Suspension and Brakes Springs, shocks, coilovers, sways, braces, brakes, etc.

Lexus wants to deny my Brake TSB recall claim!

Thread Tools
 
Search this Thread
 
Old 12-05-07, 08:42 AM
  #31  
ISF_GG
Lexus Champion
iTrader: (2)
 
ISF_GG's Avatar
 
Join Date: May 2007
Location: CA
Posts: 2,167
Received 8 Likes on 6 Posts
Default

Originally Posted by Joeb427
At 30K your brake pads are probably shot.
If so how are you going to complain about brake dust now?Especially when you brought the car in for brake noise.
I can't blame the dealer for not going with a brake pad TSB if that's the case.
Maybe if you have bought a few cars and/or had your car serviced by that dealer,they may look the other way and do the TSB.
I have to agree with Joeb427. You probably need a complete brake job, pads, rotors, etc. That's not covered by the TSB.
Old 12-05-07, 10:40 AM
  #32  
i3urton
Lexus Test Driver
 
i3urton's Avatar
 
Join Date: Jul 2007
Location: ca
Posts: 1,125
Received 1 Like on 1 Post
Default

try a different dealer and print out the tsib report..
Old 12-05-07, 12:01 PM
  #33  
Mski71
Driver School Candidate
 
Mski71's Avatar
 
Join Date: Aug 2006
Location: VA
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Default

The reason why you are getting this squealing noise is because the pads have worn down too far. On the pad, there is a metal piece that is kinda like an indicator. Once the pad wears out to far and has gotten to the metal, it will rub against the rotor and cause a squealing. Telling you that it's time to replace the pad.

My pads lasted till 27k until the squealing started. I too tried to get my TSIB done but the dealorship said no. I talked to Corporate and they said No too. I had bought my IS350 used at 23K miles so I didn't know about the TSIB till recent. So I found the DIY for the brakes on this forum and installed new ones myself. It was very easy.
Old 12-05-07, 06:19 PM
  #34  
S54toIS350
Lexus Champion
Thread Starter
 
S54toIS350's Avatar
 
Join Date: Mar 2006
Location: California
Posts: 1,674
Likes: 0
Received 0 Likes on 0 Posts
Default

Just got a call from the service dealer. The serviceman advised that the pads and rotors need to be replaced, and that it is going to cost me about $800 bucks.

He said the TSB would not be in effect because the pads are gone and now its metal on metal. I notified him that the brakes started to squeal at 7k miles. I notified him that I don't have time to take my car into service like most people; my work keeps me more than occupied during business hours. This is why I picked Lexus over any other manufacture because of the outstanding reliability of the vehicle.

To make it worst, all my door locks are not functioning, the electronics. The serviceman tried to blame it on my window tints Saying they probably disconnected something when they installed the tints and now it came loose or off. I told him I got the tints installed the 2nd day I picked up the car! Almost TWO years ago!!

I already called corporate regarding all issues with the car and at this point I feel that the dealer is trying to point the finger at me for everything that is wrong with the car. Everything is now documented and they will have a specialist call me within the next 24-48 hours.
Old 12-05-07, 06:31 PM
  #35  
Hartawan
Former Vendor
iTrader: (1)
 
Hartawan's Avatar
 
Join Date: Dec 2005
Location: S.CA
Posts: 4,101
Likes: 0
Received 1 Like on 1 Post
Default

Haha good luck with that, if I were you, go to another dealership.
Old 12-05-07, 09:28 PM
  #36  
Evitzee
Lexus Champion
 
Evitzee's Avatar
 
Join Date: Sep 2006
Location: Hill Country, TX
Posts: 3,102
Likes: 0
Received 8 Likes on 6 Posts
Default

Originally Posted by S54toIS350
Just got a call from the service dealer. The serviceman advised that the pads and rotors need to be replaced, and that it is going to cost me about $800 bucks.

He said the TSB would not be in effect because the pads are gone and now its metal on metal. I notified him that the brakes started to squeal at 7k miles. I notified him that I don't have time to take my car into service like most people; my work keeps me more than occupied during business hours. This is why I picked Lexus over any other manufacture because of the outstanding reliability of the vehicle.

To make it worst, all my door locks are not functioning, the electronics. The serviceman tried to blame it on my window tints Saying they probably disconnected something when they installed the tints and now it came loose or off. I told him I got the tints installed the 2nd day I picked up the car! Almost TWO years ago!!

I already called corporate regarding all issues with the car and at this point I feel that the dealer is trying to point the finger at me for everything that is wrong with the car. Everything is now documented and they will have a specialist call me within the next 24-48 hours.
It's not Lexus' fault that you are so busy you can't get the car is for service. The brakes are worn out, you'll have to replace them. They are not covered by the warranty. ALL of us lead busy lives, but you have to make time to get the necessary things done.

