Lexus wants to deny my Brake TSB recall claim!
12-06-07, 01:12 PM
#61
I'm not the free loading type, never has the excuse of getting free service for my incompetence ever crossed my mind. I am frustrated because I feel that there is something faulty with the brake system on these cars to cause the pads to wear out prematurely. I have numerous clients in the automotive industry who will swap out the pads with no charge, that is never going to be the issue. However, having the dealer tell me that the ROTORS needs to be replaced as well, now that I have a problem with, especially when they tried to sell me on a discount if I bought the pads also; thats Coercion.
Right now I sense that they are trying to BS me, and they are not going to get away with that. I'm not some chick who's daddy bought me a car for me to drive around. What is really suspicious is when they informed me that it "could" be the tint shop that screwed up the door lock. They stated that, if they start to open the panel and discover that it was the tint shop who failed to connect the plugs properly, they will charge me for the repairs. Its all about wording; from what they stated, I pretty much have NO choice. If I say no, don't open it up I'm screwed. If I say, "yea go open it up." They can EASILY come back and tell me its the tint shop's fault. Of course, I will demand proof and that they fill out an affidavit accusing the tint shop for me to forward to the tint shop to seek reinbursement.
If they fail to comply, my attorney will be notified. I'm sure he can dig up some beef about Keys Lexus. He already reviewed the TSB's and will get back to me later today.
Whats really sad is that I alone bought 3 cars from this car dealership group. Two Toyota's, one for my mom and other for dad, and now I have the lexus. Well, this will be the last transaction I will have with this automotive group and I will write a thourough letter to the owner and the dealership management regarding my experience.
Right now I sense that they are trying to BS me, and they are not going to get away with that. I'm not some chick who's daddy bought me a car for me to drive around. What is really suspicious is when they informed me that it "could" be the tint shop that screwed up the door lock. They stated that, if they start to open the panel and discover that it was the tint shop who failed to connect the plugs properly, they will charge me for the repairs. Its all about wording; from what they stated, I pretty much have NO choice. If I say no, don't open it up I'm screwed. If I say, "yea go open it up." They can EASILY come back and tell me its the tint shop's fault. Of course, I will demand proof and that they fill out an affidavit accusing the tint shop for me to forward to the tint shop to seek reinbursement.
If they fail to comply, my attorney will be notified. I'm sure he can dig up some beef about Keys Lexus. He already reviewed the TSB's and will get back to me later today.
Whats really sad is that I alone bought 3 cars from this car dealership group. Two Toyota's, one for my mom and other for dad, and now I have the lexus. Well, this will be the last transaction I will have with this automotive group and I will write a thourough letter to the owner and the dealership management regarding my experience.
There is nothing wrong with your brake system. The manual states they are high fricton pads and rotors and lists the life expectency of the pads at 20k and the rotors at 50k depending on driving conditions. Since you have no pad left... the rotors have all ready been damaged. Unfortunatly you only have youself to blame for that one. Going after the dealership like it is thier fault is only going to hurt you, not them.
The other items should be resolved under warranty..... unless you get a lawyer involved for the brake job... then they will just refuse everything assuming you can't be pleased anyway.
12-06-07, 01:44 PM
#62
Sorry if I don't have time to visit the dealership like some folks. 
I'm not **** enough to take time out of my busy day to take my car to the dealer because of "excessive" brake dust. Hell, if it bothers me that much I'll pay the guy who washes my car every week another $10 bucks.
I'm not **** enough to take time out of my busy day to take my car to the dealer because of "excessive" brake dust. Hell, if it bothers me that much I'll pay the guy who washes my car every week another $10 bucks.
Replacing the pads just happens to be the only way they can address the dust problem. If they could somehow modify your existing brakes in a cost effective manner, they would have done that as the TSIB. It is NOT a TSIB for getting free brakes once your's are worn.
And if you can't find the time to take the car in when you think there's a problem with your brakes, how are you going to have time when something really bad happens when your brakes finally give out? If you are so busy that you can't bother going to the dealer and servicing a car, you should just hire a car service to drive you around as you surely can afford that if your time is indeed so valuable. Otherwise, spend the 1 day every 3 months and get your car serviced properly.
12-06-07, 01:53 PM
#63
Lexus Champion
Thread Starter
Join Date: Mar 2006
Location: California
Posts: 1,674
Likes: 0
Received 0 Likes
on
0 Posts
The Attorney is a friend of mine of 9 years.
12-06-07, 01:56 PM
#64
Lexus Test Driver
Join Date: Oct 2006
Location: Dallas, TX
Posts: 1,170
Likes: 0
Received 0 Likes
on
0 Posts
I still don't understand why you just won't take your car for a second opinion
12-06-07, 02:02 PM
#66
Lead Lap
Join Date: Nov 2005
Location: TX
Posts: 536
Likes: 0
Received 0 Likes
on
0 Posts
at least some of you guys get loaners.. i gotta get someone to pick me up and my trip is about 1h30m each time i need to go to the damn dealer.. she's prolly out of driving distance also.. just a thought
12-06-07, 02:09 PM
#69
Didn't you need to have the oil changed at some point? That would have been a convenient time to take it in.
12-06-07, 02:24 PM
#71
Lexus Test Driver
Join Date: Oct 2006
Location: Dallas, TX
Posts: 1,170
Likes: 0
Received 0 Likes
on
0 Posts
12-06-07, 02:46 PM
#73
12-06-07, 02:51 PM
#74
