay.