Help Help! I think Daizen/TM Engineering left out some bushings!
#1
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
I wouldn't kid about this. Check out the picture.
I seem to be missing 4 bushings. if I were to guess, they are the "inner" ones for the upper control arms. I have 4 x CA114 and 4 x CA115 and 2 x CA116. I seem to have all the metal sleeves.
Can anyone confirm this is missing parts?
THIS IS A MAJOR PROBLEM FOR ME, I HAVE EVERYTHING TORN DOWN!
I only have one car and unfortunately, I'm very single right now. WTH!!
I know some of you will say "Call TM Engineering tomorrow." Sure sure, you know I will, knowing that I'm EAST coast time, but that still leaves me without a car today and tomorrow, and during shipping delays! CRAP! This sux a lot!
.
I seem to be missing 4 bushings. if I were to guess, they are the "inner" ones for the upper control arms. I have 4 x CA114 and 4 x CA115 and 2 x CA116. I seem to have all the metal sleeves.
Can anyone confirm this is missing parts?
THIS IS A MAJOR PROBLEM FOR ME, I HAVE EVERYTHING TORN DOWN!
I only have one car and unfortunately, I'm very single right now. WTH!!
I know some of you will say "Call TM Engineering tomorrow." Sure sure, you know I will, knowing that I'm EAST coast time, but that still leaves me without a car today and tomorrow, and during shipping delays! CRAP! This sux a lot!
![Mad](https://www.clublexus.com/forums/images/smilies/mad.gif)
![Thumb Down](https://www.clublexus.com/forums/images/smilies/thumbsdown.gif)
.
#2
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
If this is the kit, then I'm surely missing the bushings in the lower left corner of the kit. ![Frown](https://www.clublexus.com/forums/images/smilies/frown.gif)
http://www.lexus-parts.com/partdetai...bCategoryID=85
.
![Frown](https://www.clublexus.com/forums/images/smilies/frown.gif)
http://www.lexus-parts.com/partdetai...bCategoryID=85
.
#4
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
yes, definitely looks like something is missing
i would email todd@tmengineering.net right the way, i am sure they will take care of it soon
i would email todd@tmengineering.net right the way, i am sure they will take care of it soon
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#9
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Originally Posted by BA_GS400
Todd is on the case and will ship parts.
How can you not love that place? TM Engineering is way cool.
BA
How can you not love that place? TM Engineering is way cool.
BA
Word of advice: Next time you have an issue why don't you contact the person that sold you the parts directly rather than coming on to Club Lexus first? Not everyone is on here 24/7 to address issues. I mean, whatever happened to picking up the phone or sending an e-mail as the quickest way to resolve things?
The reason I am being a bit hard is that by posting on here before you let the vendor resolve the issue is like crying wolf. You just make your life more miserable as well as the vendor because no one knows the full story and can start fabricating thoughts regarding customer service.
I mean sure, TM Engineering was great in addressing the problem and you posted on here, but why waste the time when this could have gotten resolved offline with the SAME RESULTS???
I wish there was some kind of post-it regarding customer-vendor relationships and top on that list is. 1) Resolve issue with vendor first before posting on a public forum....LOL!
I think it's commen sense, but who am I to judge?
![Uhh...](https://www.clublexus.com/forums/images/smilies/1387914497.gif)
Brent
#10
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Originally Posted by 4GRAINR
Not to be "that guy", but I think this would be one of those cases where counting all the parts would have been best before wrenching on the ol' GS. ![Uhh...](https://www.clublexus.com/forums/images/smilies/1387914497.gif)
![Uhh...](https://www.clublexus.com/forums/images/smilies/1387914497.gif)
Don't worry about it, you're not "that guy". I actually did think about that believe it or not, but, there's nothing on the box or online that would give you an indication of what makes a complete kit.
![Frown](https://www.clublexus.com/forums/images/smilies/frown.gif)
Oh well, things are working out ok. I have a loaner vehicle and the parts should be here tomorrow.
#11
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Originally Posted by BA_GS400
Don't worry about it, you're not "that guy". I actually did think about that believe it or not, but, there's nothing on the box or online that would give you an indication of what makes a complete kit.
And, they are in s sealed bag so you would kinda expect it to have gone through some kind of minimal QA.
