KennyE

Recently moved to the Samsung S24+. Noticed a couple of days ago that the Lexus app is crashing. It will launch. But as soon as it completes the login it crashes. Weird thing is it will show in the open apps drawer. If I try to relaunch it from there it starts, then crashes again, and disappears from the open drawer. And I then get a notice of "app keeps crashing" on the home screen.

I've cleared the cache. I've uninstalled, reinstalled a few times. It just wont stay on anymore. I looked, but didn't see any other posts about it. Still, hoping someone might have some insight.

Markfm

It's a US S24, not rooted, correct?

KennyE

US, stock. Not rooted.

Freds430

Try cleaning cache in Bluetooth setting. This has helped with pairing to earbuds and other devices.

toyotaman7

I have the same phone and no issues with the app or digital key part of it.

dvscycles

What were you using before? My wife is thinking about upgrading to the S24 from the S21.

KennyE

Had the S21FE. Pretty sure my issue is not specific to the S24, as others here aren't having any issues. My S21 was so quirky that I traded it in when we paid it off. Those quirks are gone. But I gots me a new one!

Markfm

Make sure to note the problem in the Play Store, including phone make (and that it's on current firmware), and a direct reach out to Lexus doesn't hurt. They need to know when the app doesn't work on a normal modern phone.

KennyE

I hadn't thought of that. Thanks for the suggestion. Done.

WellsB

No issues with a S21 ultra except that the app kills my battery quickly. I have to reboot my phone after using it.

Markfm

Have you tried placing it on the Sleeping list in Settings - Battery and Device Care - Battery - Background Usage Limits? That limits operation when it's not in the foreground (the higher setting, Deep Sleeping, will keep it from using any CPU time unless you have it open/active).

WellsB

I'll have to give that a try, but this is the first app to have such a dramatic impact on battery life for this phone, and I've had it 3 years. Even if your suggestion solves the issue, there is something buggy in the app.

GreenGobln

No issues with the S24 Ultra on my end.

Dalascowboy

Might have to do with android auto, located in settings under connected devices. I had to update this to get my s24 to even show google map on my Lexus.

chuckNX

If you have not done so, try removing the app and all of the cached data and reinstalling.