Drivers side mirror distortion
05-07-24, 08:06 AM
#1
4th Gear
Thread Starter
Drivers side mirror distortion
That mirror can have a "funhouse" mirror" or "distorted optically" and may cause a feeling of "nauseation" effect to vehicles seen in the mirror. I see it more at vehicles in mirror 5+ car lengths.
This is on a 2024 RX 350 Premium Plus with film and heated mirror. I suspect it is on every Toyota product with one or both of these features. While Lexus refused to acknowledged this as abnormal, the dealership was "quoted" above. The dealership did replace the "funhouse' mirror. It was really bad. They cannot get Lexus to replace with another replacement as this is not a "defect" and has been repaired under warranty to normal conditions (letter from Lexus). So distorted view is the Lexus quality.
Let me back up - This is the most comfortable and fun driving vehicle I have had in my 40+ years of owning vehicles. This is my one nagging complaint. Nagging because it is always there. Lexus brand service representative said the driver's mirror wasn't a driving safety item.
Lexus has confirmed that this is "normal". I simply told them I would let those who didn't know: know. And those who are out there and complained and might have been told that wasn't a defect: it is true; it is "normal" for Lexus.
This is on a 2024 RX 350 Premium Plus with film and heated mirror. I suspect it is on every Toyota product with one or both of these features. While Lexus refused to acknowledged this as abnormal, the dealership was "quoted" above. The dealership did replace the "funhouse' mirror. It was really bad. They cannot get Lexus to replace with another replacement as this is not a "defect" and has been repaired under warranty to normal conditions (letter from Lexus). So distorted view is the Lexus quality.
Let me back up - This is the most comfortable and fun driving vehicle I have had in my 40+ years of owning vehicles. This is my one nagging complaint. Nagging because it is always there. Lexus brand service representative said the driver's mirror wasn't a driving safety item.
Lexus has confirmed that this is "normal". I simply told them I would let those who didn't know: know. And those who are out there and complained and might have been told that wasn't a defect: it is true; it is "normal" for Lexus.
Last edited by mjlkls; 05-07-24 at 08:09 AM.
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dundik (05-15-24)
05-07-24, 05:58 PM
#4
4th Gear
Thread Starter
Answer to question
The funhouse version is a recognized defect. It is really bad. Lexus replaced that one.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
05-08-24, 09:20 AM
#5
Intermediate
The funhouse version is a recognized defect. It is really bad. Lexus replaced that one.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
We purchased ours in Kansas. Argh. Now I'm going to have to go look!
05-12-24, 07:39 AM
#7
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The funhouse version is a recognized defect. It is really bad. Lexus replaced that one.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
The distorted version is “normal” per Lexus. Lexus has no solution and thus have repaired per warranty. The dealer has more of the complaints from other customers. I was at the dealership and with the service manager and showed him how to recognize. He said “once you see you can’t unsee. So they checked their inventory and they saw in every vehicle. They had never realized the fact it is all that level.
How did you end up getting your dealership or Lexus corporate to fix the issue? Do you know what they did to repair it?
Thanks!
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05-12-24, 08:53 AM
#8
This thread really needs some pictures.
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Carbuff2 (05-13-24)
05-12-24, 04:29 PM
#10
4th Gear
Thread Starter
My last piece for the mirrors I noted
I wish the distortion showed up in pictures. It is a distortion not in a rear view mirror. Didn’t work. I tried for Lexus as well.
if the distortion is really bad, they will replace the whole mirror assembly with film and heating connections. But when it is just acceptable, then they won’t.
Again, I just wish Lexus wouldn’t call that level of acknowledged issue “normal” and correct it.
if the distortion is really bad, they will replace the whole mirror assembly with film and heating connections. But when it is just acceptable, then they won’t.
Again, I just wish Lexus wouldn’t call that level of acknowledged issue “normal” and correct it.
05-15-24, 04:42 PM
#11
I am glad I am not the only one with this weird driver side mirror. I have had the car (Rx500h) for a couple of months. At first, I found it hard to pick the right description of the problem. By now, I guess, I got used to the distorted effect a bit. But it is still on my list of complains when I find time to get to the dealer.
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