![Frown](https://www.clublexus.com/forums/images/smilies/frown.gif)
A phone call or e-mail first to the vendor source would have been much better. Remember, it always takes TWO to screw up a relationship.
I am a customer just like everyone else, but I hate airing out "dirty laundry" or at least potential "dirty laundry" before you give the vendor a chance to respond and NOT through public internet forums. JMHO.
I apologize if I seem to be getting on your case, but I have seen this many times already so you are not the first.
Brent
#12
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Bliu, you are so out of line that it's not even really funny. The tone of your post is like you're talking down on me and it's really not even warranted. Most of what you said is incorrect.
Did you not notice that this was not a "bashing thread", it was a call for help and confirmation. There IS a difference. For crying out loud, you'd be upset too if your ONLY ride was down and now you have work and transportation issues. Did you catch that I have no other transportation options?
If you read the post you can see that I DID try calling the shop, and PM'ing the vendor even though it's a weekend and ya cannot necessarily expect to reach them.
Also, in my post I was pretty clear that I **DIDN'T KNOW** if I was missing parts, but I *thought* I was missing parts. It is clearly worded that I was looking for anyone to confirm the parts as a lot of people have done this bushing kit already. Geez man. Lighten up. It's like someone pissed in your wheaties today.
Also, You'll see that there was no UNDUE bad-mouthing of any company, and only reassurance that the problem was being taken care of. So, no damage to TME's or Daizen's reputation, just a stated fact of the parts I had in the kit.
Further, I had thought that someone else had a problem of missing parts in their kit back when they first became available but I couldn't find the thread. (I ordered within just a couple of days of them being on the TME website)
Oh and you know what, the results AREN'T the same as if I had waited until Monday at noon to call TME, but, I guess you can't see the goodness that has happened by this thread and my PMing of TME online here. (I got a quick confirmation of issue, and quicker shipment of parts over waiting until Monday at noon)
Thanks for ruining my night.
Now that I'm off the soapbox provided by Bliu, I'll just re-affirm my THANKS to those who helped with their responses yesterday.
BA
.
Did you not notice that this was not a "bashing thread", it was a call for help and confirmation. There IS a difference. For crying out loud, you'd be upset too if your ONLY ride was down and now you have work and transportation issues. Did you catch that I have no other transportation options?
If you read the post you can see that I DID try calling the shop, and PM'ing the vendor even though it's a weekend and ya cannot necessarily expect to reach them.
Also, in my post I was pretty clear that I **DIDN'T KNOW** if I was missing parts, but I *thought* I was missing parts. It is clearly worded that I was looking for anyone to confirm the parts as a lot of people have done this bushing kit already. Geez man. Lighten up. It's like someone pissed in your wheaties today.
Also, You'll see that there was no UNDUE bad-mouthing of any company, and only reassurance that the problem was being taken care of. So, no damage to TME's or Daizen's reputation, just a stated fact of the parts I had in the kit.
Further, I had thought that someone else had a problem of missing parts in their kit back when they first became available but I couldn't find the thread. (I ordered within just a couple of days of them being on the TME website)
Oh and you know what, the results AREN'T the same as if I had waited until Monday at noon to call TME, but, I guess you can't see the goodness that has happened by this thread and my PMing of TME online here. (I got a quick confirmation of issue, and quicker shipment of parts over waiting until Monday at noon)
Thanks for ruining my night.
Now that I'm off the soapbox provided by Bliu, I'll just re-affirm my THANKS to those who helped with their responses yesterday.
BA
.
Originally Posted by BLiu
Glad things worked out.
Word of advice: Next time you have an issue why don't you contact the person that sold you the parts directly rather than coming on to Club Lexus first? Not everyone is on here 24/7 to address issues. I mean, whatever happened to picking up the phone or sending an e-mail as the quickest way to resolve things?
The reason I am being a bit hard is that by posting on here before you let the vendor resolve the issue is like crying wolf. You just make your life more miserable as well as the vendor because no one knows the full story and can start fabricating thoughts regarding customer service.
I mean sure, TM Engineering was great in addressing the problem and you posted on here, but why waste the time when this could have gotten resolved offline with the SAME RESULTS???
I wish there was some kind of post-it regarding customer-vendor relationships and top on that list is. 1) Resolve issue with vendor first before posting on a public forum....LOL!
