Lexus Launches Mobile Collision Assistance Service
After a crash, this feature helps owners get their vehicles back on the road.
Navigating the Process
Lexus, as a luxury automaker, has long offered a host of convenient services for its customers that make the ownership experience a bit better than most. The latest comes to us from Lexus' mobile app - Collision Assistance - a just-in-time support service that offers guided instructions to help drivers navigate the post-collision repair process.
Photos: Lexus
New Partnership
Toyota Motor North America teamed up with CCC Intelligent Solutions Inc, a SaaS platform in the multi-trillion-dollar P&C insurance space, to develop Collison Assistance. The CCC mobile technology combines guided accident documentation and access to claims and management services to assist drivers following a collision. TMNA transmits accident and vehicle telematics data to CCC to initiate the program. Collision Assistance is designed to let the customer choose how they'd like to handle the claim and repair processes.
Photos: Lexus
Peace of Mind
"Safety for our customers is paramount. The minutes following an accident can be critical - drivers are often confused and uncertain about what to do. By incorporating Collision Assistance into our owner app, we can offer help when it is needed." said Steve Basra, TMNA, Connected Technologies group vice president. "We aim to deliver innovative features to our drivers. With Collision Assistance, we're offering additional safety and peace of mind."
Photos: Lexus
Guided Process
Collision Assistance is an extension of the Lexus Safety Connect suite of features available to Lexus owners who have an active subscription or are within the trial period of select 2018 model year or newer Lexus vehicles. After the driver has confirmed they are safe and without injury, the Collision Assistance app can be used to guide drivers to collect important accident documentation, connect them to a network of auto insurers for optional claim submission and provide search capabilities to help locate a collision repair facility. The feature will prompt drivers through the entire process, from data gathering and insurance claim management all the way through collision repair.
Photos: Lexus
Stress Reduction
"Toyota is taking a comprehensive approach to post-collision management, and we're proud to support its mission to deliver world-class safety experiences to drivers," said Andreas Hecht CCC's OEM Services Group SVP. "By using CCC's technology to establish a personal, near-real-time connection with drivers, automakers can positively impact the often stressful post-collision experience."
Photos: Lexus
Available Now
Lexus owners can download the new Collision Assistance feature now through the Lexus App. The Lexus App is available for iPhone or Android smartphones and can be downloaded by heading over here.
Photos: Lexus
Check out the how-to sections of ClubLexus.com for help keeping your car in great shape.