Brake TSIB for 2008 Owners Finally Released!
10-29-09, 02:07 PM
#106
Lexus Fanatic
.
10-29-09, 03:23 PM
#108
Lexus Fanatic
10-30-09, 09:49 AM
#111
Lexus Fanatic
10-30-09, 11:11 AM
#112
IS250.
There was something else that was annoying me. I'm getting this ticking noise coming underneath the steering wheel on my car and the loaner car has it too. It's even louder on the loaner, it sounded like a clip or hard plastic sound but very sharp. I think '08 models have this common noise. I brought this up to the service but mine isn't that loud.
There was something else that was annoying me. I'm getting this ticking noise coming underneath the steering wheel on my car and the loaner car has it too. It's even louder on the loaner, it sounded like a clip or hard plastic sound but very sharp. I think '08 models have this common noise. I brought this up to the service but mine isn't that loud.
10-30-09, 01:03 PM
#113
Lexus Fanatic
IS250.
There was something else that was annoying me. I'm getting this ticking noise coming underneath the steering wheel on my car and the loaner car has it too. It's even louder on the loaner, it sounded like a clip or hard plastic sound but very sharp. I think '08 models have this common noise. I brought this up to the service but mine isn't that loud.
There was something else that was annoying me. I'm getting this ticking noise coming underneath the steering wheel on my car and the loaner car has it too. It's even louder on the loaner, it sounded like a clip or hard plastic sound but very sharp. I think '08 models have this common noise. I brought this up to the service but mine isn't that loud.
11-24-09, 05:43 AM
#115
Lead Lap
Join Date: Dec 2008
Location: MD
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I just got my safety recall notice for the mats. I thought I would get the brake TSIB done too in one shot.
If I run into this (not sure if I will - my 2008 IS 350 right around 17k miles - and was bought new in January), is the $130 he was quoted reasonable. Anybody have a picture of the deep groove I should expect to see?
what are chances that paperwork shows new pads, but old pads might be installed? any easy way to check this without taking tires off?
Ok I'm pissed. I got my brake TSIB done about 3 weeks ago and every week I'm still getting brake dust afterward, actually more than before. I checked my paperwork from dealer and what do you know....they put on new pads but they're not low brake dust. They are the same ones as before. I'm beginning to be unhappy with this dealer.
11-24-09, 07:58 AM
#116
Lexus Fanatic
12-02-09, 06:56 PM
#118
I just called the dealership to schedule my appointment and they told me the TSB has expired and that they won't honor the TSB. Anyone heard of this or been told this before?
This is how the phone call went after being transferred to the service dept:
Hello, this is _____, how can i help you?
Me: Hi, I would like to schedule an appt for the TSB regarding my dusty Brakes for my 08 IS350 with the less dusty pads please.
SA: I'm sorry sir, that TSB is no longer available as it has expired.
Me:?????, um, I took my car in when it had 5k miles and Brian who was my service advisor told me the TSB was not available for the 08. I then called when I had 10k miles and spoke with Brian again and said it was still not available, now at 15k miles i noticed in CL and myis the list of TSB has included the 08's as being eligible for the replacement pads.
SA: Hold on while I talk to my head tech.....after waiting a few minutes he says, sorry, we don't do them anymore as the TSB expired. He was kind enough to take my number down and offered a call back after speaking with my original SA. (I told the SA who I was on the phone with to talk to Brian. brian was suppose to call me when my car qualified and that I spoke with him twice and asked to check the records as I was not lying or stating info out of my ***)
5 minutes later, Brian the original SA calls back asking me to bring my car in for the brake pad replacements. He did warn me the pads would not perform as well as they do not grab or brake as well as the originals. I told him that would be fine.
Wish me luck
This is how the phone call went after being transferred to the service dept:
Hello, this is _____, how can i help you?
Me: Hi, I would like to schedule an appt for the TSB regarding my dusty Brakes for my 08 IS350 with the less dusty pads please.
SA: I'm sorry sir, that TSB is no longer available as it has expired.
Me:?????, um, I took my car in when it had 5k miles and Brian who was my service advisor told me the TSB was not available for the 08. I then called when I had 10k miles and spoke with Brian again and said it was still not available, now at 15k miles i noticed in CL and myis the list of TSB has included the 08's as being eligible for the replacement pads.
SA: Hold on while I talk to my head tech.....after waiting a few minutes he says, sorry, we don't do them anymore as the TSB expired. He was kind enough to take my number down and offered a call back after speaking with my original SA. (I told the SA who I was on the phone with to talk to Brian. brian was suppose to call me when my car qualified and that I spoke with him twice and asked to check the records as I was not lying or stating info out of my ***)
5 minutes later, Brian the original SA calls back asking me to bring my car in for the brake pad replacements. He did warn me the pads would not perform as well as they do not grab or brake as well as the originals. I told him that would be fine.
Wish me luck
12-02-09, 07:49 PM
#119
I just called the dealership to schedule my appointment and they told me the TSB has expired and that they won't honor the TSB. Anyone heard of this or been told this before?
This is how the phone call went after being transferred to the service dept:
Hello, this is _____, how can i help you?
Me: Hi, I would like to schedule an appt for the TSB regarding my dusty Brakes for my 08 IS350 with the less dusty pads please.
SA: I'm sorry sir, that TSB is no longer available as it has expired.
Me:?????, um, I took my car in when it had 5k miles and Brian who was my service advisor told me the TSB was not available for the 08. I then called when I had 10k miles and spoke with Brian again and said it was still not available, now at 15k miles i noticed in CL and myis the list of TSB has included the 08's as being eligible for the replacement pads.
SA: Hold on while I talk to my head tech.....after waiting a few minutes he says, sorry, we don't do them anymore as the TSB expired. He was kind enough to take my number down and offered a call back after speaking with my original SA. (I told the SA who I was on the phone with to talk to Brian. brian was suppose to call me when my car qualified and that I spoke with him twice and asked to check the records as I was not lying or stating info out of my ***)
5 minutes later, Brian the original SA calls back asking me to bring my car in for the brake pad replacements. He did warn me the pads would not perform as well as they do not grab or brake as well as the originals. I told him that would be fine.
Wish me luck
This is how the phone call went after being transferred to the service dept:
Hello, this is _____, how can i help you?
Me: Hi, I would like to schedule an appt for the TSB regarding my dusty Brakes for my 08 IS350 with the less dusty pads please.
SA: I'm sorry sir, that TSB is no longer available as it has expired.
Me:?????, um, I took my car in when it had 5k miles and Brian who was my service advisor told me the TSB was not available for the 08. I then called when I had 10k miles and spoke with Brian again and said it was still not available, now at 15k miles i noticed in CL and myis the list of TSB has included the 08's as being eligible for the replacement pads.
SA: Hold on while I talk to my head tech.....after waiting a few minutes he says, sorry, we don't do them anymore as the TSB expired. He was kind enough to take my number down and offered a call back after speaking with my original SA. (I told the SA who I was on the phone with to talk to Brian. brian was suppose to call me when my car qualified and that I spoke with him twice and asked to check the records as I was not lying or stating info out of my ***)
5 minutes later, Brian the original SA calls back asking me to bring my car in for the brake pad replacements. He did warn me the pads would not perform as well as they do not grab or brake as well as the originals. I told him that would be fine.
Wish me luck
It never ceases to amaze me the lies dealers will tell to try and avoid doing some work... it's not like they don't get paid for warranty work either.
Almost nothing anybody said to you on either call was true.