I think it's commen sense, but who am I to judge?
Brent
Word of advice: Next time you have an issue why don't you contact the person that sold you the parts directly rather than coming on to Club Lexus first? Not everyone is on here 24/7 to address issues. I mean, whatever happened to picking up the phone or sending an e-mail as the quickest way to resolve things?
The reason I am being a bit hard is that by posting on here before you let the vendor resolve the issue is like crying wolf. You just make your life more miserable as well as the vendor because no one knows the full story and can start fabricating thoughts regarding customer service.
I mean sure, TM Engineering was great in addressing the problem and you posted on here, but why waste the time when this could have gotten resolved offline with the SAME RESULTS???
I wish there was some kind of post-it regarding customer-vendor relationships and top on that list is. 1) Resolve issue with vendor first before posting on a public forum....LOL!
I think it's commen sense, but who am I to judge?
![Uhh...](https://www.clublexus.com/forums/images/smilies/1387914497.gif)
Brent
Last edited by BA_GS400; 07-24-06 at 04:57 PM.
#13
Former Vendor
iTrader: (3)
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
FYI:
I agree with BA_GS400- you found something amiss with your bushings so you called out for help - nothing wrong with that. In fact, I called up Todd when I saw this last night to see if he was aware of the issue. He said he got your e-mail and was working on it.![Smilie](https://www.clublexus.com/forums/images/smilies/smile.gif)
Gotta look out for my CL fam!
And for the record, the bushing miscount most likely happened at Daizen, not with TM Engineering. Todd is way way way too busy to be messing around with random boxes of Daizen bushings. Believe me. That guy works everyday.
I agree with BA_GS400- you found something amiss with your bushings so you called out for help - nothing wrong with that. In fact, I called up Todd when I saw this last night to see if he was aware of the issue. He said he got your e-mail and was working on it.
![Smilie](https://www.clublexus.com/forums/images/smilies/smile.gif)
Gotta look out for my CL fam!
And for the record, the bushing miscount most likely happened at Daizen, not with TM Engineering. Todd is way way way too busy to be messing around with random boxes of Daizen bushings. Believe me. That guy works everyday.
#14
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Originally Posted by BA_GS400
Bliu, you are so out of line that it's not even really funny. The tone of your post is like you're talking down on me and it's really not even warranted. Most of what you said is incorrect.
Did you not notice that this was not a "bashing thread", it was a call for help and confirmation. There IS a difference. For crying out loud, you'd be upset too if your ONLY ride was down and now you have work and transportation issues. Did you catch that I have no other transportation options?
If you read the post you can see that I DID try calling the shop, and PM'ing the vendor even though it's a weekend and ya cannot necessarily expect to reach them.
Also, in my post I was pretty clear that I **DIDN'T KNOW** if I was missing parts, but I *thought* I was missing parts. It is clearly worded that I was looking for anyone to confirm the parts as a lot of people have done this bushing kit already. Geez man. Lighten up. It's like someone pissed in your wheaties today.
Also, You'll see that there was no UNDUE bad-mouthing of any company, and only reassurance that the problem was being taken care of. So, no damage to TME's or Daizen's reputation, just a stated fact of the parts I had in the kit.
Further, I had thought that someone else had a problem of missing parts in their kit back when they first became available but I couldn't find the thread. (I ordered within just a couple of days of them being on the TME website)
Oh and you know what, the results AREN'T the same as if I had waited until Monday at noon to call TME, but, I guess you can't see the goodness that has happened by this thread and my PMing of TME online here. (I got a quick confirmation of issue, and quicker shipment of parts over waiting until Monday at noon)
Thanks for ruining my night.
Now that I'm off the soapbox provided by Bliu, I'll just re-affirm my THANKS to those who helped with their responses yesterday.
BA
.
Did you not notice that this was not a "bashing thread", it was a call for help and confirmation. There IS a difference. For crying out loud, you'd be upset too if your ONLY ride was down and now you have work and transportation issues. Did you catch that I have no other transportation options?
If you read the post you can see that I DID try calling the shop, and PM'ing the vendor even though it's a weekend and ya cannot necessarily expect to reach them.
