pakoris

Hi All,

New member here from WA state. I brought a 2023 500h. It has cold air package and heated ventilated seats. However, the steering wheel heat function is not there in the multimedia display next to heated seats area. I've called lexus customer support and they confirm it should be there and raised a ticket number for me. This is my first lexus and not the best experiance of knowing missing features.
Anyone else had this issue?

Thanks so much

daryll40

This doesn't sound right. Can you post a photo?

pakoris

Here it is. It's very strange

daryll40

OK, one of two things I am guessing: 1. Maybe your vehicle doesn't have the heated steering wheel. Unlikely. 2. There is some setting that makes the button go away for people who don't want to be bothered with it. Not sure why anyone would use that setting, but perhaps it is a thing.

That being said, does the car window sticker list it as mine does, here, 7th bullet point down under "INTERIOR":

pakoris

It strange as even lexus customer support went through troubleshooting with me. Also, the seat heating is very mild on these? is it normal?

Eagleboy99

Those three dashes about the hot/cold seat icons indicate the amount of heat/cold. AFAIK, ALL 350h's have a heated wheel. At least in Canada.

pakoris

Yes, it's set to full but barely feel the warm seats.

daryll40

You didn’t answer if your window sticker shows heated steering wheel as mine does, above. ??

daryll40

My heated seats almost burn my tookis. It sounds like there is some “winter/not-winter” setting not correctly applied.

pakoris

It doesn't. According to customer service it's part of the cold air package

Julius071

Welcome and congrats on your 500H! I am also in the WA state (Snohomish County) Very interesting that your heating steering wheel is on in the multimedia display. Have you looked into the "Vehicle Customize" setting?! Here is a photo of where it should be, mine is the standard 9" display and seems like you have the upgrade 14" display?!

pakoris

I live in Bothell. So, we should be close. Yes, I looked at multimedia display and it should be next to seat heating according to customer service too. I do have 14" display and looked at customization and can't seem to find anything related to it.

Julius071

Hello neighbor! According to your spec sheet you have the Iridum color because of the extra cost. Let me know if you need assistance via PM on here more than happy to help!

chuuck1e

I do not believe the $100 cold area package includes a heated steering wheel. A heated steering wheel is a $750 option on the RX models where it is available. From looking at the brochure, it does not appear that a heated steering wheel is even available as an option on the 500h (or the 350 FSport). I guess a heated steering wheel is not considered sporty enough for the FSport models.

pakoris

Makes sense, but that's what customer service told me.