If the battery is disconnected you'll lose functionality of the window controls (not sure if it affects the door locks or not). Look at the owner's manual and do a reset of the window controls and see if it doesn't fix the problem. It not they will be covered by the factory warranty.

You are driving a $40k automobile, there will be expenses in maintaining it. If you honestly can't afford it, step down to a Toyota or Scion. Sorry for the 'tough love'.
Old 12-05-07, 10:09 PM
  #37  
S54toIS350
Lexus Champion
Thread Starter
 
S54toIS350's Avatar
 
Join Date: Mar 2006
Location: California
Posts: 1,674
Likes: 0
Received 0 Likes on 0 Posts
Default

Brakes going out at less than 30k miles to the point where it is completely un drivable? Sounds to me like poor brake design.

My M3 had original brake pads on the car when it was sold at 80k. My friends 997 C4S has 25k on the odometer and has 80% pad left. My Audi S4 with over 40k miles on it has 50% brake pad left. My 2006 IS 350 with less than 30k miles has shot out brake pads AND rotors? UNACCEPTABLE!

Need I remind, that I do a lot of freeway driving and use paddle to down shift and slow down. I don't drive like your average soccer mom who slams on the brakes.

I don't care about cost of maintainence. If I knew my Lexus had the reliability of a Ford Focus I would have Opted to purchase another BMW. Right after the first service the car started to squeal, and the rear dash started to rattle.

Hate to say it, but if this is the case, I'll never purchase another Lexus again, as far as I'm concern my IS is a POS.
Old 12-05-07, 10:15 PM
  #38  
sonyman
Lexus Test Driver
 
sonyman's Avatar
 
Join Date: May 2005
Location: International
Posts: 1,405
Likes: 0
Received 3 Likes on 3 Posts
Default

Originally Posted by S54toIS350
Brakes going out at less than 30k miles to the point where it is completely un drivable? Sounds to me like poor brake design.

My M3 had original brake pads on the car when it was sold at 80k. My friends 997 C4S has 25k on the odometer and has 80% pad left. My Audi S4 with over 40k miles on it has 50% brake pad left. My 2006 IS 350 with less than 30k miles has shot out brake pads AND rotors? UNACCEPTABLE!

Need I remind, that I do a lot of freeway driving and use paddle to down shift and slow down. I don't drive like your average soccer mom who slams on the brakes.

I don't care about cost of maintainence. If I knew my Lexus had the reliability of a Ford Focus I would have Opted to purchase another BMW. Right after the first service the car started to squeal, and the rear dash started to rattle.

Hate to say it, but if this is the case, I'll never purchase another Lexus again, as far as I'm concern my IS is a POS.
That's fine. More brake pads for legitimate TSIB claims then.
Old 12-06-07, 03:36 AM
  #39  
Joeb427
Lexus Fanatic
iTrader: (1)
 
Joeb427's Avatar
 
Join Date: Aug 2007
Location: SC
Posts: 11,670
Received 17 Likes on 16 Posts
Default

Originally Posted by S54toIS350

My M3 had original brake pads on the car when it was sold at 80k



My 2006 IS 350 with less than 30k miles has shot out brake pads AND rotors? UNACCEPTABLE!

I don't care about cost of maintenance.

.
Trying to rip off the dealer for a brake job is also UNACCEPTABLE! .


If you really don't care about the cost of maintenance why are you trying to ripoff the dealer?

30-35K and needing brake pads is not unusual.
.I'm finding it very hard to believe you had pads last 80K miles on an M3.
Old 12-06-07, 04:50 AM
  #40  
IAMJAVEDG
Lexus Champion
iTrader: (5)
 
IAMJAVEDG's Avatar
 
Join Date: Oct 2007
Location: FL
Posts: 2,735
Likes: 0
Received 0 Likes on 0 Posts
Default

gotta get my pads changed in the front! brake dust like a ****!
Old 12-06-07, 06:06 AM
  #41  
Evitzee
Lexus Champion
 
Evitzee's Avatar
 
Join Date: Sep 2006
Location: Hill Country, TX
Posts: 3,102
Likes: 0
Received 8 Likes on 6 Posts
Default

Originally Posted by S54toIS350
Hate to say it, but if this is the case, I'll never purchase another Lexus again, as far as I'm concern my IS is a POS.
I guess this was the gist of your original post, i.e. you just don't like the IS and were looking for some reason to trash it. So you've said it, the IS is a POS. Now what?
Old 12-06-07, 07:47 AM
  #42  
Gernby
Lexus Champion
iTrader: (1)
 
Gernby's Avatar
 
Join Date: Jul 2006
Location: CA
Posts: 3,844
Likes: 0
Received 2 Likes on 2 Posts
Default

Originally Posted by S54toIS350
The brakes had excessive dust from the beginning, I just never cared enough to take it in for something so simple as cleaning the brakes.
If you didn't care, please quit complaining about it.