Also, in my post I was pretty clear that I **DIDN'T KNOW** if I was missing parts, but I *thought* I was missing parts. It is clearly worded that I was looking for anyone to confirm the parts as a lot of people have done this bushing kit already. Geez man. Lighten up. It's like someone pissed in your wheaties today.
Also, You'll see that there was no UNDUE bad-mouthing of any company, and only reassurance that the problem was being taken care of. So, no damage to TME's or Daizen's reputation, just a stated fact of the parts I had in the kit.
Further, I had thought that someone else had a problem of missing parts in their kit back when they first became available but I couldn't find the thread. (I ordered within just a couple of days of them being on the TME website)
Oh and you know what, the results AREN'T the same as if I had waited until Monday at noon to call TME, but, I guess you can't see the goodness that has happened by this thread and my PMing of TME online here. (I got a quick confirmation of issue, and quicker shipment of parts over waiting until Monday at noon)
Thanks for ruining my night.
Now that I'm off the soapbox provided by Bliu, I'll just re-affirm my THANKS to those who helped with their responses yesterday.
BA
.
![Big Grin](https://www.clublexus.com/forums/images/smilies/biggrin.gif)
Let's break down your post Mr. SoapBox....
Originally Posted by BA_GS400
Help! Help! I think Daizen/TM Engineering left out some bushings!
Originally Posted by BA_GS400
I wouldn't kid about this. Check out the picture.
I seem to be missing 4 bushings. if I were to guess, they are the "inner" ones for the upper control arms. I have 4 x CA114 and 4 x CA115 and 2 x CA116. I seem to have all the metal sleeves.
Can anyone confirm this is missing parts?
I seem to be missing 4 bushings. if I were to guess, they are the "inner" ones for the upper control arms. I have 4 x CA114 and 4 x CA115 and 2 x CA116. I seem to have all the metal sleeves.
Can anyone confirm this is missing parts?
Bottom line: Your answer is a phone call away yet you didn't even give TMEngineering the courtesy of answering you back while POSTING ON A SUNDAY. Did you stop to think that maybe they don't work on Sunday? Is that their fault? They sold you the parts but it was Daizen that manufactures and boxes them. The least you could do is give your vendor a chance to resolve the situation. This was all I was trying to get across to you, but instead you chose to bite back at me. So there is more...
![Smilie](https://www.clublexus.com/forums/images/smilies/smile.gif)
Originally Posted by BA_GS400
THIS IS A MAJOR PROBLEM FOR ME, I HAVE EVERYTHING TORN DOWN!
I only have one car and unfortunately, I'm very single right now. WTH!!
I only have one car and unfortunately, I'm very single right now. WTH!!
Hmmm...WTH is a pretty strong word for a non-bashing post...LOL!
But I digress: As someone previously pointed out....Let me get this straight...YOU TORE DOWN YOUR CAR BEFORE you even looked at your parts?????
![Egads!](https://www.clublexus.com/forums/images/smilies/pat.gif)
Now, the above, is of course your God-given right to install car parts. You want to do it that way, that's great - more power to you. But, again, please, the fact that you are stuck and you have no car, is YOUR FAULT for not verifying the parts first before taking apart your car...again, common sense. Remember, just because no one is posting this does not mean it does not make sense. So, yes, it is a major problem and it is your problem. But by posting here, you make it TMEngineering's fault...
Originally Posted by BA_GS400
I know some of you will say "Call TM Engineering tomorrow." Sure sure, you know I will, knowing that I'm EAST coast time, but that still leaves me without a car today and tomorrow, and during shipping delays! CRAP! This sux a lot!
![Mad](https://www.clublexus.com/forums/images/smilies/mad.gif)
![Thumb Down](https://www.clublexus.com/forums/images/smilies/thumbsdown.gif)
All I said in the last two posts was a suggestion. Next time, think twice before posting a frantic "drama queen" post of desparation because you had some $99 parts missing. God, I hate to see what it's like when you spend a couple grand on a bodykit installation or suspension parts....I would definitely NOT want to be in that vendor's shoes that sells you stuff... LOL!
![EEK!](https://www.clublexus.com/forums/images/smilies/eek1.gif)
PS: You should thank me as well because I helped you out too yesterday.
![Wink](https://www.clublexus.com/forums/images/smilies/wink.gif)
Last edited by BLiu; 07-24-06 at 10:59 PM.
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