Problems with navigation screen
#1
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I purchased a brand new RX350h
Few days later after I picked up the car, when I plugged in the USB drive, it didn't work. Of the three USB drives, only one worked. So I thought it might be a problem with my USB drive and moved on. Because I never doubted this expensive luxurious car’s quality.
But very clearly there is a problem with the navigation screen.
Issues:
After thorough testing with dealershop staff with iphone and andriod phone through 2 days testing, both the staff and service advisor have acknowledged that there is a problem. I still decline the offer to replace the GPS Head Unit with a used one. This issue arose as soon as I picked up the car, but I never suspected it was a Lexus problem. I initially thought it was a problem with my USB. Therefore, it's not an issue that emerged after months. This implies that the GPS head unit included in the +$80,000 price tag is a brand new part, not a refurbished one.
I think the symptoms worsened after the navigation system was automatically updated a month or two ago, but I'm not sure. I also suspect the USB ports might be causing the issue, but I'm not sure.
I have already wasted a huge amount of time, effort, and gas by visiting the dealership several times and waiting for this problem to be resolved, but it has not been fixed. What I want is to have it replaced with a new one because the issue occurred as soon as I picked it up.
I can't accept replacing GPS head unit with a used, refurbished one.
How about your GPS head unit ?
Few days later after I picked up the car, when I plugged in the USB drive, it didn't work. Of the three USB drives, only one worked. So I thought it might be a problem with my USB drive and moved on. Because I never doubted this expensive luxurious car’s quality.
But very clearly there is a problem with the navigation screen.
Issues:
- The left button on the screen is not working on driving
- The screen turn to black on driving
- The screen is not properly displayed but weird on driving
- It is very hard to connect Bluetooth to my cellphone. I need to try several times "retry," I heard Lexus has a Bluetooth issue. Yes, now I am experiencing it.
After thorough testing with dealershop staff with iphone and andriod phone through 2 days testing, both the staff and service advisor have acknowledged that there is a problem. I still decline the offer to replace the GPS Head Unit with a used one. This issue arose as soon as I picked up the car, but I never suspected it was a Lexus problem. I initially thought it was a problem with my USB. Therefore, it's not an issue that emerged after months. This implies that the GPS head unit included in the +$80,000 price tag is a brand new part, not a refurbished one.
I think the symptoms worsened after the navigation system was automatically updated a month or two ago, but I'm not sure. I also suspect the USB ports might be causing the issue, but I'm not sure.
I have already wasted a huge amount of time, effort, and gas by visiting the dealership several times and waiting for this problem to be resolved, but it has not been fixed. What I want is to have it replaced with a new one because the issue occurred as soon as I picked it up.
I can't accept replacing GPS head unit with a used, refurbished one.
How about your GPS head unit ?
Last edited by kocator; 07-03-24 at 05:06 PM.
#2
Intermediate
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Unusual but not impossible to have an issue with the screen. Hope you get it resolved soon.
And I agree, insist on new unit.
And I agree, insist on new unit.
Last edited by chuckNX; 07-03-24 at 07:59 PM.
#3
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Sounds like a multimedia head unit issue to me. You wouldn’t be the first to get a bad one from the factory.
#4
Driver School Candidate
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Only one of the usb ports in the front is for transferring media. The others are for power. This was what I found in my car. https://www.lexus.com/My-Lexus/resou...ures/usb-ports
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