Lexus and Porsche tie JD Power dependability ratings at #1
02-23-17, 03:22 AM
#16
Pole Position
Six in a row
Well Lexus has done it again with J D Power ranking Lexus for six years in a row #1 in dependability. In 2011 they were ranked #2, 2010 #4, 2009 #3, 2008 #1, and 2007 #2. Add to this #2 in the least expensive to maintain and we all are wise consumers.
http://www.usatoday.com/story/money/...tudy/98239954/
http://twocents.lifehacker.com/the-c...ver-1781639773
http://www.usatoday.com/story/money/...tudy/98239954/
http://twocents.lifehacker.com/the-c...ver-1781639773
02-23-17, 07:34 AM
#17
Lexus Champion
02-23-17, 07:38 AM
#18
Lexus Champion
Some interesting notes:
http://www.jdpower.com/press-release...dability-study
New to the top 10 list of problems reported in 2017 is battery failure. In fact, 44% more owners report a battery failure this year than in 2016. Batteries are the most frequently replaced component not related to normal wear and tear in 3-year-old vehicles at 6.1%—up 1.3 percentage points from 2016.
Toyota (123 PP100) follows (Lexus and Porsche) in the rankings, moving up one rank position from 2016.
Hyundai (133 PP100) is the most improved nameplate in the study, improving by 25 PP100 from 2016. At sixth position (up from 19th in 2016), this is Hyundai’s best-ever ranking in the VDS.
Toyota Motor Corporation models receive 10 of the 18 segment awards, representing the highest number of awards ever received by an individual corporation in the study. These awardees are Lexus ES; Lexus GS; Lexus RX; Toyota Avalon; Toyota Camry; Toyota FJ Cruiser; Toyota Prius; Toyota Prius v; Toyota Sienna; and Toyota Venza. The Toyota Camry has the lowest PP100 score industry-wide.
General Motors models receive four segment awards for the Chevrolet Camaro; Chevrolet Sonic; Chevrolet Silverado HD; and Chevrolet Tahoe.
General Motors models receive four segment awards for the Chevrolet Camaro; Chevrolet Sonic; Chevrolet Silverado HD; and Chevrolet Tahoe.
02-23-17, 08:44 AM
#19
Depends on what those so-called "problems" are. They could be anything from "I don't like the way the shifter works" (sound familiar LOL)? 
to a wheel falling off the car because the lug nuts weren't tight enough. Power doesn't seem to break down the problems by type......Consumer Reports usually does.
to a wheel falling off the car because the lug nuts weren't tight enough. Power doesn't seem to break down the problems by type......Consumer Reports usually does.Lexus seldom agree the interior rattle/bird chirp noise being a problem, 4 of my last 5 Lexus had noise issue. Most of service consults required me to reproduce the problem to them, if they couldn't hear it or they don't agree it is a noise, they refuse to even look at it, some service guys even told me: "that's the car, having some rattle is normal"
My ML 350 had a bird chirp noise occasionally on the driver side, when I asked for fix, Mercedes just took the car, without asking me to reproduce it, the technician drove the car about two hours and found the driver side seat belt clip was not installed correctly, they readjust the clip, put oil in it, and the problem was gone.
TBH, Lexus in general has very reliable engine and electronic parts, Mercedes has less reliability than Lexus, but I really prefer the way Mercedes handle the customer's complain.
When my car has manufacturer warranty, I prefer more problematic Mercedes than most reliable Lexus.
02-23-17, 08:59 AM
#20
What I would be more interested in is what is the dependability and cost of ownership, including regular service and unexpected repairs, over 15 years.
Would also be interesting to see how much automation each manufacturer is using during the assembly process. A robot will do things the same way every time, you just need figure out how to get it to do things right one time and you'll see the defects fall.
Would also be interesting to see how much automation each manufacturer is using during the assembly process. A robot will do things the same way every time, you just need figure out how to get it to do things right one time and you'll see the defects fall.
02-24-17, 12:02 PM
#21
Pole Position
02-24-17, 12:13 PM
#23
I know I spent twice on for an oil change on Mercedes than Lexus.
02-24-17, 06:14 PM
#24
Lexus Fanatic
I'd agree. Short of the Rolls-Bentley class, Porsche probably takes the cake. I've known people who have owned Porsches.....parts/repair/maintenance prices are unbelievable, especially for high-line models.
Hint: Lexus vehicles can sometimes be serviced or repaired at Toyota shops, for significantly less money....as long as the work is not warranty-related or too complex. (Lexus will only reimburse Lexus dealers for warranty work). For minor stuff, though, it's same oil, filters, plugs, and parts as Lexus shops use. I did that myself when I had a Lexus IS300...a friend of mine was the Service Manager at a local Toyota shop, and he invited me to bring it there for non-warranty-related stuff (though I could so some small things on it myself).
I know I spent twice on for an oil change on Mercedes than Lexus.
Last edited by mmarshall; 02-24-17 at 06:21 PM.
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