AT&T in car WIFI turns off
12-15-22 | 01:15 PM
#31
10th Gear
Joined: Mar 2003
Posts: 12
Likes: 0
From: Florida
Messed up WiFi
I have a 2022 RX 450h with the same issue and it is extremely disappointing. I had Lexus open a case on it. Lexus sent a Field Rep to my dealer and experienced the same issue as on my vehicle (which was present), and a bunch of other vehicles on the dealers’ lot. The Field Rep informed my dealer that he was going to escalate the issue to Lexus Technical Support, and that the service manager at my dealership would keep me informed. So far, I have not received any updated information, and left a message with my Service Manager a few weeks ago. Lexus Customer Service closed my complaint saying there is nothing further they can do now that it has been escalated to Technical Support. This issue has been extremely aggravating to me as I am in law enforcement in a rural area, and communications is everything. If we are going to get anywhere make a complaint at 800-255-3987 Option 5 and get a case number. The more of this who file, the more attention it will receive. They said they were never aware of any issue prior to mine, and that they will not look for confirmation on any forum!
12-15-22 | 02:06 PM
#32
7th Gear
Joined: Apr 2021
Posts: 7
Likes: 2
From: MI
I have a 2022 RX 450h with the same issue and it is extremely disappointing. I had Lexus open a case on it. Lexus sent a Field Rep to my dealer and experienced the same issue as on my vehicle (which was present), and a bunch of other vehicles on the dealers’ lot. The Field Rep informed my dealer that he was going to escalate the issue to Lexus Technical Support, and that the service manager at my dealership would keep me informed. So far, I have not received any updated information, and left a message with my Service Manager a few weeks ago. Lexus Customer Service closed my complaint saying there is nothing further they can do now that it has been escalated to Technical Support. This issue has been extremely aggravating to me as I am in law enforcement in a rural area, and communications is everything. If we are going to get anywhere make a complaint at 800-255-3987 Option 5 and get a case number. The more of this who file, the more attention it will receive. They said they were never aware of any issue prior to mine, and that they will not look for confirmation on any forum!
+
12-16-22 | 10:50 AM
#33
4th Gear
Joined: Apr 2021
Posts: 4
Likes: 1
From: VA
Wanted to post an update on the problem - WiFi HotSpot ON setting not being maintained. After taking the car in so it's log files could be sent to engineering and then receiving "we're investigating" emails every week for 5+ months, I got a call telling me that there was a fix....replacing the DCM module. Needless to say I was extremely skeptical but I went ahead and had my dealer verify the "fix" with Lexus and then go ahead with the module replacement. No surprise, It did not work! The Hotspot setting will still reset to OFF after some number of trips. The most trips I've ever made with it staying ON is three. I now have a new case number after they closed the oriiginal one and am waiting for the Case Manager to contact me. I'm not holding out any hope that this will ever work (ie.have the ON setting permanently maintained) especially since it failed in the brand new loaner they gave me to drive while working on mine. Wondering if it's ever worked in any RX?
02-15-23 | 07:43 PM
#35
10th Gear
Joined: Jul 2022
Posts: 10
Likes: 3
From: FL
In the 2023 model WiFi still turns off, but they fixed it so you can it turn on the WiFi when moving.
Go buy a new one! Find out what other features do not work. One word of warning - the speed adjustment of the sound system still does not raise volume sufficiently. Been the exact same issue since 2000.
Go buy a new one! Find out what other features do not work. One word of warning - the speed adjustment of the sound system still does not raise volume sufficiently. Been the exact same issue since 2000.
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