How many Key Fob are included with new RX?
08-02-23, 01:22 PM
#376
08-02-23, 01:37 PM
#377
Pit Crew
08-02-23, 02:42 PM
#378
Guys we shouldn’t have to justify why we need a second fob. Even if someone has zero need they are still owed a second fob. We paid for the car and we’re promised a second fob in a couple months which did not happen, yet Lexus continues to sell as many new cars as they can and giving those new owners fobs that should be going to us.
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IBen (08-23-23)
08-10-23, 12:37 PM
#379
They fobs are back in stock at the 3rd party suppliers - I wonder if it pays to just buy one and keep it around for an emergency, in case you lose one and the dealer has none?
08-11-23, 06:11 PM
#380
I bought my 2023 RX 350 Luxury in Nov 22. They had a sticker in the window that said the 2nd key fob would be mailed by Toyota, in about 30 days. It is now mid-Aug 23 and Lexus isn't even communicating with customers. This is my 4th RX. I love the car but I will never buy another one because of Lexus' failure to communicate with customers. Why are Hondas being delivered with 2 fobs? Toyota has leverage to get the chips and manufacturing for production of the fobs. They just don't want to eat into their profit. They are forgetting about the number of customers who will desert the brand after this fiasco.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
08-11-23, 06:20 PM
#381
Pole Position
I bought my 2023 RX 350 Luxury in Nov 22. They had a sticker in the window that said the 2nd key fob would be mailed by Toyota, in about 30 days. It is now mid-Aug 23 and Lexus isn't even communicating with customers. This is my 4th RX. I love the car but I will never buy another one because of Lexus' failure to communicate with customers. Why are Hondas being delivered with 2 fobs? Toyota has leverage to get the chips and manufacturing for production of the fobs. They just don't want to eat into their profit. They are forgetting about the number of customers who will desert the brand after this fiasco.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
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Urlik (08-13-23)
08-11-23, 06:25 PM
#382
I bought my 2023 RX 350 Luxury in Nov 22. They had a sticker in the window that said the 2nd key fob would be mailed by Toyota, in about 30 days. It is now mid-Aug 23 and Lexus isn't even communicating with customers. This is my 4th RX. I love the car but I will never buy another one because of Lexus' failure to communicate with customers. Why are Hondas being delivered with 2 fobs? Toyota has leverage to get the chips and manufacturing for production of the fobs. They just don't want to eat into their profit. They are forgetting about the number of customers who will desert the brand after this fiasco.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
I frequently have to use valet parking, so it worries me to turn my only fob over to a parking attendant. Digital key doesn't seem to work well.with Android devices. In fact, my Lexus Tech couldn't even make it work at all.
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Urlik (08-11-23)
08-12-23, 04:52 AM
#383
We got an email Lexus on July 31 2023 stating that "we will provide you with your second key as soon as possible and will notify you by First Class Mail when it becomes available, and provide information on how to obtain your key from your dealer."
No mention of the dealer needing to order the 2nd FOB.
They DID say "any questions, contact the Lexus Brand Engagement Center at 1-800-255-3987". Anyone tried calling that number yet?
No mention of the dealer needing to order the 2nd FOB.
They DID say "any questions, contact the Lexus Brand Engagement Center at 1-800-255-3987". Anyone tried calling that number yet?
08-12-23, 07:14 AM
#384
I agree that if they saw a surge in calls to the 800 number about this issue, maybe they would get moving. The 3rd party suppliers have the key in stock now, so its being produced, why isn't Lexus moving with this?
08-12-23, 09:47 AM
#385
This is the email reply from my salesman at the local Lexus dealer. I bought my RX 350h from him in January of this year. When he was selling me the car he said, the key will be in within the month, and I'll call you to come in and pick it up. Now, nearly 7 months later, this is his email reply to my inquiry yesterday:
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
08-12-23, 09:49 AM
#386
This is the email reply from my salesman at the local Lexus dealer. I bought my RX 350h from him in January of this year. When he was selling me the car he said, the key will be in within the month, and I'll call you to come in and pick it up. Now, nearly 7 months later, this is his email reply to my inquiry yesterday:
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
I’d also let him know your plan to go elsewhere for the new car. Might urge him into action.
08-12-23, 09:59 AM
#387
It's not so much the key at this point as it is the principle. I could buy a key from a 3rd party but that's just letting Lexus and Parker off the hook. If they were selling us all twenty thousand dollar cars it might be ok. But Lexus is not a plain wrap brand. Although not Bentleys and Maybachs, Lexus is still considered a Luxury brand. Better service and treatment should be a given. And the "supply chain" and "logistics" arguments are wearing thin. It's been going on for 3 years. Fix it!
08-12-23, 10:09 AM
#388
This is the email reply from my salesman at the local Lexus dealer. I bought my RX 350h from him in January of this year. When he was selling me the car he said, the key will be in within the month, and I'll call you to come in and pick it up. Now, nearly 7 months later, this is his email reply to my inquiry yesterday:
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
08-12-23, 11:09 AM
#389
Life is often amusing. Glad I could help you, Hunka Hunka
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Elvisfan (08-12-23)
08-13-23, 07:07 AM
#390
This is the email reply from my salesman at the local Lexus dealer. I bought my RX 350h from him in January of this year. When he was selling me the car he said, the key will be in within the month, and I'll call you to come in and pick it up. Now, nearly 7 months later, this is his email reply to my inquiry yesterday:
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
"Actually Lexus will reach out directly through email and mail about when your key will be at the dealership. When you get the info you can call our service dept and schedule a appt to pick up your key and get it programmed."
I'm fed up with the blase' attitude about this from him, the dealership, and Lexus. I wrote him a couple of weeks ago and told him I wanted to be on his list to call as soon as the 24 GX 460 started to arrive. I'm buying one as a second car to take on trips. Now, I will probably use a different salesman or a different dealership when I do buy it. I won't leave Lexus but I will have to make some changes just to make myself feel better, if nothing else.
Don't blame the salesperson or dealer.
This is purely a Lexus corporate issue.
Their communications are horrible so is the corporate customer service lately. Like many other companies they used the pandemic to eliminate customer service and created a condition where company is the King and customers are sheeps.
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