i got ripped off by Carson!
08-01-08, 08:08 PM
#16
Lexus Champion
Thread Starter
Join Date: Mar 2008
Location: T-Dot Ontario, Canada
Posts: 1,829
Likes: 0
Received 0 Likes
on
0 Posts
Yes, not only would I think twice... I wouldn't do it.
Again, not saying they didn't screw up the shipping; I just think you are unreasonable with a two day wait. Luis said they had the items in stock and would have shipped using the correct carrier w/o waiting for your other package to return to resend to you. Perhaps a miscommunication between you and the vendor on the timing.
I've got years of experience with Carson and haven't ever seen them lie about something like this. They aren't perfect all the time (no one I've ever dealt with is), but they do try hard to make things right when they mess up.
PS yes, I saw your edit where you initially posted that Caesar called you.
Good luck with your neck pads.
Again, not saying they didn't screw up the shipping; I just think you are unreasonable with a two day wait. Luis said they had the items in stock and would have shipped using the correct carrier w/o waiting for your other package to return to resend to you. Perhaps a miscommunication between you and the vendor on the timing.
I've got years of experience with Carson and haven't ever seen them lie about something like this. They aren't perfect all the time (no one I've ever dealt with is), but they do try hard to make things right when they mess up.
PS yes, I saw your edit where you initially posted that Caesar called you.
Good luck with your neck pads.
Last edited by GS430V8; 08-01-08 at 08:20 PM.
08-01-08, 09:41 PM
#17
Forum Administrator
iTrader: (2)
I understand your frustration and yes they screwed up the shipping. No question there. I've got no knowledge of the situation other than what you and Luis have written and you were the one that wrote that Caesar called you, then you edited your post to change your story to match what you'd posted previously.
Your 'not backing down' I think is the thing that excacerbated the sitaution.... you were impatient and wouldn't accept any sort of remediation offered. Instead you chose to make an inflammatory thread and a much bigger deal out of a very small issue than warranted. There was no "rip off"; they simply made a mistake in shipping method. They didn't profit off of the issue and made a good faith effort to get it taken care of, which you didn't accept.
You haven't been a member long and don't know that I take personal action behind the scenes on every single post I see like this. I PM the vendor and ask them to look into the situation and try to resolve it; I did this for you as soon as I saw this thread. I get a lot of details on how things are getting fixed and Carson is top notch at publicly admitting when there is an issue and making things right for our members.
I also only recommend vendors that I have personal (good) experience with, and these guys are one that I'd recommend. I and the rest of the moderator team are volunteers and don't get paid or compensated by our vendors. Only their support to keep the forum and and running free of charge to you and everybody else.
As you've said "end of story" and you are happy with the items you got. If there are other points you want to make in this thread, PM me. I'm going to close it since both you and Carson have stated your point of view.
Your 'not backing down' I think is the thing that excacerbated the sitaution.... you were impatient and wouldn't accept any sort of remediation offered. Instead you chose to make an inflammatory thread and a much bigger deal out of a very small issue than warranted. There was no "rip off"; they simply made a mistake in shipping method. They didn't profit off of the issue and made a good faith effort to get it taken care of, which you didn't accept.
You haven't been a member long and don't know that I take personal action behind the scenes on every single post I see like this. I PM the vendor and ask them to look into the situation and try to resolve it; I did this for you as soon as I saw this thread. I get a lot of details on how things are getting fixed and Carson is top notch at publicly admitting when there is an issue and making things right for our members.
I also only recommend vendors that I have personal (good) experience with, and these guys are one that I'd recommend. I and the rest of the moderator team are volunteers and don't get paid or compensated by our vendors. Only their support to keep the forum and and running free of charge to you and everybody else.
As you've said "end of story" and you are happy with the items you got. If there are other points you want to make in this thread, PM me. I'm going to close it since both you and Carson have stated your point of view.
Thread
Thread Starter
Forum
Replies
Last Post
aWorkOfArt
Site Suggestions & Problems
11
06-21-12 01:02 PM
Threxx
Site Suggestions & Problems
26
01-16-05 10:27 PM
