D2-AUTOSPORT (issue resolved)
03-24-11, 10:36 AM
#17
Driver
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my experience with D2-AutoSport was somewhat similar but not as bad as you. Stephan took forever to send the rims and when he did sent it he forgot the lug nuts. I called him back and he promised to sent me new lugs but in mean while he paid for the temporarily lugs that i got from discount tires. Then next week i got my replacement lugs from him. I mean they did make a mistake but they took care me. I was kind of pissed at the time when he sent the rims late without the lugs but i am over it now. However, they really need to work on the customer service part. Hopefully they will take care of you.
03-24-11, 01:09 PM
#19
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my experience with D2-AutoSport was somewhat similar but not as bad as you. Stephan took forever to send the rims and when he did sent it he forgot the lug nuts. I called him back and he promised to sent me new lugs but in mean while he paid for the temporarily lugs that i got from discount tires. Then next week i got my replacement lugs from him. I mean they did make a mistake but they took care me. I was kind of pissed at the time when he sent the rims late without the lugs but i am over it now. However, they really need to work on the customer service part. Hopefully they will take care of you.
03-24-11, 01:22 PM
#20
Forum Administrator
iTrader: (2)
You can rate the vendor you purchase from via the iTrader system. We have had vendors banned from the forum for repeated sales / non-delivery issues in the past. Having said that this isn't anywhere near the case with D2 who have had hundreds of CL member customers without issue over years. I sympathize / understand your complaint and believe that they'll resolve it. There often is a backstory to issues like this and not enough communication exacerbates the situation for the buyer.
03-24-11, 02:17 PM
#21
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Thanks for the heads up Dave, mistakes do happen and we made one. Rick it was good talking to you today brother, I hope going forward we can earn your business again. 
03-24-11, 04:37 PM
#22
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I was contacted via phone call from D2 today looks like it was an honest mistake. They will be paying for the lugs I ordered and sending me a check for the amount of them I was told. I will post back when I get it to let everyone know
03-31-11, 09:10 PM
#23
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I did recieve a check from D2 for the partial cost of my nug nuts that I ordered from a different vendor. Everything was made right by D2 in my eyes thanks again.