Originally Posted by S54toIS350
The brakes also made noise at 8k, again that is not worth taking time out of my day to take the car in. Now at this point it is extremely loud and unbearable, so I am forced to take it in.
Did you expect Lexus to come fix your brakes in your parking lot or something? This is rediculous!

Originally Posted by S54toIS350
I don't mind paying for a brake job, but I also don't think its normal for brakes to go out at 25k either, especially when I don't drive much. If the issue was excessive wear from the beginning, why not get the TSB done? I'd be stupid not to.
I was quite impressed that I was able to get 24K miles out of my pads before they hit the indicators (squeal tabs). I've never gotten that much before. Besides, why are you saying "especially when I don't drive much" when you've already stated that you've driven 30K miles.
Old 12-06-07, 08:03 AM
  #43  
Gernby
Lexus Champion
iTrader: (1)
 
Gernby's Avatar
 
Join Date: Jul 2006
Location: CA
Posts: 3,844
Likes: 0
Received 2 Likes on 2 Posts
Default

Originally Posted by S54toIS350
Just got a call from the service dealer. The serviceman advised that the pads and rotors need to be replaced, and that it is going to cost me about $800 bucks.
You really should just have the pads replaced without even getting your rotors turned. This is definitely a case where the dealer is taking advantage of your situation. You could do this work yourself in an hour with simple hand tools and a jack. The pads are about $70, and the rotors are about $300 (I think).

Originally Posted by S54toIS350
He said the TSB would not be in effect because the pads are gone and now its metal on metal. I notified him that the brakes started to squeal at 7k miles. I notified him that I don't have time to take my car into service like most people; my work keeps me more than occupied during business hours. This is why I picked Lexus over any other manufacture because of the outstanding reliability of the vehicle.
Seems to me like you "notifying" him about how long there's been a problem, and that you just didn't do what you should have done about it, is really just an admission of your own guilt. If you think this issue is a reliability problem, then you really have a lot to learn about cars. Your brakes did not fail.

Originally Posted by S54toIS350
To make it worst, all my door locks are not functioning, the electronics. The serviceman tried to blame it on my window tints Saying they probably disconnected something when they installed the tints and now it came loose or off. I told him I got the tints installed the 2nd day I picked up the car! Almost TWO years ago!!
The service man is probably right about this. The door panels really should be removed to tint the windows, and it wouldn't surprise me one bit if the tint installer didn't fully seat the plug. It might have taken a couple years for it to wiggle out. Do the door lock using the button on the outer door handle, or by the remote? If so, then I would be willing to bet money that the plug came loose.

Originally Posted by S54toIS350
I already called corporate regarding all issues with the car and at this point I feel that the dealer is trying to point the finger at me for everything that is wrong with the car. Everything is now documented and they will have a specialist call me within the next 24-48 hours.
At this point, it seems like everything IS your fault.
Old 12-06-07, 08:09 AM
  #44  
Gernby
Lexus Champion
iTrader: (1)
 
Gernby's Avatar
 
Join Date: Jul 2006
Location: CA
Posts: 3,844
Likes: 0
Received 2 Likes on 2 Posts
Default

Originally Posted by S54toIS350
Brakes going out at less than 30k miles to the point where it is completely un drivable? Sounds to me like poor brake design.
After doing my own brake work on every car I've owned (8 Hondas, 1 Lincoln, and 1 Chevy), I feel strongly that the design of the brake system on the IS350 is top notch. You're just have rediculous expectations.

Originally Posted by S54toIS350
I don't care about cost of maintainence. If I knew my Lexus had the reliability of a Ford Focus I would have Opted to purchase another BMW. Right after the first service the car started to squeal, and the rear dash started to rattle.
Jeesh ... does the whiney stuff ever stop? You haven't mentioned a single reliability issue at all.

Originally Posted by S54toIS350
Hate to say it, but if this is the case, I'll never purchase another Lexus again, as far as I'm concern my IS is a POS.
Please don't buy another Lexus.
Old 12-06-07, 08:15 AM
  #45  
Katin2
Lead Lap
 
Katin2's Avatar
 
Join Date: Jan 2007
Location: CA
Posts: 477
Likes: 0
Received 1 Like on 1 Post
Default

Originally Posted by Joeb427
Trying to rip off the dealer for a brake job is also UNACCEPTABLE! .


If you really don't care about the cost of maintenance why are you trying to ripoff the dealer?

30-35K and needing brake pads is not unusual.
.I'm finding it very hard to believe you had pads last 80K miles on an M3.
Stop trying to nickel and dime the dealer... Sack up and fork out the money to pay for your car. Great way to take care of your car

Just sell your lexus now.. Do us all a favor


Quick Reply: Lexus wants to deny my Brake TSB recall claim!



All times are GMT -7. The time now is 01:05 PM.