Brian...lets do a three way call to the guy. We need to record this.

 

It's just a really odd situation. How do you give a guy back his unit and tell him how to put it back in, then he refuses to believe the installation instructions he should know already because he removed it. I just........ *smacks forehead*..... there are no words.

 

What business is it so I know not to go there to get work done? I live in AZ I'll run down there and charge him a pretty penny and install it in no time.

 

tell him you'll make him a deal. if you can install his cluster on your car you get to keep it.

 

Wow, I'm an LS guy looking for a SC and even I can tell that's a SC cluster.

 

^^^ Thats the best idea i've heard in awhile. Whats the guys number so I can offer the deal to him?

 

Hell I will buy the tach motor if he doesn't want it back. hahaha

 

imo... send it back to him with a link to this THREAD... he has no choice to believe that you are correct with 100000000000000000 sc300 owners backing you up.. lol wierd... I INSTALLED ONE OF YOUR MODDED CLUSTERS AND IT WORKS FINE?>?! WHY NOT HIS!?>>?

my gf is behind me laughing at the picture and she doesnt know crap about cars.. but she knows you need to move that wheel down... -_-

 

 

Even more fail - you ca'nt [sic] spell.

Btw, aye. This guy is a first class moron.

 

No see...I did read your ENTIRE post. The only problem on your end is you're being Short with them. You'd think they'd get it. But he obviously doesn't. You didn't explain WHY they need to use the lever because the cluster won't sit in the proper location unless you do that. Or that the proper location is 12 inches inward from where it is now.

You seriously have to spell it all out. You're responses are short and demanding. Thats what engineers do. YOU understand, they don't. It's like an army commander trying to tell to a far-out abstract painter how to paint a picture.

I was also thinking that you should explain to people before hand that their backlighting may not work afterward, explain why it won't work, and suggest they have you replace it for them. This guy has no clue how a lightbulb works, what parts it's made of, etc. To him it might as well be magical. But he thinks you stole his cluster and sent him back a broken one and it's going be damn hard to change his mind.

There's a reason why when you call computer tech support that they have to ask if the computer is plugged into the power outlet on the wall.

 

+1 BlackFire, 90% of Congress is re-elected, people just love stupid people

 

Tell him he needs to apply lots of KY jelly to it, lights some candles and get the dash in the mood to accept the cluster.

 

If someone pays for the needles but not the back lighting LED's you should as a courtesy replace the 12+yo incandescent bulbs, how expensive would that be?? I would think the couple of dollars would be worth not having to deal with people complain about the backlighting not working when the cluster is returned to them. Also maybe you could remove and reinstall a cluster with step by step CLEAR instructions AND PICTURES then include the printout paper in the box with the cluster you are returning.

 

wow thats ironic, nice spelling... jk