Yes, there is someone else. Us.

 

I mailed off my ecu on the 1st of feb and asked about on the 17th of feb. No answer..... Ill keep this updated as i hear from them or get my ecu back. Wish me luck. Sounds like Ill need it.

 

I still wonder to this day, why they will not answer any emails. It seems to me it would be just bad business, but my luck has always been with them. When I send something off, I have never been in a real rush to get it back. Plus, I have always had another car to drive, so I didn't worry about it.

 

I really hope so...

In all honesty, it does suck driving around without the ability to control the climate lol. But I'm more worried about the lack of communication as opposed to the horrible timeliness of the services... I mean, if they kept in contact step by step, I'd be a completely happy customer, even if it took them a month to fix it.

I am actually pretty happy w/ Lextech lol. In a lot of cases, I understand that lights tend to go bad time to time. With Lextech offering such an impressive warranty, I just wish that their customer service was as impressive.

Unfortunately, I already sent my unit out... I'm hoping that my problems will be fixed w/ Lextech, but if my needles or lights start going out again, I'm definitely going to you guys.

I feel like there should be a support group to ease the pains of lextech customers lol

I do wish you luck... I just hope they get in contact w/ us.

Unfortunately, my SC is my sole daily driver.. I hope I have the same luck that you have!

Thanks for the replies guys. I'm going to wait out this week then... Email them again? I don't know what other options I have, other than going to BBB, going small claims, and at the very end... filing grand larceny charges due to the cost of the two units being over $400.

I'm just hoping for this whole ordeal to be done and over with. I thank everyone here, and I'll update you guys on the progress as well as the warranty fix.

 

1J, I want to give them the benefit of the doubt. They've been awesome to SC owners in the past, and they took care of my cluster years ago (that sounded vaguely naughty, I think).

I did have a thought, though, completely unrelated but on topic. You know those cool new Mercedes night vision instrument clusters... Who's going to take up that gauntlet when they start going sideways? Cause you know they will, and we'll be talking house down payment money to fix them...

Because they are German... Built to last, and generate revenue forever. Wait, that's not quite right.

 

Oh yeah I understand that. They have always been very helpful and I have always been proud of their work, especially their warranty. I have sent back three needles, and had them back in less than two to three weeks. I also wanted to share another experience. I sent them a wrong year of needles to have them changed to blue. I believe they were 95, and they redid them for me to the original red. They looked great. Plus they didn't charge me anything for the service. After this, they replaced a LCD screen for me in my climate control. Turned out great. I did use the TaninAuto one. So far looks like new and have had great success.

Keep in mind that all of you who keep the brightness all the up, this has a tendency to make the needles not last as long, so the research I have read. Again I have never emailed them, to my knowledge, asking about the status. I always had another vehicle to drive.

 

With the brightness to full kill, it should still take years for them to go out. Unfortunately, these are cheap, overseas, eBay, bulk crap led strips and bulbs.

They need to update their turn around to 6 months and start using better communication, otherwise this vendor needs to be removed. I hear nothing but complaints, if this were eBay, Amazon or even a store front they would have been shut down months ago..

 

I heard the company was bought out by some dude and ever since then quality and customer service fell off.
Either way I've been driving around with a dead climate unit and a dead temp needle because I haven't heard a good thing from anyone who's bought a Lextech unit in a while. Personally my mind has already been made up about Lextech as the one thing I hate about purchasing anything online is a lack of communication. If I hand you my money I expect you to answer my emails within 2 business days. Especially if your shipment is late or behind schedule. That kind of practice really should dry up a customer pool fast. And I'm honestly surprised that anyone orders from Lextech with all of the stories posted here on Club Lexus.

 

Man it's like I read a horror story about Lextech every week. Is there anyone that can comprise a history of Lextech? I know OLT was involved at one point way back when. I chose not to send my stuff to them for precisely that reason - no communication. People saying their stuff was gone for months at a time without any rhyme or reason. Another thing - as far from what I gather this is not some big huge company. There should be no reason not to get good customer service.

For what its worth, I sent my cluster to Jason Tanin as well as my climate control. He did a great job on both, even "customized" my auto cluster to make it more manual friendly by blacking out the middle strip and removing O/D bulb. However, his climate LEDs lasted about 5 months before the screen ones burned out (not a huge deal but come on... 5 months?) and my RPM needle lasted about 6 before going. Several background bulbs also started flickering. To his credit, when I contacted Jason on Facebook, he was apologetic and simply requested I send the units back and their lifetime warranty would take care of it. I applaud him for doing customer service right.

Having said that, I was REALLY hoping for more than half a years worth of product for the price I paid. Also, not sure about rest of you, but having aftermarket radio, as well as an SAFC display hooked up in my center console, it's a ***** getting the climate unit out due to all the tiny *** screws that hold the brackets together. Not something I want to be doing every half a year. I'm hoping I just got mine done one a Friday night or something which explains the lifetime of the bulbs.. It's also not cool to have to pay shipping on both items and ****ing hope that UPS/USPS/FedEx doesn't destroy my cluster.

I'm looking for another SC in the near future, and I wouldn't hesitate to use Jason again, simply because he does good work and at least cares enough to make it right if there is a problem. Lextech took over a week just to return my initial email.

 

We are continually making changes and revisions to our LED work and quality of products and I'm fairly certain we have changed methods at least once or twice since you sent your stuff in.

We constantly battle with the quality and longevity of certain LED related products, but assure you we can get your stuff working properly again and looking better than ever whenever you feel like sending it in.

We can also send you a pre-paid shipping label so you aren't out any money. Just give us a call when you want to get it done.

 

^^^^ That s what I like to see, I'll be going this route with mine then..

 

I may be a new friend of Jason soon. My climate control seems to be darkening in the center, so I may have him do his magic and go... Purple!

Jason, do you redo the stereos too? It's the stock Pioneer unit, not the Nakamichi. I didn't remember seeing it on the website.

But when I buy my A4, I will mark you down as a go to for the instrument cluster. I've owned 2, and that damn screen likes do go out (the status screen in the middle). Can you customize that screen in anyway? Like, swap out the red one for a color from the S4 or make it so that you can hook it up to another device (computer, iPod, boost controller, etc?)

Forgive the cross post folks, but I was just excited to see the stuff he can do. I hated the screen pixels burning on that center cluster.

 

The LCD screens we replace all the time on the Audis. We can change the screen color and backlighting color from red to whatever else that's about it.

The stereo LCD screen we can change color on. The individual button lighting is more work than it's worth, but we can replace any burnt out buttons with new bulbs.

 

PINCHE UNDERTAKER!!!

When you repaired the needles & you upgrade to LEDs, are the needles calibrated back to stock or are outta wack??? this is the part that scares me.. But if you have a way to guarantee they will work perfect & I don't have to be removing & resending my units back to you! I will get you to service my Cluster & climate control... I am not too far from your location so shipping would be irrelevant.

 

We are a speedometer repair business so we have equipment to calibrate and test everything.